GETTING THROUGH THE CORONAVIRUS OUTBREAK
Coronavirus is on everyone’s mind with the effects being felt around the world. We’re all concerned for the health and safety of our families, friends, and colleagues. Please know that at Twin Cities Siding Professionals we are taking every precaution to safeguard our crews, our customers, and the communities we live in.
We are also committed to meeting the home improvement needs of our customers in a manner that is prudent and safe. Our construction services have been deemed essential by the Executive Order from Governor Walz, and thus we are allowed to keep operating. Here are the steps we are taking to safeguard all of us:
Scheduled jobs: All of our workers will be checked at the beginning of each workday for signs of sickness, whether it is coronavirus or seasonal flu. Those showing any symptoms will be sent home to seek medical attention and to recuperate. We will continue to meet our commitments to your jobs that are scheduled with us.
For siding installation: your jobs will proceed as scheduled. We are entirely on the exterior of your property for siding installation and can easily exercise social distancing for this portion of your project.
For window installation: we are offering to do the installation while you are not home or in a different room of the house. We are very aware of the need for social distancing and will come prepared with gloves, masks and disinfectant wipes.
During the labor, our employees always set up plastic in the spaces that we are working in and clean up at the end of each day. As an added precaution, our crews have disinfectant wipes to wipe down the newly installed windows and anything they come into contact with to protect the homeowners, including light switches and door handles.
We have also moved to a 2 person crew for all of our window installations, one person inside and one person outside, to limit the number of people in your home.
Appointments: Our design consultants will be checked for any symptoms before any home visits are made.
For the safety of our employees, if you or anyone in your household has been diagnosed with or exposed to anyone with coronavirus or seasonal flu, please contact us in advance so that we may reschedule your in-home consultation or project work.
If you would prefer to reschedule your project until a later date, we will work with you to accommodate your request.
As a temporary measure, access to our showroom and office will be by appointment only until further notice.
Your words of encouragement and camaraderie this past week have been nothing short of amazing. It’s been humbling to see how we have all come together, and we thank you for the kind words and for the ideas shared between us this week. To that end, here are some options for your appointments:
Measure: this appointment is an assessment of your needs and wants for your project. This can be entirely done on the exterior of your property, no need to have us come inside! If you prefer, we can come to your house and measure
while you are not at home.
Proposal: this appointment can be done in person or via an online meeting at google hangouts. If you prefer an online meeting, we will set up a meeting and send you a link that you can open on any smart device. We can do a virtual quote
presentation with you all from the comfort of your home! Multiple homeowners can be in different locations for this presentation format.
Thank you for your patience and understanding during this challenging time. Stay safe as we navigate through the next days and weeks. Rest assured that we’re here to support you every step of the way during this period of uncertainty, and we will do all we can to accommodate your needs.
We are also interested in helping the communities where you live. As a thank for helping local businesses like ours during this pandemic, we will donate $200 to your local food shelf (or whatever organization you would like) for every full house siding or window job booked during the month of April. Thank you again from all of us!
Your Leadership Team at Twin Cities Siding Professionals
Wonderful job, carpenters did a fabulous job.
Yes, for sure!!
We used Twin Cities Siding Professionals to replace siding that was damaged by woodpeckers. They were professional and courteous in their work and there was no upsell that you typically get with service organizations in this business. Our project manager, Jeff, was very easy to work with and was genuinely concerned that our job was done professionally. I would do business with them again.
I will recommend Brent Nelson and TCSP to any of my friends and neighbors who are looking for a re-siding contractor.
Areas Of Satisfaction - Twin Cities Siding Professionals exceeded my expectations in terms of the installers suggesting changes that we are very happy with.
Recognized Excellence - I would like to recognize the crew leader, the installation crew, and the project manager for their exceptional service.
We would definitely recommend them. In fact a neighbor also went with them after seeing the work happening on our house and us providing our feedback.
Professional & Organized - Our experience showed that they were very experienced in managing projects and definitely knew how to juggle work crews on different job sites. There seemed to be very good coordination between the different crews that worked on our project.
They did a fantastic job. The work was completed in a short amount of time. Everyone we dealt with was courteous, professional, and delightful to deal with from start to finish.
Areas For Improvement - They didn't fall short in any area.
Areas Of Satisfaction - They were very, very timely in the completion of the project. We were very satisfied with how fast the crew worked, in very awful weather, on certain days.
I am highly satisfied. Twin Cities Siding Professionals provided responsive communication and was easy to work with.
This is the second project we used Twin Cites Siding Professionals and we have two more projects we're going to use them for. I highly recommend them.
Areas Of Satisfaction - I was most satisfied with the quality of the work and the timely installation. Also, the work crew was really good.
Recognized Excellence - I would like to recognize the whole company from top to bottom,
High quality work performed in mid-winter conditions.
The house looks great, a very noticeable and dramatic improvement. PM was always responsive and professional and was willing to fix and address any issues we had as soon as he could (he did the fixes himself). I know there are a lot of supply chain and worker availability issues to deal with that make it hard to predict a schedule. I felt like sales could have been more upfront about that.In the end I'm glad we chose Twin Cities Siding Prof and I am glad we did the project. I would have liked more notice as to what the schedule was, but I got the impression it was too hard to predict. The work, attention to detail and overall quality was outstanding, just took a long time. (4 months start to finish for a 1200 sq ft house, the actual install time was a couple of weeks)
Areas Of Satisfaction - Quality of work was outstanding. All the workers were very nice and courteous.
