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We had a great experience. Want to give special mention to Laura, Rob, Ben, Shannon. They worked closely with us thru the planning and execution of the remodel. Would enthusiastically recommend them and Cleary Company to family and friends.
We hired The Cleary Company for a family room remodel and to do some various updates to our home. We could not be happier with the results! The work was completed according to schedule, The Cleary Company staff and all of their trade partners were professional, courteous, responsive to any of our questions, and they were meticulous and ensured we were pleased with the work during each phase of the process. Our project manager, Matt, was amazing to work with. We highly recommend The Cleary Company!
We have used Cleary Company for two different projects in the last 2 years and both were great experiences!
Additional Comments - Fantastic! We have already referred you to friends and are saving up for our next project!
From initial contact through design,scheduling and remodeling work, Cleary Co and its subs performed at or above our expectations.
Additional Comments - Our home is beautiful, and we are grateful for the expertise and skill of everyone that worked with us to make our home what we set out to achieve! We had a few twists and turns in the road along the journey, but everyone stuck with us to get to where we are today. We highly recommend the Cleary Company.
The actual work was done great, but the design and contract process were horrible. We were brought in with one price and then it more than doubled. We did not feel understood during the design and contract process.
I did my research for some time before committing to the contract. I spoke with several past clients in various stages of their own reno and felt they were a great choice. I have completed a project with Dave Fox in a previous home and this experience from The Cleary Company was much better overall. I felt everyone so engaged in my project while I know it is a small one compared to others! I have shared your contact info already with 5 people in my neighborhood who all stop and share great comments around the outcome.
Schedule - Certainly did! RIght down to the day they said in the beginning!
Communication - Laura and Rob worked very well together which I felt made for a great experience.
Clean & Safe - Ben was always concerned about the job site and making sure things didn't impact our daily lives more than necessary. Every person that worked on the job was kind and aware that we were living there through the reno. It felt strange when it was over and we didn't get to see them anymore each morning and throughout the day!
Trust - Rob was really good to work with in manageemnt of the job. He was straight forward and responsive which I greatly appreciated.
Value - Renovation is so expensive. It is hard to wrap your head around the expense of it all. I do feel that overall there was a good balance of what I spent and the results received. Now that everything is completed and back in place (landscaping, etc.) it does become a footnote to the enjoyment we have in living there each day.
Additional Comments - The team was fantastic! I can't say enough about how well everyone worked together in accomplishing a great renovation. I am so pleased with the outcome. I can't wait to do more! Thanks again for a job that exceeded my expectations.
Schedule - They did so as much as possible given various hiccups that arose along the way.
Communication - Communication was strong aside from a few hiccups.
Additional Comments - Our home is beautiful and we are grateful for the expertise and skill of everyone that worked with us to make our home what we set out to achieve! We had a few twists and turns in the road along the journey, but everyone stuck with us to get to where we are today. We highly recommend the Cleary Company.
Very professional, organized and knowledgeable. Great quality and workmanship. Really good communication and take responsibility. We are very happy with our new bathroom.
Cleary does beautiful work, and makes living through a renovation as pleasant and safe as possible! Every person who came into our home over the months of our project was respectful, friendly, helpful, and skilled. It was wonderful to work with people who took such pride in their work and were as creative as they were practical.
Clean & Safe - The job site was our entire upstairs, and sometimes outside, and it was all we could ask! We so appreciate the way they cared for our home and left the work site every day.
Trust - Everyone who came to our home was terrific. We enjoyed and respected every sub; everyone took such pride in their work. Joey was calm and was particularly adept at pinch-hitting. Luis was an incredibly hard worker and so meticulous. David (since gone) was deeply invested and creative. Margot was quick to understand our taste and manage challenges that arose around the wallpaper or the lights. Integrity Electric (Brad) was wonderful. Rob was a pragmatic, thoughtful problem-solver who seemed most comfortable trouble-shooting. We remain uncertain about the bathroom wallpaper, but trust that Cleary will appreciate our concern and stay in touch about it.
Additional Comments - We love their work, love their people, and trust that they will make things right. Effective, timely communication by the replacement project manager was challenging at times, and wrapping the project up suffered. We are delighted by the space now and love the value added to our home.
The sunroom they built for us is gorgeous and everything I hoped for. I am very happy with the workmanship. Communication once the project started was not good.
Clean & Safe - Cleary did good job of keeping site safe and clean.
Additional Comments - I absolutely love my sunroom that Cleary Company built. Katie was excellent to work with. She did an incredible job of putting our desires into a plan and giving us advice along the way. I was very comfortable in having Dave and Joe working in my home and they did excellent work. Cleary delivered a great product. They just need to work on communication.
Additional Comments - The Cleary Company is superb in every way.
Additional Comments - My mother is very satisfied with her new kitchen that was remodeled. It's both beautiful and modern. She likes it quite a bit!
Additional Comments - The design and professionalism of Coury Alan Sicker was top notch. He listened to our needs and ideas and gave great suggestions. We have a bedroom that is functionally beautiful. We like showing it off. Jamie and Aharon were friendly, courteous, and knowledgeable.
The final estimate and bill were double the amount of the projected estimate.
Additional Comments - Overall I am very satisfied with my experience with The Cleary Company.
Note: These comments are written by Hugh Crowell. The form says they are from Julie Cronk (my wife).
Cleary did a great job remodeling our bathroom, which led to us hiring them to rehabbing our inground concrete pool. But that did not go well. Cleary represented that they were qualified and experienced in pool rehab, but the concrete subcontractor (Kalusha) they put on the job had little or no experience with pools. They seriously screwed up the gunite liner and the stamped and dyed concrete patio. Cleary tried to fix the dye job on the patio with limited success, but the gunite liner could not be fixed and they settled with us for a refund of that part of the work minus materials. The liner looks really bad, uneven, not a uniform color, and not finished well around the pool lighting leaving gaps. Other subs did fine. But I question Cleary's judgment about what kind of jobs they can take on and do a professional job,
I like the people we worked with, and I love my new bathroom.
It was an outstanding, thorough process from start to finish. They did quality work and had great communication.
Additional Comments - All employees and workers of the Cleary Co.were most accommodating and a pleasure to deal with. Their workmanship is excellent. We are very satisfied and recommend them highly and without reservations..
Additional Comments - Our project manager was wonderful. The quality of work was exceptional. I do think they are short of employees and spread thin resulting in long Project times. On most days we had one person working the project for 3-5 hours. The project took longer than expected, but the quality of work is excellent.
I have had another contractor in the past who seemed better organized and higher quality of work. I prefer them over Cleary.
They did everything asked for and then some
Professional & Organized - VERY organized. Tools and materials were out of our way as much as possible and stayed that way throughout the project.
Schedule - Finished on schedule and maybe a little ahead of what was promised
Communication - At the end of every day, they came and talked to us about what had been done that day and what to expect in the near future
Clean & Safe - Our wood floors were protected and during the process and barriers were set up to control the construction dust. Vacuumed at the end of each day and tools and supplies were put away in the appropriate area
Trust - Never given any reason not to trust them and I am not a very trusting person.
Value - They are not the cheapest company we met but I believe they gave me the best bang for our buck. I only wanted to have to do this once and done correctly. Learned a long time ago you can have something done in three ways, cheap, fast or good. Pick one.
Additional Comments - Don and Kuba were very easy to work with. They were punctual about arriving on time and worked from the time they got there until the end of the day, sometimes longer if needed. Don was the lead on the project and Kuba was "in training'. Don obviously trained him very well. Their commitment to detail was greatly appreciated. I would have them do work for me anytime.
Everyone we worked with was professional. The work quoted was performed exactly as we had hoped and expected. In several instances they went above and beyond what was expected. Very friendly people to work with.
Schedule - Schedule was adjusted several times due to weather, but that is to be expected.
Communication - When I called with a question or concern, they immediately responded.
Clean & Safe - Job site was organized and kept relatively clean each day.
Value - I don't know what kind of deal or quality I would have received from another company because I did not shop around. Having said that, I am fully satisfied with the results and I think I got my moneys worth.
Additional Comments - Jen Sommers was a pleasure to work with as was John the site foreman.
Additional Comments - Professional and friendly
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of The Cleary Company as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys