Keeping you, your family, our Team and trade partners safe is our number one priority! As the COVID-19 concerns continue to evolve, so does our policies and procedures both in the office and in our client's homes. We feel it best to monitor Franklin County Ohio recommendations to ensure a healthy and safe work environment for everyone.
Great people to work with. Very friendly and professional.
Overall Cleary did a very good job for us. Mike and Jen Summers were very good to work with. They were professional and good at following up. I would be happy to work with them in a future project at our house.
We have worked with other contractors prior to Cleary and had expectations that were met and exceeded on our project. In fact, we even added work to correct decades long issues that they identified in the course of our renovation project. There was one issue identified that was outside the scope of our contract that caused a delay in work on our behalf and this then required us to be bumped on the schedule. But this was managed fairly for all parties and was clearly communicated. I would highly recommend The Cleary Company and would work with them in the future if an opportunity arises. We are thrilled with the results in this large renovation adventure!
I would absolutely recommend Cleary to a friend. In fact I already have.
Professional & Organized - Very professional. Very tidy. Did everything they could to keep my house safe and clean
Schedule - Few bumps in the road with Covid and supply issues. But always figured it out.
Communication - Constant updates via text, phone calls, and website.
Very poor top management. They are to blame for not controlling the number of jobs taken on while knowing they didn’t have staff to adequately service the projects. Our job easily took 2 to 3 times longer to complete than it should have.
Recognized Excellence - Jen S and Mike F were great.
Areas Of Satisfaction - Design and quality of work.
I am very satisfied with The Cleary Company's quality of work.
Areas Of Satisfaction - The Cleary Company exceeded my expectations with the quality of the job.
Before this project I had total faith in Cleary Co.
Recognized Excellence - Jen Sommers was helpful with fantastic design assistance and communicated well with me as the work commenced. I always knew what to expect during each phase of the project. Her expertise was essential in meeting the various contractors here to ensure an excellent final product.
We would, and have, recommended The Cleary Company to others. This was our fifth project with them and we have been so happy with all of them. This project, a first floor addition, was done during the first year of COVID, and the workers were all very courteous and careful with mask wearing whenever they had to come in to the house. The majority of our work was done behind the house and the entrance to the house was blocked off with plastic and plywood. The team, John, Laura and Rob, was wonderful to work with. This was also our fifth project with Laura as our designer! She’s terrific, and by now knows our design style, so that made it very easy to make our selections early in the process. My husband and I couldn’t be happier with our finished product! We have been in this house for 29 years, and with the design expertise and craftsmanship of the Cleary Company, we have made this our “forever” home! Thank you, Cleary Company!
We had a great experience with The Clearly Company designing and finishing our basement. Our project took a little under a year, start to finish, only because there were several delays in the supply of building materials from Covid shutdowns. These delays were outside of their control and we were apprised of our timeline throughout the project. Our designs are beautiful and fit in well with the rest of the house. Our basement added a lot of value to our home. The construction quality is excellent, and we were impressed with all of the subcontractors as well. Everybody was courteous and did a good job. We always felt like a priority to them, even when they had multiple projects that they were working on. We would strongly recommend The Clearly Company to others!
I would absolutely recommend the Cleary Company. From start to finish, I was always kept in the loop. My questions were answered timely. The Cleary Company worked very hard to keep me abreast of any changes to schedules or possible delays. The communication element is crucial during a remodel especially one that is done during a pandemic. I was more than pleased with the final product. I have a kitchen that I enjoy working in and is beautiful
Areas Of Satisfaction - The design process
Areas Of Satisfaction - Eric Isler is an extremely conscientious project manager.
Current Referrals - We've already referred two people since this project!
I've already recommended them. They're just a top notch company to work with, who can handle all the details from design to build, and I never worried about anything when they were in charge. They're a great company to work with.
Areas For Improvement - I would say they just fell short in promptly handling some change requests so we had updated information about the costs of changes.
Areas Of Satisfaction - Pretty much in every area, they were top notch from start to finish. I can see why they have such a strong reputation. We would and have referred other people to that. I think it's a reflection of the owner still involved in the company and his expectations for his employees. He has good people working for him. We were working from home due to the pandemic. We got to see the quality of the workers and the subcontractors. I can see why they've chosen them. They do a really good job. It was a wonderful experience, and we have a great final product.
Excellent work and excellent communication!
Areas Of Satisfaction - They exceeded my expectations of the quality, communication, and cleanliness.
Areas Of Satisfaction - They were always professional and the quality of the product was really great.
Areas Of Satisfaction - Quality of work and customer satisfaction
very high end quality and service
Areas Of Satisfaction - Quality exceeded my expetations
Areas Of Satisfaction - The design was excellent and it looks better than I thought it would.
Additional Comments - They did a great job.
The remodeling, skill sets, and the pleasantness of the crews were just as great as the outcome in all 4 of the projects that The Cleary Company completed for me. They took my suggestions and worked very well with me!
Areas Of Satisfaction - Robert Raskins was the reason I went with the Cleary company. Very professional.
Areas Of Satisfaction - The design process exceeded our expectations. We were really happy with how well they worked with us through the design, the ebbing and flowing of it all. It was excellent!
Areas Of Satisfaction - Justin, our contractor manager, was and is still amazing in every way! He takes time to talk to us about whatever little thing we think of and works with us to make sure everything is great.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of The Cleary Company as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys