The workers were very professional, did a good job, and maintained good communication with me.
I was very happy with the job that they did. They were professional and very nice. I had never experienced anything like this and they helped me.
Rytech did not properly mitigate the Level 3 Sewer water contamination properly.. The ceiling, walls, cabinets and other porous materials were drenched in sewer water (not clean water). Rytech advised on day 1, the ceiling drywall was dry, when hours later the plumbers advised that ceiling drywall was saturated wet with sewer throughout the kitchen, and I myself, observed it to be wet as well. Rytech advised homeowner, insurance would not cover for drywall and other material removal throughout the process. Therefore only a small portion of ceiling drywall was removed and one upper cabinet. Rytech placed the cabinet on the floor of the kitchen with nails sticking out of it (where my toddlers walk), Homeowner did not identify the nails sticking out until myself and toddlers got caught and scratched by nails. The lighting fixtures removed from the ceiling (that had been saturated with sewer water) were carelessly placed on the countertops were food items were present. One light fixture was broken and another one taken. I found numerous rusted screws and nails throughout the countertops and kitchen floor from removal or boards or light fixtures. Again, not readily identified until myself or 19 month old or 3 year old stepped on them! I was left with the message that Rytech's job was to do what the insurance wanted, minimize cost, regardless of the hazard left in the home.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Rytech of Central NM as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys