GETTING THROUGH THE CORONAVIRUS OUTBREAK
Coronavirus is on everyone’s mind with the effects being felt around the world. We’re all concerned for the health and safety of our families, friends, and colleagues. Please know that at Twin Cities Siding Professionals we are taking every precaution to safeguard our crews, our customers, and the communities we live in.
We are also committed to meeting the home improvement needs of our customers in a manner that is prudent and safe. Our construction services have been deemed essential by the Executive Order from Governor Walz, and thus we are allowed to keep operating. Here are the steps we are taking to safeguard all of us:
Scheduled jobs: All of our workers will be checked at the beginning of each workday for signs of sickness, whether it is coronavirus or seasonal flu. Those showing any symptoms will be sent home to seek medical attention and to recuperate. We will continue to meet our commitments to your jobs that are scheduled with us.
For siding installation: your jobs will proceed as scheduled. We are entirely on the exterior of your property for siding installation and can easily exercise social distancing for this portion of your project.
For window installation: we are offering to do the installation while you are not home or in a different room of the house. We are very aware of the need for social distancing and will come prepared with gloves, masks and disinfectant wipes.
During the labor, our employees always set up plastic in the spaces that we are working in and clean up at the end of each day. As an added precaution, our crews have disinfectant wipes to wipe down the newly installed windows and anything they come into contact with to protect the homeowners, including light switches and door handles.
We have also moved to a 2 person crew for all of our window installations, one person inside and one person outside, to limit the number of people in your home.
Appointments: Our design consultants will be checked for any symptoms before any home visits are made.
For the safety of our employees, if you or anyone in your household has been diagnosed with or exposed to anyone with coronavirus or seasonal flu, please contact us in advance so that we may reschedule your in-home consultation or project work.
If you would prefer to reschedule your project until a later date, we will work with you to accommodate your request.
As a temporary measure, access to our showroom and office will be by appointment only until further notice.
Your words of encouragement and camaraderie this past week have been nothing short of amazing. It’s been humbling to see how we have all come together, and we thank you for the kind words and for the ideas shared between us this week. To that end, here are some options for your appointments:
Measure: this appointment is an assessment of your needs and wants for your project. This can be entirely done on the exterior of your property, no need to have us come inside! If you prefer, we can come to your house and measure
while you are not at home.
Proposal: this appointment can be done in person or via an online meeting at google hangouts. If you prefer an online meeting, we will set up a meeting and send you a link that you can open on any smart device. We can do a virtual quote
presentation with you all from the comfort of your home! Multiple homeowners can be in different locations for this presentation format.
Thank you for your patience and understanding during this challenging time. Stay safe as we navigate through the next days and weeks. Rest assured that we’re here to support you every step of the way during this period of uncertainty, and we will do all we can to accommodate your needs.
We are also interested in helping the communities where you live. As a thank for helping local businesses like ours during this pandemic, we will donate $200 to your local food shelf (or whatever organization you would like) for every full house siding or window job booked during the month of April. Thank you again from all of us!
Your Leadership Team at Twin Cities Siding Professionals
If I was to knit pick, I can only think of 3 things that didn't go according to plan. (1) Some things we talked about painting with sales didn't make the quote and costed extra when realized. (2) Breakdown in communication with the electrician (which I had a hand in) caused some rework. (3) Dryer vent got sided over. All of these were addressed quickly and fairly after they were discovered. Overall, TCSP did a great job. I can highly recommend TCSP.
Areas Of Satisfaction - Sales gave great ideas on color and how to update the look of our home. The installers worked in horrible weather but still did a most excellent job -- the finished product looks great. The installers kept the area very clean throughout the project. Our Project Manager was fair and fast to react to the few things that did not go exactly to plan. Lots of people have stopped in to tell us how good our house looks. City inspector mentioned how good of a job the installers did.
