Note: These comments are written by Hugh Crowell. The form says they are from Julie Cronk (my wife).

Cleary did a great job remodeling our bathroom, which led to us hiring them to rehabbing our inground concrete pool. But that did not go well. Cleary represented that they were qualified and experienced in pool rehab, but the concrete subcontractor (Kalusha) they put on the job had little or no experience with pools. They seriously screwed up the gunite liner and the stamped and dyed concrete patio. Cleary tried to fix the dye job on the patio with limited success, but the gunite liner could not be fixed and they settled with us for a refund of that part of the work minus materials. The liner looks really bad, uneven, not a uniform color, and not finished well around the pool lighting leaving gaps. Other subs did fine. But I question Cleary's judgment about what kind of jobs they can take on and do a professional job,

I like the people we worked with, and I love my new bathroom.

It was an outstanding, thorough process from start to finish. They did quality work and had great communication.

Additional Comments

Additional Comments - All employees and workers of the Cleary Co.were most accommodating and a pleasure to deal with. Their workmanship is excellent. We are very satisfied and recommend them highly and without reservations..

Additional Comments

Additional Comments - Our project manager was wonderful. The quality of work was exceptional. I do think they are short of employees and spread thin resulting in long Project times. On most days we had one person working the project for 3-5 hours. The project took longer than expected, but the quality of work is excellent.

I have had another contractor in the past who seemed better organized and higher quality of work. I prefer them over Cleary.

They did everything asked for and then some

Professional & Organized

Professional & Organized - VERY organized. Tools and materials were out of our way as much as possible and stayed that way throughout the project.

Schedule

Schedule - Finished on schedule and maybe a little ahead of what was promised

Communication

Communication - At the end of every day, they came and talked to us about what had been done that day and what to expect in the near future

Clean & Safe

Clean & Safe - Our wood floors were protected and during the process and barriers were set up to control the construction dust. Vacuumed at the end of each day and tools and supplies were put away in the appropriate area

Trust

Trust - Never given any reason not to trust them and I am not a very trusting person.

Value

Value - They are not the cheapest company we met but I believe they gave me the best bang for our buck. I only wanted to have to do this once and done correctly. Learned a long time ago you can have something done in three ways, cheap, fast or good. Pick one.

Additional Comments

Additional Comments - Don and Kuba were very easy to work with. They were punctual about arriving on time and worked from the time they got there until the end of the day, sometimes longer if needed. Don was the lead on the project and Kuba was "in training'. Don obviously trained him very well. Their commitment to detail was greatly appreciated. I would have them do work for me anytime.

Everyone we worked with was professional. The work quoted was performed exactly as we had hoped and expected. In several instances they went above and beyond what was expected. Very friendly people to work with.

Schedule

Schedule - Schedule was adjusted several times due to weather, but that is to be expected.

Communication

Communication - When I called with a question or concern, they immediately responded.

Clean & Safe

Clean & Safe - Job site was organized and kept relatively clean each day.

Value

Value - I don't know what kind of deal or quality I would have received from another company because I did not shop around. Having said that, I am fully satisfied with the results and I think I got my moneys worth.

Additional Comments

Additional Comments - Jen Sommers was a pleasure to work with as was John the site foreman.

Additional Comments

Additional Comments - Professional and friendly

We had a fantastic experience with a whole house remodel. The work done is beautiful and high quality. The entire experience was enjoyable from start to finish.

Schedule

Schedule - We had several unforeseen and extensive issues pop up in our hundred-year old house. This only slightly delayed our project, by just a couple weeks. We were pleasantly surprised that the timeline didn't change as much as we assumed that it would, considering the scope of the extra work.

Communication

Communication - We always knew what was going on. Our project developer and project manager had meetings with us often to keep us updated- we were never in the dark about anything.

Trust

Trust - We absolutely trust The Cleary Company with any remodeling project. The work we had done is exceptional.

In addition to the high quality of the work performed by the Cleary team and their trade partners, they were responsive to my questions and concerns during the project and addressed issues to my satisfaction and without excuses or argument. As a higher end and full service company, Cleary's pricing is higher than some alternatives. That might dissuade some friends from using Cleary because of their own financial limitations but I am a firm believer in "you get what you pay for."

Additional Comments

Additional Comments - CLEARY was outstanding from start to finish with every aspect of our project. The quality of work, coordination of other subcontractors and helping to SOLVE problems that popped up during construction related to our mid-century home. They treated our home as if it was their home. Jen and Micheal were the best and always in regular communication our project timeline, updates, and resolutions. We never had to worry about anything. They will no doubt be our contractor as we tackle other projects in our home.

Have already recommended B2B.

Contractor Knowledge

Contractor Knowledge - Don’s knowledge allows him to think several steps ahead to avoid potential problems.

Employees Professionalism

Employees Professionalism - Don and Kuba were always neat, courteous and professional - a pleasure to have in our home.

Process Explanation

Process Explanation - Coury initially did a great job of detailing the process and Don and Kuba kept us informed along the way.

Areas Of Satisfaction

Areas Of Satisfaction - They pretty much exceeded our expectations every step of the way.

Additional Comments

Additional Comments - 100% positive experience.

Areas Of Satisfaction

Areas Of Satisfaction - When any problems arose, Bath2Bath was quick to acknowledge and address the issues. We appreciated their transparency and helpfulness throughout the process. Our contractors, Don and Kuba, were excellent to work with. They were consistently communicative, on-time, polite, and they kept the project area and our home clean throughout the process. The entire renovation was far less of a disruption to our family than I had anticipated it would be.

When this company does work, it is a top notch job! They really listen to what the customer wants and they make it happen!

