The two men that installed my shower did a first class job. I would definitely recommend.
Very professional installation
Tub I got was not what the salesman presented to us
The warranty service is slow. I have had some trouble and they have not responded or resolved the issue yet.
I love the tub but the step up is hard for me to get in because of edema in my leg. It is well constructed but it is the distance from the floor up could have been a little lower it would be easier.
They were just a good crew to work with.
We are enjoying the tub!
From start to finish, the transaction was smooth and the installation, although extremely difficult, was exceptional. They saved and preserved the existing structure and their finished work complemented the previous remodel.
They should have a way that you can experience the tub before you buy it.
They were very professional and did a good job.
I like my tub.
I have used their products for years but I am not happy with my purchase. It was pricy. I can't use the tub because the water will spray all over the bathroom.
The installation was good and I like the tub.
It is safe and nice to have.
We have not used the tub much and so far we are very pleased.
Everyone was good and helpful. The tub had a crack that you could not see but they came back and fixed it.
It is too expensive.
They did a very nice job. I was very pleased with them.
They couldn't get the faucet hardware to stop dripping. There is hot and cold in three different areas. It was too hot, then too cold and my mom couldn't get it right. It took several tries and I believe the drip we are never going to get rid of it.
Make sure you check with other companies prior to using Safety Tubs
There were some phone calls that I made that were never returned. I still have an electrical issue to be resolved.
I wanted to switch the back splash after installation and they wanted additional money for that.
They were very efficient, came in did the job, and everything came out perfect!
The workmanship was excellent and the response time was fast and fluent.
I have thoroughly enjoye the tub. The guy that installed it, did everything right the first time and on time. I have no issues.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of American Standard Walk-In Tubs as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys