The sales manager was great in helping us with what we wanted to do with our project.
Types of work - They did our doors and shutters.
Recognized Excellence - The salesperson did a great job helping us.
Referral - My father used their services after ours was done.
Work Done Right - They were good.
Recognized Excellence - I would like to recognize the entire staff. I spoked with several of them, and they were always very helpful.
Additional Comments - I thought Tom Adams Windows and Carpet was fantastic. They did a great job. They were right on time, and there were no problems at all. Tom Adams Windows and Carpet was quick and great with communication. They kept me up-to-date during the entire process.
Problem Resolution - There were no problems.
Recognized Excellence - I'd like to recognize the salesman and installer.
Additional Comments - I was very pleased with the whole transaction, from the salesperson to the installer to the office staff that called. It was just a very well-run operation.
The entire process, from choosing the flooring to installation, was seamless and easy. The installation team had pride in their work and respect for my home. This was the first time I had my flooring changed but I will definitely come back to Tom Adams when the next couple of rooms are ready for a redo!
Recognized Excellence - The installation team was so kind and did an amazing job!
Company backs their work w/o question. I have used for multiple projects.
Recognized Excellence - Team that installed windows. It was a difficult install on ladders with very heavy windows
Referral - Not at this time
The sales part was fine, but the install was not. All of the carpet was cut against the trim which left long slices everywhere. Also, one piece was cut short of the door way and the solution was to cut a 6 inch patch into a brand new carpet.
Recognized Excellence - Craig Watson
I always recommend shopping around.
Recognized Excellence - I would like to recognize Pat maloney.
I am very satisfied with their workmanship.
Problem Resolution - We did not have any problems.
Recognized Excellence - I would like to recognize the foreman on my project.
All work was done to perfection and on time. Every thing you have done for me has stood the test of time.
Recognized Excellence - I have had a number of your team help me and all were very knowlegable -the installers,salesforce and the people who took measurements.
From start to finish, they took care of us. The outcome was unbelievable. The entire neighborhood was taking pictures of our front door.
Problem Resolution - They called many times checking on us. Their customer service is far beyond other companies. If I was doing windows, I would call Tom Adams in a heartbeat.
Recognized Excellence - I would like to recognize the entire team for their exceptional service. I have dealt with a lot of bad apples before, but these guys were a delight to have in my home. They are very, very professional.
Referral - We have recommended Tom Adams several times. We even left their sign out for an extra week.
Additional Comments - Meeting the manager and setting everything up was seamless.
Clean - Yes very clean
We were very happy with the whole process and working with this team. We are very happy with work. We had an issue with one of them and they came out and took care of it.
Awesome in every aspect.
Our experience has been consistently wonderful.
Very pleased with the salesperson, the installers, and the follow up!
Tom Adams has consistently provided quality installations and workmanship with the three projects completed in my home.
We have dealt with Tom Adams for windows and a sliding glass door. Our salesman Craig Watson was very helpful with ordering our windows and explaining all the details. Our installer., Oleg, was fantastic as well. All the employees at Tom Adams are extremely nice and helpful. We just ordered 8 more windows from Craig because we were so happy with the first 10. Very good organization and would strongly recommend them for any project you have
Salesman was very knowledgeable and personable. Nineteen windows were installed in one day at the scheduled time. The problem was the quality of the product. The Privia windows, upon installation: three had visible cracks, four screens had tears, and three of the windows locks were broken. Tom Adams did address these problems promptly, but my confidence in our purchase and our decision to go with the Provia windows has been compromised. I cannot say that I would make the same decision if I had to make this major purchase all over again. I was really disappointed in the condition of the windows upon installation.
I was not told ahead of time that I would need to have the 2 doors to my pantry, the 2 doors to the coat closet and the 1 door to my linen closet cut down. I found out the day of installation when they took off these doors to put the carpet down and did not put them back because they needed to be cut down. I asked for a referral for someone who could do that to the installers and also called the Tom Adams store twice and asked about who could do this? I got no response! Now I live with these doors off and it I am not happy with the result. I am a senior and a widow.
Recognized Excellence - Yes-Gerald was just clearly an expert in his field--he knew exactly what he was doing which is beyond refreshing these days. Please give this man a bonus and reason to stay at Tom Adams--he is excellent!
Tim my salesman is very knowledgeable and guided us in our decision. No pressure. We’ve dealt with Tim, in the past, regarding flooring, and received the same professional service.
Types of work - gutters and soffits
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Tom Adams Windows and Carpet as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys