GETTING THROUGH THE CORONAVIRUS OUTBREAK
Coronavirus is on everyone’s mind with the effects being felt around the world. We’re all concerned for the health and safety of our families, friends, and colleagues. Please know that at Twin Cities Siding Professionals we are taking every precaution to safeguard our crews, our customers, and the communities we live in.
We are also committed to meeting the home improvement needs of our customers in a manner that is prudent and safe. Our construction services have been deemed essential by the Executive Order from Governor Walz, and thus we are allowed to keep operating. Here are the steps we are taking to safeguard all of us:
Scheduled jobs: All of our workers will be checked at the beginning of each workday for signs of sickness, whether it is coronavirus or seasonal flu. Those showing any symptoms will be sent home to seek medical attention and to recuperate. We will continue to meet our commitments to your jobs that are scheduled with us.
For siding installation: your jobs will proceed as scheduled. We are entirely on the exterior of your property for siding installation and can easily exercise social distancing for this portion of your project.
For window installation: we are offering to do the installation while you are not home or in a different room of the house. We are very aware of the need for social distancing and will come prepared with gloves, masks and disinfectant wipes.
During the labor, our employees always set up plastic in the spaces that we are working in and clean up at the end of each day. As an added precaution, our crews have disinfectant wipes to wipe down the newly installed windows and anything they come into contact with to protect the homeowners, including light switches and door handles.
We have also moved to a 2 person crew for all of our window installations, one person inside and one person outside, to limit the number of people in your home.
Appointments: Our design consultants will be checked for any symptoms before any home visits are made.
For the safety of our employees, if you or anyone in your household has been diagnosed with or exposed to anyone with coronavirus or seasonal flu, please contact us in advance so that we may reschedule your in-home consultation or project work.
If you would prefer to reschedule your project until a later date, we will work with you to accommodate your request.
As a temporary measure, access to our showroom and office will be by appointment only until further notice.
Your words of encouragement and camaraderie this past week have been nothing short of amazing. It’s been humbling to see how we have all come together, and we thank you for the kind words and for the ideas shared between us this week. To that end, here are some options for your appointments:
Measure: this appointment is an assessment of your needs and wants for your project. This can be entirely done on the exterior of your property, no need to have us come inside! If you prefer, we can come to your house and measure
while you are not at home.
Proposal: this appointment can be done in person or via an online meeting at google hangouts. If you prefer an online meeting, we will set up a meeting and send you a link that you can open on any smart device. We can do a virtual quote
presentation with you all from the comfort of your home! Multiple homeowners can be in different locations for this presentation format.
Thank you for your patience and understanding during this challenging time. Stay safe as we navigate through the next days and weeks. Rest assured that we’re here to support you every step of the way during this period of uncertainty, and we will do all we can to accommodate your needs.
We are also interested in helping the communities where you live. As a thank for helping local businesses like ours during this pandemic, we will donate $200 to your local food shelf (or whatever organization you would like) for every full house siding or window job booked during the month of April. Thank you again from all of us!
Your Leadership Team at Twin Cities Siding Professionals
Overall, the project went well and the project manager was professional and easy to get in contact with. There was some delay in starting the project due to poor communication and the clean up effort was not very thorough, however we are very happy with the finished product.
Very good experience with TC Siding. Recommend without hesitation. My crew was outstanding. Cheers
Areas Of Satisfaction - Product and crew. Top notch and skilled.
Excellent workmanship. Product meets all expectations. New siding was installed expertly. Painting was fast and professional. Project manager quickly responded to any and all questions and issues. Would recommend Twin Cities Siding Professionals highly.
Twin Cities Siding Professionals were very skilled and were able to handle all the issues that arose on our project.
TCSP was efficient, communicated throughout the process and exceeded our expectations!
Our nearly 100-year old St. Paul home is transformed! Looks brand new and is exactly what we envisioned (once painting is all done). Excellent workmanship and outstanding work crew!
We are very happy with the work done by Twin Cities Professionals. They are very responsive and did a great job on the house. The work was done in a timely manner and everyone was very professional.
I am very satisfied with the our project and the work that Twin Cities Siding Professionals completed on our home. Working with Nate our project manager was excellent. He was responsive and helped us complete the job to a high quality standard and to our expectations. The end result looks great!
Additional Comments - We felt we choose the local vendor with the most experience with Hardie siding and not the lowest cost option. I had some high expectations for what we expected and a willingness to work with us on certain items. We are very satisfied with our decision.
Areas Of Satisfaction - The crew was amazing. They kept the site clean, safe, and the end product looks great.
Absolutely. I would definitely recommend Twin Cities Professionals. They operate the way all contractors should operate.
Communication - The office staff, sales rep, project manager and site supervisor all communicated well. They would tell me what they do and when they would do it. If anything new came up, they spoke with me, presented options, and addressed my questions.There was never a moment when I was not fully aware of what would happen next.
Quality: Workmanship/Materials/Crew - The quality of the work exceeded my original expectations.
Areas Of Satisfaction - The installation crew was extremely skilled and a pleasure to get to know. I really enjoyed getting to know them a little and was very impressed with their work. I was actually a little sad to see the project finished and not have the opportunity to talk with them on occasion. The overall quality of the project exceeded my expectations and I’m glad that I chose the product and especially that I chose Twin Cities Siding to do the installation. I’ve also gotten many comments from my neighbors on how awesome it looks.
Everyone we worked with was very friendly and professional. They got the job done when they said they would for the price we agreed to. It looks amazing!
Areas Of Satisfaction - It was a great price, they did great work and our house has never looked better.
Additional Comments - Everyone was a pleasure to work with, people walk by and are always complementing how great your house looks now.
Areas For Improvement - Truly they didn’t - it was a pleasure to work with everyone and we enjoyed the crew, even grilled dinner a couple of times
Areas Of Satisfaction - The crew was efficient, friendly, and professional
They were highly recommended by people in our neighborhood and we we were satisfied with what that they did.
Areas Of Satisfaction - They followed through with everything they promised. They were here when they said they would be, and they did what they said they would do, and the workers would come work 10-12 hours days in hot humid weather. We were very satisfied with everything.
Recognized Excellence - They were all professional in the way they handled things.
Areas Of Satisfaction - I was very happy with the communication from everyone I had contact with at this company.
Additional Comments - My building looks amazing!
Areas Of Satisfaction - It was an easy process, they helped problem solve, followed up and the end result is great!
Additional Comments - Thank you for doing such a great job, we are SO happy with how our house looks, it is a new house!
This was the 4th time we've used TCSP over the past 15 years. They were willing to work with us in replacing siding on parts of the house as it was needed and it is now done. They also did a full house repaint for us. At each step, they reviewed what they were going to do and, afterwards, did a walk-around with us and assured all was done to our satisfaction. Great communication from initial call to completion, as well as excellent workmanship!
Working through challenges of COVID and weather, the project concluded with great functional and visual satisfaction.
Twin Cities Siding Professionals did a fantastic job replacing our old 1960s cedar plank with James Hardie siding. They were very thorough in their craftsmanship and were detailed oriented. The whole team was responsive to our needs and were readily available for questions and any concerns were addressed promptly. They were able to finish our project in the agreed upon timeframe. Our house that was built in 1960 looks brand new. We would definitely recommend them for your home improvement needs.
I am very happy from start to finish with the project, it more than exceeded my expectations.
Areas Of Satisfaction - I am most satisfied with the exceptional service and the exceptional craftsmanship. They are also very timely, and I appreciate that.
My experience with Twin Cities Siding Professionals was just the best. Mike Sentrum, my Project Manager, was available, informative, and quick to remedy any issue--simply the best. The same with Dave B. and the on-sight construction crew, who focused on moving the project forward, but who also pleasantly and professionally answered any questions I had. Neighbors were happy with the daily thorough clean-up and that made me happy as well. The final product speaks for itself; I couldn't be more pleased! Since the project ended, a good number of passersby have commented on how much they like the new look of my house.
Lead Source - I've been in the Como neighborhood over 30 years and have been hearing about Twin Cities Siding Professionals since the late 90's. I really wanted James Hardie shingles on my gables and dormers, and knew before I spoke with them that their reputation with this material is the best. Simple decision, really.
I simply wouldn't hire anyone else to work on my home. Their insistence on quality is unmatched in my opinion.
Areas Of Satisfaction - I was most satisfied in all areas. The reason that I hired them was because the quality of their work was truly quite exceptional. The products that they use are all top of the line.
Areas Of Satisfaction - The work was done very quickly, and it was what I expected for the schedule.
Great communication and very efficient, high quality work.
Twin Cities went above and beyond with their siding project. We were extremely satisfied with their work.
Areas Of Satisfaction - I was most satisfied with the initial sales contact and the finished product of the siding and painting. Very courteous and efficient workers.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Twin Cities Siding Professionals as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys