Initial install of glass cracked. I don't know if it's just bad luck or a manufacturing defect that there isn't a big enough nailing strip.

Guys did not have shop vac but did clean everything up with mine. They were smart to not break one pane my original glass so they could put it back up. Guys also were supposed to be done for the day but someone called out so they had to do my job. I'm sure they did the best they could.

There was a rush put on my glass, it's supposed to be in now but I haven't been called to setup a reinstall. I called and left a message asking about it and no phone call return.

Nothing terrible but not really good of an experience either. I wouldn't bad mouth Unified but I can't really recommend based on my experience either.

The installer was neat, professional, friendly and did an excellent job especially on the garage window. It was extremely hard to remove since it was there since the house was built, but he did it and now that window adds beauty to that side of the house.

Price was less than what Loews gave

I loved my salesperson Vin Santora
He is a very good salesman
He was honest and knew his stuff
But I am disappointed the new windows installed are tinted a strong green color
The window sample in the showroom did not look green
They don’t match my older windows and it looks very odd

Very Poor Communication. You've changed your model on communication, and only allow Email communications. Very poor choice, you need to communicate with the customer in the format they choose. I tried communicating by phone NOBODY ANSWERS. I tried communicating by email, NOT ONE RESPONSE. Your method of communication only fits one demographic Gen....whatever.

professional and honest

changed windows

I was very satisfied with the installation of my new Side Door.

I ordered a window on July 10 and it still us not installed. I had to call them to see where my window was and then they gave me a installation date. They then called me to change the date and in Sept. 11 the day of installation they told me the worker called out and they could not come. After I called several more times I got a new day of Sept. 23. Let's see if someone shows up

Very professional they worked all through the installation no horsing around

Very professional

Very good work. Neat & clean.

Very happy from Salesman down to finished job. Will use again

Very satisfied with Unified Home Remodeling from project planning to completion of job.

Being a contractor myself in a different field I know what it's like to rise to the level of care for my customers that leads to 100% satisfaction. I was so impressed with the professionalism of the sales and the scheduling staff, you could tell they really cared and knew what they were doing. The installation team rose to the level I rarely see anymore. They worked really hard as a team and got the job done with the utmost skill and efficiency. They did what they said they were going to do, when they said they would do it with results that were second to none. I would definitely recommend Unified to family and friends.

Approximately 4 months to get installed. To much back and further with the color, glass, door knob. What we originally ordered we found out a few weeks later that the door color. Windows. And locks all changed. We paid in full. The changes that I had to make were way to many and too many weeks in between for a $4,300 door. Things are way to expensive these days that I’m sure there are many other companies to look at. Thank you.

Improve Customer Issue resolution process. Right now there does not appear to be one.

60% increase over contract price of roof and waited until roof removed. Claimed all wood bad but I pointed out some good pieces ( we replaced when originally done) and was told it wasn’t put on correctly. Additionally, now have a window with no screen.

I have already recommended Unified to my neighbors.

Everyone was so professional from beginning to end

The door that was installed has a very high Saddle/threshold on the floor. Easy to trip over. Salesman never should have sold me that door...it's not safe.
I contacted Unified, and after speaking with service manager, he said they're going to come and make the necessary adjustments. Parts were ordered..just waiting for an appointment to fix it.

Everybody was professional, came on time, and price was reasonable.

Quality work and quality products. And everyone at Unified is friendly and responsive!!

Fast service.

Good work

Mike was our rep, he was excellent. If I had a question, he responded immediately. We had a minor issue after installation and it was addressed immediately and the person who did our actual installation fixed the problem and also followed up to make sure it was corrected. We are really happy. I also wanted to note that during the process of getting estimates, they didn’t give me any nonsense over making sure both of us were home for it. That was a small detail that we largely appreciated.