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**Installs may be delayed due to manufacturers being short-staffed and producing less volume of products. **
I'm happy I chose Unified. Their communication and their job performance are excellent!
Took forever to start the job but when they did, it was fast, efficient and satisfied.
The salesman said the lockset would be Schlage, it wasn't. The salesman said all the wood framing would be replaced, it wasn't. The installer covered the doorbell wiring hole when he installed the storm door frame, now I have a exposed wiring & a hanging doorbell because there is no place to mount it. He could have notched out the frame to fit around the hole as did Wendel Home Center when they installed my front entrance storm door. The installation was not fully completed and I have no idea when they will return.
I've already recommended Unified in the past to a friend who was also satisfied.
Never, worst experience
Installer called ahead and arrived on time. Work was performed as requested. Caulking and trim could have been neater as the installers are in a rush to finish and move on as they are contractors and not employees. My only complaint is the piece of trim installed inside the front door for the storm door latch was cut from a piece of 2x4 and not a trim piece so its a rough piece of wood.
Quick, efficient, neat
1st install attempt was the worst I’ve ever had. 2nd install attempt with different worker was competent.
Horrible customer service by the management. My husband and I were always chasing for answers. Nobody EVER called back when they said they would.
Awesome experience from start to finish.
Basic window replacement. Work was done on time with no problems.
Several reasons I am not likely to recommend. 1) At the start of the pandemic, when installation could not be performed due to stop work orders in NYC, I was contacted by Unified and told I would have to pay a storage fee. Crazy!!!! 2) The installer finally was scheduled, and Dimetrios spend a good part of the day with the installation. Once the door and storm door was installed on July 22nd, the storm door did not open all the way, and I called to ask that it be adjusted. The installer came earlier than scheduled on Aug 11th, and attempted to make the fix without notifying me. I didn't even know he visited the property. When I called later in afternoon asking about his whereabouts, I was told he had already been there and fixed the door. That was not the case. I spoke to someone at Unified, and they said the door can not be adjusted as we requested. The adjustment was finally made yesterday, and to door functions and opens properly. Dimetrios is a nice guy, yet I'm not sure why so much drama in getting the storm door adjusted.
Paid in full in March and windows have yet to be completely installed on August 26th. What they have done has been very poor quality. Their employees have attitudes and they do very bad work. I've been trying to speak with a manager since Thursday and today is Wednesday of the following week and no one has called me back. Beware and don't use Unified Windows, they don't do good work... Terrible service after they take your money....
Work has not started.
Found the estimator to be very professional and clear. The installer was excellent and most efficient.
No, they installed an entry door that is dented. I did not see it until after the installer left. Now they are giving me a very difficult time replacing it.They also had the scheduling all mixed up and the first installer was very rude.
If someone would contact me and tell me whats going on I might be able to write a review.
This is my third home improvement with Unified and each time the workmanship is professional, the workers are courteous, and they leave the place clean. It is very noticeable the improvements made when looking at the house.
Unified has been easy to work with, they've always provided fair prices and fast installs.
Areas Of Satisfaction - the window 's outside look and inside look is great .people said it looks beautiful. thank you
Unified was professional from start to finish. Knowledgeable and experienced .
Areas Of Satisfaction - Omg! These windows are better than the other companies “replacement” windows and sooo reasonable in price! Don’t shop anywhere but here and ask for Abad. He was our installer and we were amazed at his talent and very professional! Thank you Abad❣️
Areas Of Satisfaction - I was very pleased with the two men who installed the security door. They removed the old door, framing and installedthe new door without any problems. They gave me some information about maintaining and keeping my door in properworking order. They were fast, and polite. Excellent workers.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Unified Home Remodeling as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys