I am very satisfied with what they did and I would recommend them to anyone who needs replacement windows.
We're very happy with the 27 windows installed by Window Depot in April 2020. We had several estimates from different vendors for window replacement. Window Depot (Frank) was the first we received. The other vendors that followed never beat the value that Window Depot delivered on. Frank is very nice, extremely informative, no pressure, and just a great guy to do business with. In terms of product knowledge, only 1 company was even in the same league as Frank, but still a distant 2nd. The others were uninspiring, and hawking products far below Window Depot. As far as I can tell, Window Depot is located throughout the country, but Frank Amory owns the business in the central Virginia area, and he runs a tight ship. Our installation team (Andrew and John) were super nice, very professional (trustworthy) and did a great job. Again, all around great guys. We're very happy with everything. We highly recommend them!
The exterior of our home was not performing well to say the least. Frank came to the house listened to our story, gave us some potential issues and explained what Window Depot will do to help. We knew there was a chance for growth work and there was. Window Depot planned/estimated for growth work and the increase cost was minimal in our minds. We are beyond pleased with Window Depot and we intend to call them for future window replacement.
Overall, a very good experience. Mike is great, the crew was great. We would not hesitate to recommend them.
Everything looks great and was completed in a timely manner. There was one issue but they didn't hesitate to come back and fix it. Very satisified
From the first phone call to the end of the installation, I was 100% completely satisfied, and I would highly recommend Window Depot!
Additional Comments - I can't say enough great things! I am so ecstatic about the windows. As a single female homeowner I had some knowledge about windows, but my eyes were opened to window competiors and contractors. There was no pressure and I was given an honest presentation, all of my questions were answered, and I couldn't be more pleased with the process.
An excellent experience from the sale to the finish.
After finally agreeing upon a proper installation date with weather and a few communication errors, everything was smoother than smooth. The install crew was very courteous, personable, and tidy, they even cleaned up a little mess that was here before them.
Areas Of Satisfaction - We were very satisfied in every area from Michael explaining the windows to us, the installation and the follow up.
WIndow Depot was professional and followed through on what they said they would do and they worked with me even though I don't live that state.
Window Depot did an exceptional job, better than we expected!
Window Depot USA has a great price and great service.
One of my neighbor's son works for a large contractor who recommended this Company. My neighbor had two replacement windows installed was very happy with the installation. That is why I chose this Company. Great Choice! We had to change the installation date because of our recent AWFUL weather,but that was not a problem for me.
They did a great job!
I was very satisfied with them. They are punctual.
Areas Of Satisfaction - I am truly impressed with the window product Window Depot supplied for us, Park Avenue Series by Thermal Windows and Doors. I had looked at several other window brands all more expensive but the Park Avenue had some unique features, gave up nothing in premium quality at the most reasonable price. We greatly appreciated our installers, Jeff Jr. and Jeff Sr. who were courteous, thorough and professional and respected our property inside and out.I applaud Window Depot locally for presenting and coordinating a superior product with the best installers to create one very satisfied customer.
From start to finish the process was great. They were wonderful about communicating every step of the way so I was well informed with every step of the project. I would not hesitate to recommend them to anyone interested in doing windows on their home.
Had a sliding glass door installed to update our kitchen and it looks great. Staff was great to deal with and I would highly recommend them to anyone needing new windows or doors.
We were very satisfied!
The team of professionals at Window Depot did a great job from quoting the project to clean up after installation.
I think they did a great job overall. We were very happy with the service they provided. We had an issue with a door that was delivered, with it opening the wrong way, and they were able to fix that. We would be happy to recommend them to anyone who needs doors or windows.
Awesome job! Love our new windows.
They did a great job!
I already have.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Window Depot USA of Richmond, Charlottesville, & Fredericksburg as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys