Over 15,000 construction and home improvement professionals have trusted GuildQuality to gather authentic customer feedback, helping them pinpoint opportunities to improve while building their online reputation to attract new business. Try it free: we’ll collect feedback from 20 of your customers and send responses to you in real-time.Get started
We’ve conducted over 2 million customer satisfaction surveys. Our proven process helps the best builders, remodelers, and contractors use their customer feedback to identify their strengths and weaknesses, and take action to improve their business.
You can add your customer information in bulk from a variety of sources, including QuickBooks, ContractorsCloud, Improveit! 360, AccuLynx, MarketSharp, Lead Perfection, SAGE, and more.
Each survey automatically selects the best questions to ask your customer, based on the type of work done. Want to create your own questions? Don’t worry, you can do that as well.
Our survey team contacts your customers via phone and email, ensuring a high response rate (we average more than 60%) and comment-rich feedback, delivered to you in real-time.
With comprehensive reporting features, you’ll have the information you need to analyze how your team is performing in the eyes of your customers for all aspects of a project.
Proactively address issues with real-time survey response, available on all your devices.
Track performance improvements over time. Drill down to specific employees. Identify your stars.
Identify how your customer satisfaction ranks against the industry with our benchmark reporting.
GuildQuality offers a suite of marketing tools to help you easily boost your online reputation. The process is simple: Deliver the very best customer experience; customers become brand ambassadors; use real customer feedback to promote and grow your business.
Your public profile presents your satisfaction scores, project photos, and business information to the world, and is highly optimized for search.
Boost your credibility online with authentic customer reviews that are captured during the survey.
Your customers are your best marketers. Display their testimonials by embedding your GuildQuality project map and review feed on your website.
Publish positive comments and reviews to Facebook and Twitter with the push of a button.
Why contractors trust GuildQuality to survey their customers
We use GuildQuality to determine how well we’re satisfying customers. Weekly, we put together a report including both positive and negative comments and share with our employees. This has helped keep our focus on customer service company-wide.Thompson Creek Window Company
We leverage our affiliation with GuildQuality by emphasizing the importance of customer service to us in our sales calls, website, social media and other marketing collateral. We value our commitment to delivering exceptional customer service and GuildQuality empowers us to convey that.Jackson Design & Remodeling
GuildQuality has provided an easy and efficient tool for our customers to provide us with valuable feedback about our processes and services. This feedback is used to improve customer experience and ultimately it helps us grow our business.Presidential Pools & Spas
GuildQuality allows our company to have meaningful third-party involvement and get honest answers to our questions. We’re able to make process adjustments based on the high percentage of feedback we receive from our customers.Webasto Charging Systems
Our surveys allow us to gauge how well everyone on our team including office staff, project managers and sub-contractors are contributing to our goal of providing exceptional customer service.Menold Construction and Restoration
What we value most about GuildQuality is the overall culture and commitment to excellence the company evokes. Your focus has always been what you could do for us, to make us better.Quadrant Homes
Let us prove the value of gathering customer feedback with a free trial. Fill out this form and we'll answer your questions, show you a demo, or get you started with free customer surveys.