Many years ago Bob Gallese, the Founder & President, was working for a large, nationwide remodeling company. There were times in his tenure with this large company that a job was too small so Bob would tell the homeowner that they would be better served if they looked for a small, local company. This is when Bob would hear the same complaints over & over – “We can’t find anyone to do the smaller remodeling projects. When we do find someone willing to handle the “small stuff” it’s usually a person looking to make extra money aside from their full-time employment and typically they are not insured OR they don’t show up OR they start and don’t finish”. You get the picture! More
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.Learn more about the feedback published on this page.
Whole house remodel (267)
Windows & doors (267)
Fire damage restoration (3)
Historic restoration (3)
Storm damage restoration (3)
Tree damage restoration (3)
Water damage restoration (3)
Bathroom remodel (2)
Home for sale (1)
Interior painting (1)
New home (1)
Water heater (1)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.Learn more about reviews and comments.
As a GuildQuality Guildmember, Acclaim Renovations & Design relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Acclaim Renovations & Design in Mentor, OH; Euclid, OH; Cleveland, OH; Concord Twp, OH; Lyndhurst, OH; Willoughby, OH; Mentor On The Lake, OH; Painesville, OH; Chesterland, OH; Beachwood, OH; and 53 other cities in Ohio.
In this report, Acclaim Renovations & Design has published a summary of the customer feedback they've received since they joined GuildQuality in March 2014. In that time, 189 out of 271 customers (70%) responded to a GuildQuality satisfaction survey, with the most recent response in September 2018.
If you are a Acclaim Renovations & Design customer, and if Acclaim Renovations & Design completed work for you after March of 2014 but you haven't yet received a survey, please let us know.
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