I will not.
Absolutely not, I'm truly livid about my experience with this company, and I wouldn't wish it upon my worst enemy, let alone my family or friends. The level of frustration and disappointment I encountered is beyond words, and I want to spare my loved ones from enduring the same ordeal. In fact I would pay my friends and family to specifically not use this company.
Purchase was during Covid but still feel delivery and install took way longer then it should have, Order placed in February, install in August. Awaiting the replacement screen as one was damaged upon receipt. Installers were very nice, cleaned up all areas and did a great job.
Technician and measurement guy were great but sales guy did not do his job . He promised a rush on windows that didn't happen. He did not submit the payment and complete the paperwork so the call to schedule measurements did not happen and I had to follow up. Everything took much longer than woukd have been standard 6 to 8 weeks. It took 3 mos
Not happy with the quality of the windows. My windows that were replaced functioned better than these new ones. Wish I wouldn't have replaced the others.
Had issues, sent repair team to fix
We have already mentioned Universal Windows Direct to friends who asked what company we chose to get our windows from and mentioned that we were pleased with the installation crew.
I am not that please with the windows considering the high price tag compared to the structural Integrity of the windows installed.
I never got my windows in and have been getting a run around with this company
Why would I recommend this nightmare to anyone! I did not report to the BBB, I went to Universal to have everything repaired, but I am still waiting and very frustrated!
The sales person was great, explained would take about 3 months, after that time I called several times with no update or return calls, so I gave up. Then after 6 months I receive a call product is in warehouse to pay remaining balance to schedule install. No explanation but received calls everyday to pay and complete order. I wanted the work done and paid my initial instalment but not pleased with processes.
I'm not sure, a lot of unanswered questions,
Only when job is completed
Communication with company not the best.
The Install took a bit longer to happen than I would have liked, but i understand shortages. The price was good for lifetime warranty. I would recommend for that alone.
Everything was great, from the initial consultation with Brian C through the installation work done by the team. We’re very happy with our windows.
Unfortunately, my experience has not been the best therefore I would not recommend Universal Windows Direct of Philadelphia to a friend
Arrived on time, very professional installers
To start off the salesman was great. very informative and professional. Ordering of the windows was over 3 months to measure / create /schedule for installment due to backlog (understandable). the reason for only 3 starts is the technician who measured our windows, 3 out of 4 was incorrect which now prolonged the installation.
Excellent salesperson, tech who did measurements and installers.
For the cost of the Universal Direct windows I would recommend buyers to checkout other companies as well and holdout for a more competitive price.
Windows are nice and easy to use but not correct size , also front door I purchased from them is wrong size
Don,t know at this point!
My experience was a very good one. Everyone was right on time & if any changes were made I was told about them before they happened. I am very happy with my new windows! Thank u universal windows direct!☺
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Universal Windows Direct of Philadelphia as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys