Arta was great to work with from beginning to end. We had the roof inspected by our insurance company and they originally turned us down for a payout on repairs. Arta came and did a full inspection of the storm damage on our roof and then spoke directly to our insurance provider a second time for us. Shortly after we had new shingles, downspouts and gutters.
They were very professional, cleaned everything up, and were done in one day.
Mike Munoz from start to finish worked really closely with the insurance people and did much of the work that I couldn't. It was a smooth process.
Dave was great to work with, and he kept us up to date on the process.
Tyler was professional enough and the timeliness of completion was good, but I have a couple suggestions. When I would email the foreman, I would get an automatic reply that was empty. No message body in the email, so I wasn't sure if my email was received.
after the roof was complete and the snow fell months later, I discovered the vent from my furnace to my roof was disconnected in the attic. This created lots of vapor and condensation during the freezing temps of my location in Brandon, SD. I soon discovered pooling water that had frozen and large icicles were formed from the rafters in the attic. I took pictures and contacted my insurance company but they said it was on the contractor and the contractor says they didn't touch this area. I was able to fix the issue myself, however I am dealing with damage to the drywall in my garage and lucky it wasn't in another part of my house. I'd recommend River City But I will always tell people to check the work no matter who does it.
I’m very happy with RCR and highly recommend!
The communication could have been better. I did not receive any communication when they came to drop off the dumpster for the shingles. When they came to do the roof, they did not notify me that they were coming. The work was completed, but I did not know the schedule. Communication could have been better.
Barely any communication. Wrong color drip edge.
River City Roofing LLC – Sioux Falls did a great job and the customer service was excellent!
River city was horrible. They did the work in 20° and my building inspector did not let it pass inspection after they came back months later to fix the work they done it still wasn’t quite right but I was sick of waiting for them to get things done the right way I would never recommend them
I would highly recommend them. They did a beautiful job with everything.
Very nice job!!!
All done in one day!!!
Working with Tyler made for a smooth and easy process that was otherwise thought to be overwhelming. He made the whole process seem seamless.
They provide excellent quality materials and the service is outstanding.
We were very pleased with the work done. River City Roofing LLC was also very patient waiting on the check from my insurance company.
They were easy to work with.
Everything was great.
I was disappointed with my experience. The salesman promised 2 things that weren't followed through on even after I followed up with him after the job was completed. Communication was poor - they didn't let me know ahead of time when materials were going to be delivered so the materials ended up blocking my car in garage since they were left on my driveway. They didn't clean up very well after the job was completed - we found a dozen nails on our driveway and another dozen on our deck and many more scattered around the property. I have had two other roofing jobs by different companies in the past and had a better experience with the other companies overall. They did get the job done quickly, however.
Mike helped me every step of the way. He was really awesome.
Project manager did not communicate with us. Roofers caused significant damage to our house. No project manager present during roofing. Used out of state roofing crew that were contracted by River City. Prior to roof replacement project manager had stated he would be present during roof replacement and would be taking progress pictures. That never happened because he did not know roofing crew was even at our house. Day after roofers were at our house, project manager and office manager came to our house and we expressed our concerns. They told us they would have siding and gutter crew look at damage to our house the next week. We never heard anything from River City for 7 weeks. E-mails and phone calls were not returned. Eventually after bypassing project manager and communicating primarily with office manager we were able to have our siding repaired. VERY STRESSFUL PROCESS! Fortunately our insurance company approved the supplemental request.
Quality of work was comparable to everyone else in the neighborhood, some issues with workmanship where soffit was damaged. They did communicate delays in scheduling. Had some material color issues but those were resolved. Project got started late in the day so it took a little longer to finish but the roofing crew cleaned up very well and the gutter crew was very friendly. In the end the roof and gutters look good just a few bumps in the road to get there.
Very friendly. When they said they were going to be here they were on time.
We really had high hopes for meeting our deadlines for the roof completion, but the dates slid several times with very little communication. Overall we were happy with the roof but not the customer service
Had a great experience with River City. Would have no reason to not recommend to anyone else needing your services. Overall excellent job.
They had fantastic service that was no pressure, and had great communication. Overall, they did a fantastic job.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of River City Roofing LLC - Sioux Falls as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
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