We had a large job with unknowns regarding scope of moisture damage with our 20 year old stucco. Twin Cities Siding Professionals made a clear bid highlighting potential variability given the circumstances. They made it all happen within tight timeframes and the crew was outstanding. Full stucco removal was done skillfully, concern areas were fully addressed, and they resided using Hardie products beautifully. Additionally we had issues with other contractors work and Twin Cities provided outstanding interior drywall and painting services, agin to meet a short timeframe. They were instrumental in getting our house ready for sale and the quality of their work helped us to sell above asking price following the first day of showing.Mike Setrum was exceptional managing the work and his communications went above and beyond given the final work had to be completed when we had already moved to the west coast. Brent Nelson brought his team to the rescue for interior drywall and painting work, again with very good communications getting us out of a difficult situation, expertly reworking botched drywall repair left by another contractor. I could not recommend this company more highly.
Areas Of Satisfaction - Comms, moving work to meet timelines, exceptional quality, great crew, delivering on commitments, adjusting as needed, working well with mold remediation contractors, and providing solid recommendations throughout the process.
Areas Of Satisfaction - Great project manager, friendly crew, stayed on timetable laid out and worked exceptionally well with us when we ran into a few hiccups. Would highly recommend!
Overall, it was an outstanding experience working with TCSP, from the very beginning to the last day. And we are extremely satisfied with the end result! Great job! Thank you!
Areas Of Satisfaction - Very satisfied with everything.
Current Referrals - Not at this moment, but I will strongly recommend TCSP to family members or friends that in the future will be looking at siding/windows work.
Additional Comments - Thank you again for an excellent job and a flawless professional experience.
It was a very satisfying experience and I would highly recommend them to anyone.
Areas Of Satisfaction - I was satisfied with the quality of the materials. It was excellent.
The entire Twin Siding Professionals team was responsive and provided great customer service.
Wonderful workmanship and a great staff.
Areas Of Satisfaction - The workers were thorough and caring, and were funny too.
Very professional, very well done, and I am very happy with the work.
Quality: Workmanship/Materials/Crew - They were wonderful.
Areas Of Satisfaction - The three guys that put the siding up were absolutely detailed, meticulous, and 5-stars.
Areas Of Satisfaction - The new siding looks very good and many neighbors commented.
The quality of the workmanship is top notch. The crew was thorough and conscientious with the installation. They addressed problems they encountered satisfactorily. They worked fast to complete the project in a timely fashion.
Areas Of Satisfaction - The installation looks very well done and I’m pleased they addressed problems like some sheathing rot as they encountered it.
Areas For Improvement - No shortfalls. Everything was done well.
Areas Of Satisfaction - From the sales person to the site manager to the workers, everyone was knowledgeable and helpful. We are very pleased with the attractiveness of the house now.
Areas For Improvement - None. I am happy
Recognized Excellence - The workers on the site were awesome
Areas Of Satisfaction - TCSP kept me posted and updated throughout the whole process
Areas Of Satisfaction - I was most satisfied with the quality of the work and the crew they assigned. The installation crew's professionalism and ability to relate with people was great.
Areas Of Satisfaction - The crew manager was fantastic. He went above and beyond to satisfy my needs.
Very courteous and respectful team!..... Job well done!
Areas Of Satisfaction - The on site team and project manager were very courteous, respectful, and detail oriented
Excellent workmanship. We were very pleased with the results
Additional Comments - I love my house, there are no longer drafts going through my house. I love my new windows.Couldn’t be happier.
Areas Of Satisfaction - Work crew was courteous & efficient. Project manager communicated well & cared about us & our project
Areas Of Satisfaction - I was most satisfied that the crew was professional and courteous. They would give us timing updates, and they were ahead of schedule. The fewer days, the better.
Overall, the project went well and the project manager was professional and easy to get in contact with. There was some delay in starting the project due to poor communication and the clean up effort was not very thorough, however we are very happy with the finished product.
Very good experience with TC Siding. Recommend without hesitation. My crew was outstanding. Cheers
Areas Of Satisfaction - Product and crew. Top notch and skilled.
Excellent workmanship. Product meets all expectations. New siding was installed expertly. Painting was fast and professional. Project manager quickly responded to any and all questions and issues. Would recommend Twin Cities Siding Professionals highly.
Twin Cities Siding Professionals were very skilled and were able to handle all the issues that arose on our project.
TCSP was efficient, communicated throughout the process and exceeded our expectations!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Twin Cities Siding Professionals as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys