Privacy Policy

GuildQuality will not share specific survey response information or customer contact information with anyone other than the Guildmember without the Guildmember’s consent. In order to provide relevant comparisons to its members, GuildQuality does share aggregated, average data for groups of members and will present survey data in a format that does not reveal the specific data of any Guildmember.

Authorized Use

GuildQuality’s service and information is for the exclusive use of GuildQuality and its members for their private use, including analysis of the Guildmember’s performance, comparison to peer performance, and for marketing purposes to prospective homeowners and other customers. Any unauthorized use is strictly prohibited. By its participation, each Guildmember acknowledges that it will not use the GuildQuality data or toolset for any purpose other than stated herein.

Ownership and Use of Services

Through its activities GuildQuality is provided and/or produces proprietary data, including but not limited to permit data, homeowner data, project data, and homeowner survey response data pertaining to its Guildmembers and others (the “Data”). GuildQuality owns all Data made available to it or produced by its Services. Guildmembers have unlimited use of all Data pertaining specifically to them, their homeowners and their survey feedback, and have access to this Data so long as they are Guildmembers. Guildmembers immediately forfeit ownership of the Data and any right of access to it once membership is terminated.

GuildQuality may use the Data from time to time, including but not limited to the production of averaged survey results for peer comparison purposes, providing builder information, offerings, and/or other information to homeowners, and providing manufacturer, vendor, subcontractor, or other information to Guildmembers and others. Except as specified in “Privacy Policy” below and otherwise contractually agreed to, GuildQuality may use the Data at its sole discretion.

GuildQuality’s Services are to be used by its Guildmembers to measure performance relevant to all homeowners for whom Guildmembers provide services. Any withholding of project data may result in a Guildmember achieving artificially high scoring. The Guildmember acknowledges that this action erodes the validity and value of GuildQuality’s Services, the GuildQuality brand, and the integrity of all performance information for all Guildmembers. GuildQuality expressly forbids the withholding of any project or homeowner information that is readily available for surveying by GuildQuality, and reserves the right to respond in any manner it deems appropriate to such misuse of the Services, up to and including termination of the Guildmember.

Registration and Eligibility

The Services are only available to persons with the legal capacity to enter into this Agreement. GuildQuality may, in its sole and absolute discretion, refuse to accept registration by any party.

Password and Security

While using the Service, you may be prompted to select a user name and a user password. You agree that you will immediately notify GuildQuality in writing or by electronic mail of any unauthorized use of your user name or user password.

Market Data Analyses

For Guildmembers in certain geographic areas, GuildQuality provides analyses of market data that contain information about the permit activity for specific builders. This information is collected from public permit records and is deemed reliable but is not guaranteed.