Happy to give the team at Twin Cities Siding Professionals a 5-star rating. From the initial intake with sales, to the staff in the office, to the crews on site this group was fantastic. They executed the re-siding of our house with the utmost concern for our vision and for maintaining a safe environment during the process. We had very few hiccups along the way, which is a testament to the organization of the team. We are very happy with the craftsmanship and with the service we received.
Areas Of Satisfaction - I think it was important that Curt and the teams treated us with respect while working on our home. To some it could be just another job, but Curt and team were willing to go above and beyond to make sure that we were happy with the changes and updates to our home.
Great communication, outstanding service, quality products, and great installation. I couldn't be happier. They also provided good follow up with any issues after the installation.
Areas Of Satisfaction - They wanted me to be happy with their work and products. They bent over backwards trying to satisfy me, and they succeeded.
Additional Comments - The products they use are great products, but the installation is what makes the difference. It's what makes the products work like they are supposed to.
Very helpful professional job planning. Results are excellent
Areas Of Satisfaction - The product and installation crew were fantastic. The sales representative put together a design that we are absolutely thrilled with.
We both are very satisfied with Twin Cities Siding Professionals with our siding, soffit & facia project on our house. It's more than just a "residing" job but rather an "investment" in getting a brand-new house on the outside!!
Everyone at TCSP was professional, courteous, prompt and organized. The communication with the sales person and the project manager was excellent. They were very transparent and responded promptly to questions. The construction crew was respectful, timely and their workmanship was quality. Very pleased with the final result.
Areas Of Satisfaction - Responses to our requests were respected and accommodated. The communication was stellar and the workmanship was quality.
Lead Source - My sons worked for Terry several years ago, and I knew he was someone I could trust to give me honest answers and advice. He also helped me choose new windows a few years ago and met all expectations and more. Trust and conscientiousness are very important, and I know that I can rely on Terry and his staff for them. Jeff was a great project director, too.
We were very happy with our experience with Twin Cities Siding Professionals. They provided us with many examples of their work, and specifically identified previous projects that had the same materials/colors/style we were exploring so we could really envision what our finished product would look like. They always responded promptly to our questions, and the crew worked tirelessly to finish our siding in a timely and professional manner. We love how everything turned out and we had neighbors stopping by constantly to comment on how beautiful our house looked.
Areas Of Satisfaction - We were incredibly impressed with how hard the crew worked. We were so happy they were able to complete the project so quickly and precisely once they got started. They were so polite to us and really kind to our new puppy who was in and out of our house a LOT during the time they were working.
It was a very seamless process, and we were kept apprised of everything every step of the way. The crew were fantastic, hard-working and worked very hard to finish everything on time. We had a great experience, and it looks fantastic!
If I was to knit pick, I can only think of 3 things that didn't go according to plan. (1) Some things we talked about painting with sales didn't make the quote and costed extra when realized. (2) Breakdown in communication with the electrician (which I had a hand in) caused some rework. (3) Dryer vent got sided over. All of these were addressed quickly and fairly after they were discovered. Overall, TCSP did a great job. I can highly recommend TCSP.
Areas Of Satisfaction - Sales gave great ideas on color and how to update the look of our home. The installers worked in horrible weather but still did a most excellent job -- the finished product looks great. The installers kept the area very clean throughout the project. Our Project Manager was fair and fast to react to the few things that did not go exactly to plan. Lots of people have stopped in to tell us how good our house looks. City inspector mentioned how good of a job the installers did.
We had a large job with unknowns regarding scope of moisture damage with our 20 year old stucco. Twin Cities Siding Professionals made a clear bid highlighting potential variability given the circumstances. They made it all happen within tight timeframes and the crew was outstanding. Full stucco removal was done skillfully, concern areas were fully addressed, and they resided using Hardie products beautifully. Additionally we had issues with other contractors work and Twin Cities provided outstanding interior drywall and painting services, agin to meet a short timeframe. They were instrumental in getting our house ready for sale and the quality of their work helped us to sell above asking price following the first day of showing.Mike Setrum was exceptional managing the work and his communications went above and beyond given the final work had to be completed when we had already moved to the west coast. Brent Nelson brought his team to the rescue for interior drywall and painting work, again with very good communications getting us out of a difficult situation, expertly reworking botched drywall repair left by another contractor. I could not recommend this company more highly.
Areas Of Satisfaction - Comms, moving work to meet timelines, exceptional quality, great crew, delivering on commitments, adjusting as needed, working well with mold remediation contractors, and providing solid recommendations throughout the process.
Areas Of Satisfaction - Great project manager, friendly crew, stayed on timetable laid out and worked exceptionally well with us when we ran into a few hiccups. Would highly recommend!
Overall, it was an outstanding experience working with TCSP, from the very beginning to the last day. And we are extremely satisfied with the end result! Great job! Thank you!
Areas Of Satisfaction - Very satisfied with everything.
Current Referrals - Not at this moment, but I will strongly recommend TCSP to family members or friends that in the future will be looking at siding/windows work.
Additional Comments - Thank you again for an excellent job and a flawless professional experience.
It was a very satisfying experience and I would highly recommend them to anyone.
Areas Of Satisfaction - I was satisfied with the quality of the materials. It was excellent.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Twin Cities Siding Professionals as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys