About this company
Universal Windows Direct of Northern Virginia
Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and provide our customers with only the highest levels of sales, service, and support. We think our company's history speaks to this goal and to the power of what we can accomplish by never settling.
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Reviews 30
Of 33 respondents, 30 left a reviewRecent reviews
Tina O.
Unfortunately, Universal Windows was the worst company to every work with. There was a lack of communication after signing the contract. Universal's sales representative lied about the installation company being employees of Universal; rather, the installers were contractors to my surprise. Additionally, throughout the process Universal rarely communicated the slow up with my windows and I found myself calling Universal monthly in order to get an update. I even went as far as scheduling appointments with more window companies, and even signing another contract because I though Universal Windows was reneging on our contract due to their lack of communication. As much as I love the look of my windows, I pray that I do not have any problems down the road because I have no faith in Universal and how they may respond to me moving forward. As a result of the terrible customer service, I will never recommend anyone to Universal.
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John S.
I had recommended UWD to a family member after speaking with a Project Manager and seeing the windows in person. The windows seemed high quality. However, the customer service post-order, the installation, and the quality of the windows have changed my mind. I will never recommend UWD.
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Maria F.
POOR COMMUNICATION EXCEPT TO COLLECT PAYMENT . I WOULD RECOMMEND JOSE BUT NO ONE ELSE.
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Karen F.
Nice guy, but once all is said and done, can't get ahold of him.
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Customer in Falling Waters, WV
Whole experience was professional and satisfying.
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Reggie L.
No one came by to check on the windows or didn’t give me a receipt or what to do next. They say they wanted recommendations and had to neighbor wanted to get a quote no one return my call. I never received my 50$ gift card.
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Lance N.
Not pleased with lack of any Customer Service response when we needed answers most... I hope that is not an indication of future customer service responsiveness.
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Customer in Manassas, VA
Joshua did a great job installing our new windows.
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Mike L.
We had an issue with the screen door, and you came right out and fixed it.
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Katrina H.
We have been waiting more than 5 months to have a window that was missed during production installed. Every time I call I am told someone will return my call within 24 hours and i NEVER get a call back. I wouldn't wish this kind of service on my worst enemy.
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Johnathan M.
I will NEVER recommend you all or use your services again. The selling and installation was the only bright spot to my experience with you all.
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Vivian G.
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Heidi G.
Customer in Purcellville, VA
George A.
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Diana B.
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Gregory L.
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