We chose Tom Adams to do the bulk of our house remodeling this past summer/ fall (Roof, Siding, Windows, Doors, Floors & Moldings). Bobbi Jo was incredible to work with when it came to helping us pick out all of our designs and materials. She is incredibly knowledgable, kind and patient which we were so appreciative of. We felt really confident with all of our decisions. Like most places these days, there was quite a wait-time between production/materials and scheduling but once things got started the process moved along pretty quickly. While we were very happy with a majority of the work but we did have a few issues come up. Each project was done by a different crew and we didn’t feel as though communication between all of the crews was up to our standards. There were several instances where we felt like we had to babysit the individual crews to make sure certain things were done right/not overlooked. We had a couple of windows/screens arrive with minor damage, and our doors were installed wrong as were all of our door handles. Not a huge deal, but what was most disappointing is that 1 + month since construction wrapped up, they still have not come back to fix them. It seems like once they were fully paid, they didn’t want to prioritize following up in a timely manners, citing our location as a reason for the long timeline to come back and make things right. The biggest disappointment was our molding installation- it was a rushed job and the work was sloppy. Not once did a crew manager come out to inspect the work and we had to wait a while to hear back from the service department for a resolution. All in all, I wouldn’t hesitate to work with Tom Adams but it’s important to be a strong advocate for yourself throughout the entirety of your project. For the amount of time and money spent, I don’t feel as though we should have run into as many problems as we did and that’s really been the biggest disappointment. Bobbi Jo was a great contact to have throughout the process as she was attentive and proactive in trying to make things right, but it was the service/installation itself that left a lot to be desired. In the end, we are pleased with our renovations and a majority of the work appears to be really well done.

Referral

Referral - Already referred to my Mother, who ordered new doors for her house

Types of work

Types of work - They did doors.

Types of work

Types of work - new enrtry door

Recognized Excellence

Recognized Excellence - I would like to recognize for their exceptional service Pat Maloney.

Additional Comments

Additional Comments - I have used Tom Adams in the past for house siding, flooring, and storm doors and I am very satisfied.

Tom Adams Windows and Carpet- Whitehall is outstanding in every aspect.

Types of work

Types of work - Tom Adams Windows and Carpet- Whitehall completed my flooring.

Sales Knowledge

Sales Knowledge - The salesperson's creativity and overall taste were outstanding.

Recognized Excellence

Recognized Excellence - Bobbi Jo and her installer provided exceptional service, and I cannot say enough about either one of them.

Work Done Right

Work Done Right - I had a problem with one of the windows not sliding down. When I called in, they responded quickly and fixed the problem.

I am satisfed with the work.

Types of work

Types of work - They replaced 27 windows.

Recognized Excellence

Recognized Excellence - Robert the installer was very nice.

Additional Comments

Additional Comments - So far, so good.

Types of work

Types of work - They replaced fifteen windows.

Quality Of Materials

Quality Of Materials - You get what you pay for.

Recognized Excellence

Recognized Excellence - I would like to recognize Bobbi Jo Barats.

Additional Comments

Additional Comments - We will probably contact Bobbi Jo early next year to replace a couple of more windows and an entry door.

I highly recommend Tom Adams as I never felt more confident that I was making a great decision with my purchase. The salesman was so helpful and spoke confidently about the product. The installers were so respectful and very good at their job as well as clean and courteous. ?When they say you get what you pay for, they aren’t kidding because I couldn’t be happier. Price was fair and the quality of work is perfect. Thank you Tom Adams. I love my new patio doors as they’ve added so much value to my home.

Clean

Clean - I was so very impressed how respectful these installers were in my house and they cleaned up every last speck. Thank you for caring

Safe

Safe - I never thought tht they would harm themselves at any time, they were careful and focused on the job

Respectful

Respectful - They addressed me appropiately and were respectiful to me and my surroundings at all times.

Communication

Communication - The installers told me what they were going to do and they let me know how long they were going to be and when they were going to be finished.

Quality Of Materials

Quality Of Materials - They had everything that they needed to do the job completely and satisfactorily

Quality Of Workmanship

Quality Of Workmanship - I love my new patio doors, they work so nice and look really great. They have added value to my home and this is such a big difference from the materials that are used at Home Depot and Lowes. I’ll never again go back there for anything for my home.

