About this company
Tom Adams Windows and Carpet
Tom Adams Windows and Carpets has been beautifying homes since 1955. We are now one of the largest window, door and flooring companies in the Philadelphia-Allentown area. We owe our success to our educated employees who sell and install quality windows, doors, siding, flooring and carpeting from the top manufactures. We are also fully committed to servicing and supporting our customers through our lifetime labor warranties. We are open 7 days a week for our customers’ convenience in all showrooms.
Types of work
GuildQuality surveys
Badges
Customer satisfaction
Of 1 customers surveyed, 0 respondedReviews 545
Of 0 respondents, 545 left a reviewRecent reviews
Customer in Huntingdon Valley, PA
The sales manager was great in helping us with what we wanted to do with our project.
Additional comments
Types of work
Types of work - They did our doors and shutters.
Recognized Excellence
Recognized Excellence - The salesperson did a great job helping us.
Referral
Referral - My father used their services after ours was done.
Alex B.
Additional comments
Work Done Right
Work Done Right - They were good.
Recognized Excellence
Recognized Excellence - I would like to recognize the entire staff. I spoked with several of them, and they were always very helpful.
Additional Comments
Additional Comments - I thought Tom Adams Windows and Carpet was fantastic. They did a great job. They were right on time, and there were no problems at all. Tom Adams Windows and Carpet was quick and great with communication. They kept me up-to-date during the entire process.
Frank C.
Additional comments
Problem Resolution
Problem Resolution - There were no problems.
Recognized Excellence
Recognized Excellence - I'd like to recognize the salesman and installer.
Additional Comments
Additional Comments - I was very pleased with the whole transaction, from the salesperson to the installer to the office staff that called. It was just a very well-run operation.
Customer in Churchville, PA
The entire process, from choosing the flooring to installation, was seamless and easy. The installation team had pride in their work and respect for my home. This was the first time I had my flooring changed but I will definitely come back to Tom Adams when the next couple of rooms are ready for a redo!
Additional comments
Recognized Excellence
Recognized Excellence - The installation team was so kind and did an amazing job!
Alice J.
Company backs their work w/o question. I have used for multiple projects.
Additional comments
Recognized Excellence
Recognized Excellence - Team that installed windows. It was a difficult install on ladders with very heavy windows
Referral
Referral - Not at this time
Customer in Southampton, PA
The sales part was fine, but the install was not. All of the carpet was cut against the trim which left long slices everywhere. Also, one piece was cut short of the door way and the solution was to cut a 6 inch patch into a brand new carpet.
Greg B.
Additional comments
Recognized Excellence
Recognized Excellence - Craig Watson
Robert S.
I always recommend shopping around.
Customer in Stockton, NJ
Additional comments
Recognized Excellence
Recognized Excellence - I would like to recognize Pat maloney.
Paul C.
I am very satisfied with their workmanship.
Additional comments
Problem Resolution
Problem Resolution - We did not have any problems.
Recognized Excellence
Recognized Excellence - I would like to recognize the foreman on my project.
Ted S.
All work was done to perfection and on time. Every thing you have done for me has stood the test of time.
Additional comments
Recognized Excellence
Recognized Excellence - I have had a number of your team help me and all were very knowlegable -the installers,salesforce and the people who took measurements.
Customer in New Hope, PA
From start to finish, they took care of us. The outcome was unbelievable. The entire neighborhood was taking pictures of our front door.
Additional comments
Problem Resolution
Problem Resolution - They called many times checking on us. Their customer service is far beyond other companies. If I was doing windows, I would call Tom Adams in a heartbeat.
Recognized Excellence
Recognized Excellence - I would like to recognize the entire team for their exceptional service. I have dealt with a lot of bad apples before, but these guys were a delight to have in my home. They are very, very professional.
Referral
Referral - We have recommended Tom Adams several times. We even left their sign out for an extra week.
Additional Comments
Additional Comments - Meeting the manager and setting everything up was seamless.
Customer in Holland, PA
The installer
Customer in Furlong, PA
Clean
Clean - Yes very clean
Trish F.
We were very happy with the whole process and working with this team. We are very happy with work. We had an issue with one of them and they came out and took care of it.
Beth H.
Awesome in every aspect.
Michael G.
Our experience has been consistently wonderful.
Steven C.
Very pleased with the salesperson, the installers, and the follow up!
Tom M.
Tom Adams has consistently provided quality installations and workmanship with the three projects completed in my home.
Don O.
We have dealt with Tom Adams for windows and a sliding glass door. Our salesman Craig Watson was very helpful with ordering our windows and explaining all the details. Our installer., Oleg, was fantastic as well. All the employees at Tom Adams are extremely nice and helpful. We just ordered 8 more windows from Craig because we were so happy with the first 10. Very good organization and would strongly recommend them for any project you have
Eileen E.
Salesman was very knowledgeable and personable. Nineteen windows were installed in one day at the scheduled time. The problem was the quality of the product. The Privia windows, upon installation: three had visible cracks, four screens had tears, and three of the windows locks were broken. Tom Adams did address these problems promptly, but my confidence in our purchase and our decision to go with the Provia windows has been compromised. I cannot say that I would make the same decision if I had to make this major purchase all over again. I was really disappointed in the condition of the windows upon installation.
Customer in Bethlehem, PA
I was not told ahead of time that I would need to have the 2 doors to my pantry, the 2 doors to the coat closet and the 1 door to my linen closet cut down. I found out the day of installation when they took off these doors to put the carpet down and did not put them back because they needed to be cut down. I asked for a referral for someone who could do that to the installers and also called the Tom Adams store twice and asked about who could do this? I got no response! Now I live with these doors off and it I am not happy with the result. I am a senior and a widow.
Kristen D.
Additional comments
Recognized Excellence
Recognized Excellence - Yes-Gerald was just clearly an expert in his field--he knew exactly what he was doing which is beyond refreshing these days. Please give this man a bonus and reason to stay at Tom Adams--he is excellent!
Dave B.
Tim my salesman is very knowledgeable and guided us in our decision. No pressure. We’ve dealt with Tim, in the past, regarding flooring, and received the same professional service.
Customer in Doylestown, PA
Types of work
Types of work - gutters and soffits
GuildQuality
Customer feedback report
