They were friendly, timely, and got everything done in a timely manner.
During an installation, a neighbor came over to ask questions. He liked what he saw and later placed an order from Window Depot.
He did a 5 on my house. I told Window Depot that he is the only one to come over to put my other 2 windows in. I forgot his name. It should be on your billing thing.
Window Depot did a great job from beginning to end. My new windows are easy to operate and pretty. They have also reduce the outdoor noise greatly. Thank you so much for the excellent, courteous, and knowledgeable service.
Great quality product, price and installation crew.
The Team was professional throughout the process and I appreciated the quality and solid warranty of the product at a reasonable price point
They delivered on all they promised. Even replaced the screen on our patio door broken in an accident at no charge. Can’t beat a 25 year warranty on glass seal. Replaced the whole window instead of the pane which was only warrantied 5 years by a local window company. Not much difference in cost either!
Window Depot did stand by their product. The nine windows ordered were installed, but six had defects between the layers of glass. After this determination, all nine (not just the six) windows were replaced. From placing the order to getting the second round of windows took close to a year, but I did like that they owned the defects and replaced all windows. I have referred Window Depot to one of my brothers who is looking into replacement windows.
Great communication from scheduling an in home estimate to project completion
My window was built and installed well. I was very disappointed with the attitude and lack of professionalism of the installers. I already talked to the supervisor in the office (Robert) about this and he addressed it with me. He was excellent. The window is fine, and I'm happy with it. However the stress of the installation was way more then it needed to be. I already provided a review, and have paid WD in full. I'd really like to forget about the whole thing, and I will never recommend or use WD again.
The service and windows are great. I love it.
Window Depot USA was always on time and it's been a great time working with them.
The installers and salesperson were willing to please me.
The whole process from sales pitch to installation went well.
They were super professional to deal with. They were efficient, and I could not be happier with the results.
Staff is professional, product is excellent. I love my new windows!
I have recommended to a friend.
Very professional job,very nice to deal with ,we are very pleased
The work men were neat and keeping everything clean as they worked. They did a great job.
I am very satisfied with what they did and I would recommend them to anyone who needs replacement windows.
We're very happy with the 27 windows installed by Window Depot in April 2020. We had several estimates from different vendors for window replacement. Window Depot (Frank) was the first we received. The other vendors that followed never beat the value that Window Depot delivered on. Frank is very nice, extremely informative, no pressure, and just a great guy to do business with. In terms of product knowledge, only 1 company was even in the same league as Frank, but still a distant 2nd. The others were uninspiring, and hawking products far below Window Depot. As far as I can tell, Window Depot is located throughout the country, but Frank Amory owns the business in the central Virginia area, and he runs a tight ship. Our installation team (Andrew and John) were super nice, very professional (trustworthy) and did a great job. Again, all around great guys. We're very happy with everything. We highly recommend them!
The exterior of our home was not performing well to say the least. Frank came to the house listened to our story, gave us some potential issues and explained what Window Depot will do to help. We knew there was a chance for growth work and there was. Window Depot planned/estimated for growth work and the increase cost was minimal in our minds. We are beyond pleased with Window Depot and we intend to call them for future window replacement.
Overall, a very good experience. Mike is great, the crew was great. We would not hesitate to recommend them.
Everything looks great and was completed in a timely manner. There was one issue but they didn't hesitate to come back and fix it. Very satisified
From the first phone call to the end of the installation, I was 100% completely satisfied, and I would highly recommend Window Depot!
Additional Comments - I can't say enough great things! I am so ecstatic about the windows. As a single female homeowner I had some knowledge about windows, but my eyes were opened to window competiors and contractors. There was no pressure and I was given an honest presentation, all of my questions were answered, and I couldn't be more pleased with the process.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Window Depot USA of Richmond, Charlottesville, & Fredericksburg as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys