Nick was very responsive. Anytime I called to ask for information to help us understand how the timeline would be, he always got back to us right away. He did a good job keeping the communication open.
They are rude to their customers.
River City Roofing LLC - Longmont did a good job. They were fast.
The first salesman I dealt with was very unprofessional, and the company started to push Smart Tarp, with which I had issues.
Great communication and quality work, I wouldn't hesitate to recomend them!
Stephen and Shawn both were very professional and addressed any concerns I had.
They are good quality. Sometimes I reminded them when it wasn't done, and they got it done.
Trish was awesome. She was pleasant and did everything she said she would do.
Our sales guy was very knowledgeable about roofing and how to effectively work with my insurance company. He communicated well and was super timely. The work crew worked long hours and so hard to get the job done quickly. The whole experience was great.
The roofing looks great and they addressed my concerns with future trips. I would have given them 5* but they did not clean all of the gutters. They also layed a metal ladder against our gutters and scratched the paint.
Particularly, Tricia with River City Roofing was very good. She helped me through the entire process. She was very knowledgeable and resourceful. She assisted with the insurance from start to finish.
I highly recommend River City Roofing. My project manager, Alexia, answered my questions promptly, was professional, and so easy to work with. I had a hard time choosing colors for shingles and gutters and she gave advice and it turned out beautifully. I was scheduled for services within one week of accepting the bid. The price was good and the work is excellent. I’m very pleased.
They have been very easy to work with.
I was contacted by Stephen Boger of River City Roofing when Longmont had some severe hail.
My roof needed to be replaced! Stephen saw me through the process with my insurance which was not an easy task as they gave us a lot of problems!
But he was always there for me and emailed and talked to the insurance claims adjuster when it was needed.
He was always around to check in and was always reachable by phone!
I couldn't have gone through this process without his help!
I am very very appreciative of having had him by my side on this difficult case with my insurance.
He scheduled the replacement promptly after we got the approval and it was done in a timely manner and with perfect cleanup once finished!
I am very happy I decided to go with River City Roofing LLC.
I really appreciated Ian’s help throughout the project and sharing so much knowledge, especially since we were in a tough situation with a leak. We are very happy with our new roof!
It was great to work with Tim. He was quick to get me an estimate and get someone to my house quickly to get the job done.
The whole experience, from start to finish was a good one! They helped me through the hassle of the insurance claim and always showed high levels of professionalism, from both sales and administrative aspects. The crew that did the job were fast, efficient, polite and cheerful. I couldn't have asked for better.
Was told many things that weren't true. Job was supposed to be completed before winter. Job was not completed until the following Spring. Once they started, it only took about 6 hours for the entire job. Other houses in the neighborhood were completed long before mine by the same company.
Fast service and very professional.
They were professional, did a great job, and kept me updated every step of the way!
Great job start to finish !
River City Roofing has prompt service and a great price. They got us done in a day and a half, and we were pleased with that.
Joe and the roofing crew were great and easy to work with
These guys did a great job and I’m really happy with their work!
Ben was great! Took care of us through the whole process and got things done in a quick manner.
Work was done good, but management are bad. They have No communication and no specific plan. I ordered the job on January and finished the end of May.. I have to pay twice because they used cheap material for temporary roofing which tiered twice by the storm snd redone the temporary roofing. For I have to pay twice.
I had dealt with three different project managers and they never had their shit together
We are very pleased with the work that was done. We recommend Josh Boer and his crew , both were very professional. They were excellent workers and wasted no time. Great work ! Beautiful roof!
Arta was always in contact and his crew were very fast and efficient as well as cleaned up the site very well after work was done.
They left trash and nails in my yard and driveway. I had a small crack in the window after they finished my roofing job.
Stanley was great to work with and easy to talk to.
Nice people, got the job done!
Guys are great to deal with, especially Andy, but substandard trained subcontractors are not doing the best quality work. I had to have several issues readdressed multiple times
They took 9 months to complete the roof. The people in the office that I spoke with only wanted payment. I told them that I wouldn't pay until the work was done. They continued calling me. They threatened to put a lien on my house. They changed the amount by $7,000. They charged a dumpster fee when there was no dumpster. The employees were uncooperative. They wouldn't let me have a copy of anything. They tried to justify the increase by saying the cost of shingles had increased. I checked myself, it only went up by 10%. I was not given a copy of the invoice until the end. There were a lot of issues.
The quality of their work is good, but they take quite a bit of time to get it done.
River City Roofing was very dependable. They were quick to contact me after a natural disaster wiped out my house and roof. I needed a new roof as soon as possible. They came out, gave me a quote, and the quote was exactly what I paid. I am very pleased with the quality of work. This was during the winter. Weather permitting, they were able to do the roof for us, and I am pleased with it.
The crew boss, Aurelio Andrade, did a really good job inspecting everything as they were doing it. He was here every day checking things to make sure there were no problems.
They did a great job.
Brian, the owner, put me first on the list because it was going to rain and he wanted to get my roof done due to the damage. He wanted to get it done before the rain came and caused any more damage, which was fantastic.
We hired River City but had subcontractor do work
Overall, I am not satisfied. I wasn't home due to my illness. My daughter was there on my behalf. They said that there should be someone to supervise, but no one was there. The request for payment was done in intervals, and they asked me to make a payment before the project was finished, although initially they told me I wouldn't have to pay anything until the project was completed. When I asked, they told me that they needed to pay the workers after paying about half the amount my gutters and fascia board did not get done. I believe I was overcharged a lot for the roof, given the time it took to complete the job. It was fast, and I don't believe they did everything they said they would do. I still have the fascia board that was in the garage, and I don't have the gutters, for which they said they purchased all the material. They threatened to send me to collections.
Communication is very poor, work is fast but maybe too fast. Didn’t do a good job cleaning up the worksite, a few nails would be expected but found nails and also had to clean the whole sidewalk of debris that they neglected to clean.
The one thing I really liked about them was their high-quality communication.
Originally could not find a contractor in the area after hurricane Ida to even give me estimates. Once we found RCR they responded to all our needs, including recommending we get a structural engineers report. It took almost 18 months to finally settle with the insurance company but the engineers report seemed to be what made our case.
The service was great. Although, the billing was messed up.
Everything seemed straight forward in the beginning, but went downhill quickly. Quote numbers were all over the place at every turn and getting the work done was like pulling teeth. We asked to have the old dish on the roof removed and taken away, but it ended up in the corner of the yard. We were told a date for the work to be done and those dates came and went 3 times. It ended up taking almost 7 weeks to get the work finished. The original quote included adding a downspout on the SW corner of the house but it wasn’t done. Emailed back and forth for a few weeks and it was finally completed…then we were charged again for it. Giant headache from start to finish. I regret sending my moms info to David because she had her roof done through you and she kept getting phone calls that “we haven’t been paid” when she had the check cashed through the bank weeks previously. She now has leaks coming in and staining her ceiling inside the house. When she contacted David she received a text that said “on my way” and hasn’t seen him yet…this was last Tuesday. Definitely will look at other options in the future should I need another replacement of my roof.
Did a good job working with insurance
Wonderful and patient group to work with! Truly the best! They walked with us every step of the way through our housing project.
The promises were made, and the promises failed.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of River City Roofing LLC Parent as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
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