Problem Resolution

Problem Resolution - Fortunately, there were no problems that they came upon as they installed my new patio doors

Value

Value - Absolutely fair. I know that I could not find this workmanship or craftsmanship at Home Depot or lowes

Sales Knowledge

Sales Knowledge - My salesman could not have been more helpful in my decision. He was able to give me all the details in relation to my purchase making me feel confident that I was making the best purchase

Recognized Excellence

Recognized Excellence - Absolutely, my salesman and the installers were all exceptional.

Referral

Referral - I do have a few friends that will be needed services and I have already recommended Tom Adams highly over anyone else they might consider.

Types of work

Types of work - Screen door replacements

John from Tom Adams Windows was absolutely fantastic. His extensive knowledge of their products and the window installation process was evident from the start. Unlike other window companies we considered, John's approach was professional, efficient, and completely transparent.

We were incredibly impressed when our 20 windows were installed in a single day. The team did a flawless job, requiring no additional painting or repairs. The quality of the windows is exceptional, and John was able to provide us with the perfect option for our Pennsylvania climate.

Not only was the service outstanding, but the pricing was also competitive. Several other quotes we received were significantly higher, often double or even triple the cost. John took the time to explain the differences between various products and ensure we understood the value we were getting.

I wholeheartedly recommend Tom Adams Windows to anyone in need of new windows. Their expertise, efficiency, and exceptional customer service make them the clear choice.

Types of work

Types of work - Windows

Sales Knowledge

Sales Knowledge - John knows windows! We met with 6 window companies before selecting Tom Adams. John was a huge reason why.

Types of work

Types of work - I had an 8’ x 6’ picture window replaced.

Quality Of Materials

Quality Of Materials - I couldn’t have asked for better quality than what they provided.

Quality Of Workmanship

Quality Of Workmanship - Highest quality I’ve ever encountered.

Recognized Excellence

Recognized Excellence - Everyone that worked in my project provided exceptional service.

Referral

Referral - Everyone I know that has seen my finished project is impressed.

Additional Comments

Additional Comments - I would like to thank Tom Adam’s crew for helping me get this done!

Communication

Communication - Kyle was very informative

Types of work

Types of work - They replaced a sliding door for me.

They were very professional.

Referral

Referral - We already have another order with them.

Additional Comments

Additional Comments - They have great customer service. They go above and beyond. They support their product.

Types of work

Types of work - They installed a storm door and two steel doors.

Types of work

Types of work - They installed a sliding patio door and a storm door for me.

Respectful

Respectful - They were very good.

Additional Comments

Additional Comments - We were very pleased with their work and products.

Types of work

Types of work - They installed windows and doors for me.

Recognized Excellence

Recognized Excellence - I would like to recognize Erick. The installation was amazing.

Referral

Referral - I just referred my neighbors.

Additional Comments

Additional Comments - It was a pleasant experience. The work was satisfying, and I am amazed at the outcome and how it improved our rooms.

We needed to replace our front door. The team discussed our options, and made the selection process so easy. They scheduled the measurements the following week, and we had our door installed flawlessly a few weeks later. We couldn't be more pleased with the entire process and absolutely love our new door.

The project process started out good in the beginning, but it appeared that too many folks were involved afterward including the installation crew.

They were excellent!

Types of work

Types of work - My project was carpet installation.

Problem Resolution

Problem Resolution - There were no problems.

Recognized Excellence

Recognized Excellence - The lady in the store was excellent. She made sure I knew what I needed to have and the amount of money we would spend. She is a very good employee!

We had them do work at our home and it was not good quality workmanship. We called in, and they sent the installer to check the quality, and they made it worse.

Types of work

Types of work - They installed carpet for me.

Problem Resolution

Problem Resolution - We did not have any problems.

Referral

Referral - At this time I do not have any projects, but in the future I may.

Additional Comments

Additional Comments - They provided a prompt service and a quality job.

Quality Of Materials

Quality Of Materials - Quality of the door is better than expected. Our door was a bit asked and the installer did an excellent job of installing the door for it to work properly We love the new door.