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Reviews are very important to such a company. I would advise filing a complaint with the BBB in your area as other have stated, along with sharing your experience on their other pages like google, facebook, Angie's List, etc.
There is several different places you can purchase these. Walmart has some option, home depot, bed bath & beyong, etc. Maybe check these places online and see what they have. It would probably be very simple for you to find the best product online, otherwise try calling one of those store to ask if they have any in stock!
Stores like menards and home depots, etc. do in fact sell some things like these. If you're looking to have someone out to install, and do everything for you, you can try US Patio Systems. They have great products, great staff, and they're great with timing!
Silk has a great look to it, and feels great on your feet when it's a bit warm! Can also be very cold when it's cold, and if you have sweaty feet they may stick to it and move the rug around a lot! Personally, I would suggest a wool rug! They go with just about anything, feel great and soft on the toes no matter what the weather is. But if you're looking for more of a rich, fancy look, I would say go for the silk!
It all depends on the companies policy. Here we would of course be more than happy to come out and look at everything, and fix them for you, but we also do provide 10 year warranties to our customers, so it may be different for the company you worked with. I would definitely call and let them know when the work was done, everything seemed fine, until you had an attic inspection scheduled and they had informed you about how poorly the job was done. Most companies should be more than happy to fix mistakes on their end for any customer they've had!
Good luck with everything, I hope it all works out and gets fixed for you!
Safe Step Walk in Tubs located out of Burnsville, MN has GREAT tubs, and awesome staff. You'll get scheduled for an estimate, where they check out the area, to make sure they can do the job, as far as your plumbing goes, etc. Once you've got that and decide you want to go through with the project, they get everything all set up as far as the permit, and financing, if needed, then they're ready to schedule your install. Depending on your financing needs the jobs can be done fairly quick, within a month to 3 months, and your tub isn't just sitting in a warehouse with a bunch of others! They're custom made, and once you choose your options, they then make the tubs and it gets shipped to the warehouse, to then be brought to your home for installation. They service areas all around the United States, so check them out on BBB, great company!
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