Areas Of Satisfaction

Areas Of Satisfaction - When they said they would do something they did it in the exact time frame. The cleanliness of all work was a huge surprise. I am a neat freak and I NEVER had to do anything to clean up the rest of the house after they had been here. I remember the designer telling us they did a deep clean on Fridays and the first week I thought “what more can they clean”. Extremely pleased about this and will certainly tell others what a fantastic job was done on our bathroom. I am so happy with all the work! I don’t hesitate to ask people, “Do you want to see our new bathroom”. I get the same response from people! WOW!

Easier Than Expected

Easier Than Expected - Experienced no major problems throughout the process.

Areas Of Satisfaction

Areas Of Satisfaction - Working with Pete and Aaron was a pleasure. They were reliable and hard working. They explained everything they were doing and sought input before beginning stages in the project. They were competent and really worked at completing the job while maintaining the highest standards. Very friendly but professional. We would definitely ask for them again for additional remodeling. We were happy that we had them every day instead of many different workers.

Improvement Suggestion

Improvement Suggestion - This is basically a positive suggestion. Keep your teams consistent throughout the process. That was one thing we were most appreciative of rather than having different workers coming in to complete different areas of the project. Pete and Aaron did a fantastic job.

Additional Comments

Additional Comments - We were a little disappointed that the original tub we ordered was not available after the work started. However, the replacement tub chosen was a good alternative.

We've used bath2bath on two different bathroom projects and both exceeded our expectations. We are very pleased with the results.

Areas Of Satisfaction

Areas Of Satisfaction - They met or exceeded our expectations with the design process. It was very easy, and it provided us with good options without being overwhelming.

Improvement Suggestion

Improvement Suggestion - One suggestion I have for Bath2Bath is to expand their services to include kitchen renovations.

Great people to work with. Very friendly and professional.

Schedule

Schedule - As best they could with the way the world is today.

Overall Cleary did a very good job for us. Mike and Jen Summers were very good to work with. They were professional and good at following up. I would be happy to work with them in a future project at our house.

Areas Of Satisfaction

Areas Of Satisfaction - quality

We have worked with other contractors prior to Cleary and had expectations that were met and exceeded on our project. In fact, we even added work to correct decades long issues that they identified in the course of our renovation project. There was one issue identified that was outside the scope of our contract that caused a delay in work on our behalf and this then required us to be bumped on the schedule. But this was managed fairly for all parties and was clearly communicated. I would highly recommend The Cleary Company and would work with them in the future if an opportunity arises. We are thrilled with the results in this large renovation adventure!

We have already recommended bath2BATH to several of our friends who are looking to remodel! We feel like the process was very simple and the team did a great job to execute our plan, even when road bumps popped up along the way. We were kind of dreading an albeit necessary remodel to our master bath with a young toddler and a baby on the way ... but bath2BATH made the process as easy as it possibly could have been!

Budget

Budget - We went slightly over our budget (our choice) but we appreciated the extra communication around fees and change orders. The team also found a way to save us a bit of money on design after we got started when a change order popped up, which helped to offset some of the total cost - much appreciated!

Areas Of Satisfaction

Areas Of Satisfaction - Our project manager, Dan Irwin, was extremely communicative and courteous. We really appreciated the frequent updates and always knowing where our project stood. He also followed through to make sure everything was in top notch condition & we really appreciated his extra commitment to the project. We also enjoyed the in-person design walkthrough with Coury Sicker - he had wonderful ideas and was great to work with. We look forward to using bath2BATH/The Cleary Company for future remodels.

Improvement Suggestion

Improvement Suggestion - As with any project...sometimes they take longer than originally planned...especially in today's world. The only thing we would change is possibly giving clients a longer timeframe for the project. But this is the only thing we can think of, and it's normal for these projects to go over or have a few things hanging at the end.

Additional Comments

Additional Comments - Thanks again for all of your help, seeing things through to the end, and for the team's courteous and professional work. We're thrilled with the outcome and love our new bathroom!

bath2BATH team was friendly, professional and worked hard on my project. The Cleary Company honestly cares for their customers and employees. It was so refreshing to see a company that values both its employees and customers!!!

Problem Resolution

Problem Resolution - The Problem Resolution Team was here yesterday to fix a flaw. I have every expectation that they will make the issue right.

Trust

Trust - I trust the work team to do their best. They are AWESOME!! They will make it right!!!

Contractor Knowledge

Contractor Knowledge - Great guys, great team of experts!

Employees Professionalism

Employees Professionalism - I feel the work and project teams were the most professional team I have ever hired!!! I am considering other projects.

Quality Of Materials

Quality Of Materials - I selected the materials and I am very satisfied with the quality of the materials.

Expected Completion

Expected Completion - Great job was completed in time for my family to arrive for Christmas!

Areas Of Satisfaction

Areas Of Satisfaction - The Project Team far exceeded my expectations. They were kind, caring, knowledgeable and I look forward to a few more projects. It was also so wonderful to hear about all of the family events and team building your company provides. Happy Workers finish happy projects. It was wonderful to see that the Cleary Company values your employees.

Additional Comments

Additional Comments - I am very happy with the level of care of my property, attention to detail, absolute professionalism of the team assigned to my project. I am so impressed with the quality of the character of these young men and the kindness they shared with my 87 year old Mother as they built out the powder room to a full bathroom, so Mom doesn't have to climb the stairs to shower.

I would absolutely recommend Cleary to a friend. In fact I already have.

Professional & Organized

Professional & Organized - Very professional. Very tidy. Did everything they could to keep my house safe and clean

Schedule

Schedule - Few bumps in the road with Covid and supply issues. But always figured it out.

Communication

Communication - Constant updates via text, phone calls, and website.

Additional Comments

Additional Comments - Great experience overall. Looking forward to our next project! Jen and Mike were fantastic to work with!!