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Usually the Roofing company will do both. I started my roofing company in 1989 and the first 2 year's i would do both. And now it just makes to much business sence to use a subcontractor . But i 90% of my work is existing homeowners if you are buying from a builder They may use 2 different company's very likely if it is a big builder. They are trying to keep there margins as high as they can. A new small builder will normally use one company Usually the Roofing Company. But when i used a sub i was the company that carried the warranty on the roof and gutters. My customers never new they where subs. I hope that helped you. Things are changing very fast in the industry but still do it this way my customers like to use one contractor.
The only leverage you might have now since they are deneying it and already have their money is to start placing bad reviews of them online.
Top review sites are Google, BBB, Yelp, Houzz and Facebook. Also Angie's List and Home Advisor are good if they are on these platforms?
Give them one last chance to correct the problem along with a list these review platforms that you WILL be posting bad reviews on if it is not resolved within a stated timeline. If they are smart then they should resolve the problem.
If not, then place the bad reviews and send them a list of website links of each of the bad reviews. Let them know that once they resolve the problem then you will take all the bad reviews off.
Not much else you can do except go legal and this does not seem to warrant that?
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