I am likely to recommend American Standard to a friend. The three people who came out were very professional and very good at what they did. We are very satisfied.

The sides of door and amount of room left is not enough. There is no room to stretch out your legs at all once you are in sitting position. There is no room to put any shampoo or soap in front of you, only behind you. It doesn't make it easy to access. The men who came to work on it were pretty good. The men drilled electrical access through the siding on my house. I was not happy about that. I'm sorry to say, after a year of wanting to have one, I wouldn't have chosen it.

Based on the initial installation, it could have been better. The installation was rushed, only one person did the installation, and it took him 5 days. He kept coming back for his mistakes that he overlooked.

The product is great, but customer service leaves something to be desired.

I've had my tub for about a month now, and I love everything about it. I learn more about it with time. It's just as enjoyable to sit and shower as it is to take a full tub bath, I love it.

We had the shower installed by American Standard, and everything worked fine except for the heat control. I have been trying to get a hold of them for days for them to come take care of it. I am disabled, and I cannot use this shower with this issue.

The workmen were very professional, and they kept everything very clean. They cleaned up beautifully. They were very polite, very efficient, and organized. They used drop cloths, and they cleaned up their work space very nicely. It was very well done.

The installer of my tub was as professional as i had expected..

Their communication could be better.

My wife and I did not quite understand how the tub would work. We have found it to be a great investment.

Our bathroom was a little challenging. They found a lot of stuff underneath that needed repair. They did a good job and stuck with it.

When they started working it was fine, but then they came across a baseboard hot water pipe in the back of the shower, they were convinced it was an electrical cable and cut it, releasing the pressure for the hot water system. I had to go to the basement and cut off the water, we were out of heat that entire night. They fixed it with the wrong pipe and then replaced it with the correct oxygen barrier pipe. They went down to the basement to bleed the system, took their phones to show their boss, I asked them to leave the pipes alone. The furnace shut off because they bled it too much, bled the water out, but did not put water back in. They again went down to the basement, turned off pipes even after I asked them not to touch the pipes. It could have ruined the system. It wasn't fixed properly, I had to hire a plumber to fix it correctly. I thought the salesman said they would use green board behind the shower wall, they used a chip board and I told them no, they did go to Lowes and picked up a green backed board. They did not speak English very well, it is important when working with a client to communicate with them properly. The finish work looked great. The whole process was really upsetting and nerve racking. We initially talked to another company, but they could not do it for three months, and we had a water leak into the dining room. We sent the plumber bill to American Standard, and they paid the bill promptly. I would not recommend American Standard to anyone.

I really like it. There are some things that are not quite how I wanted them. I am not completely satisfied.

When you request maintenance, they don't respond.

The company and their employees were very efficient and professional.

They have high quality products.

We have a second home that we are thinking of adding the walk-in tub/shower to. We'll decide after we have our plumber install a larger hot water heater in our home so we can acurately experience the the full extent of the whirlpool.

I am very satisfied with American Standard.

Everything went as planned. Could not have been better.

I never got a call back from a manager. Warranty reads different than what we were told with sales pitch. Told there would be a sub base under the tub- that it would sit on a support base. Have to wait while filling it for water heater to recover. 3 speeds of air jets not working

Already did.

I have enjoyed my tub immensely!

Probably not. There were a couple of problems with the installation. the team broke and disposed of a hall ceiling lamp without mentioning it to me. When called back, the head of the team did compensate me for the light, but had I not mentioned it . . . . Also, even though I asked about how nonslip the base was because of my concerns with stability, the crew did not install the safety strips, nor mention that they existed. So, the shower looks nice, but I'm not completely satisfied with the experience.

The servicemen were very punctual and started assignment on time.

I am highly satisfied with American Standard.