We had Tom Adams replace our entry door including side lights and transom. The salesman, Tim Pokalsky, worked with us to choose the options and build a computer generated picture of how the new door and glass will look installed on our house. The final product and matches what we expected. It looks great and the quality far exceeds the builder grade door we replaced. The installation was excellent and the installers took care of everything. We are very pleased with the results.

Problem Resolution

Problem Resolution - There were no problems to resolve.

Recognized Excellence

Recognized Excellence - Tim Pokalsky. He is very patient and worked with us to balance costs and looks. The final result is excellent.

Referral

Referral - We're in the process of adding a storm door - which we should have added when we ordered the entry door.

We didn't consider anyone else because we we satisfied with selection, price, and professional assistance. The professional assistance is critical in making large $ choices. On our scheduled installation day, we were in a deep freeze and snowstorm. The job included two sliders and the front door! We were able to reschedule for a more favorable weather day.

They did a good job for us.

Additional Comments

Additional Comments - Overall, a pleasant experience. They gave us the price, they seemed very professional. They were on time, and the finished product was good.

Everything was great. They did everything they said they were going to do.

Problem Resolution

Problem Resolution - I did not have any problems.

Recognized Excellence

Recognized Excellence - I would like to recognize Pat for his exceptional service. He was really fantastic!

From the beginning of my project to the end was fantastic. My sales person, scheduler and the installation were great.

Everything went fine. I had no issues.

Additional Comments

Additional Comments - I am very pleased with the windows that were installed in addition to the workmanship. Both the sales rep and the employee's that installed my window were amazing and did exceptional work. My brother recommended Tom Adams to me and I am very pleased. Thank you!!

Quality products. Knowledgeable installers

Types of work

Types of work - I also had gutters installed.

Recognized Excellence

Recognized Excellence - They were all good and the installer was excellent.

Additional Comments

Additional Comments - I was completely satisfied.

Problem Resolution

Problem Resolution - They absolutely addressed and resolved problems effectively.

Recognized Excellence

Recognized Excellence - I would like to recognize all of them. I highly recommend them, and they are wonderful people.

Additional Comments

Additional Comments - They are a great place to deal with, very reliable, and fantastic customer service.

Tim walked us through our options on more than one occasion, was very accommodating even when we had our kids with us in the showroom. Work was done quickly and effectively.

Recognized Excellence

Recognized Excellence - Tim was our salesman and he was great

All of the Tom Adams staff members, including the sales person, the scheduler, and the technical installers, were knowledgeable, responsive and helpful. The sales person presented alternatives and a fair price, without any pressure. The scheduler kept us informed of the reasonable changes in the installation date (due to 7 degree winter weather). The installation was completed in less time than projected. We informed the office the day after installation that there was a problem with one of 18 windows; a craftsman was in our home within hours and arranged for a full replacement window unit. It was installed on the day promised. We are happy to recommend Tom Adams and look forward to future purchases there.

Problem Resolution

Problem Resolution - The morning after the windows were installed, I was unable to open the casement window in the kitchen. I called the office and a craftsman was in our home within hours. He agreed that there was a problem with that window and said the entire unit would be replaced. The service desk set a date that the replacement would be installed and that date was met. The character of a company is not judged only by if there is a problem, but in how the problem is resolved. This resolution was handled perfectly.

Recognized Excellence

Recognized Excellence - Sorry that I do not recall the installers’ name, but I would like to commend the two craftmen who installed the replacement window on Thursday, March 21.

The sales representative and the installers from Tom Adams Windows and Carpet were excellent.

Recognized Excellence

Recognized Excellence - I would like to recognize Patrick for his exceptional service. He was easy to work with and we got everything we asked for.

Recognized Excellence

Recognized Excellence - John Ginty and the installers.

Sales Knowledge

Sales Knowledge - We were very impressed with the salesman.

Recognized Excellence

Recognized Excellence - I would like to recognize the salesman for his exceptional service!

Sales Knowledge

Sales Knowledge - Pat Maloney was great

Recognized Excellence

Recognized Excellence - Pat Maloney

We are very pleased with the work and products provided by Tom Adams Windows and Carpet. We have had several windows and doors installed by their installers over the years and have always been very happy with their work. If we had a difficulty with anything, they were quick to respond and rectify the problem. We would not hesitate to recommend Tom Adams Windows and Carpet.

Recognized Excellence

Recognized Excellence - Unfortunately, I don't remember our installer's name. But he was terrific! Very professional, very thorough, very friendly. He explained what he was doing and kept us abreast of his progress.

We would highly recommend Tom Adams. We love our ProVia windows and doors. John Ginty was exceptionally knowledgeable about his product line and installation. He was really helpful in guiding us thru the decision making process. Elvis, Brandon, and their crews were very professional and efficient. Their work was very high quality. The few minor issues we had were addressed quickly and with 100% satisfaction.

Recognized Excellence

Recognized Excellence - John Ginty was exceptionally knowledgeable about his product line and installation. He was really helpful in guiding us thru the decision making process. Elvis, Brandon, and their crews were very professional and efficient. Their work was very high quality. The few minor issues we had were addressed quickly and with 100% satisfaction.

Recognized Excellence

Recognized Excellence - Bobbi Joe and Gerald

Great service, great workmanship. Will definitely use Tom Adams again!

Very happy with our new carpet,installers were professional , hardworking & got the job done in a timely manner. Would definitely recommend.

Recognized Excellence

Recognized Excellence - John Ginty

They arrived on time. They were very efficient and completed the work in a timely manner.

Problem Resolution

Problem Resolution - There were no problems during the installation of the windows.

Sales Knowledge

Sales Knowledge - Bobbi Jo was very helpful and knowledgeable about the windows.