Nick was very responsive. Anytime I called to ask for information to help us understand how the timeline would be, he always got back to us right away. He did a good job keeping the communication open.
They are rude to their customers.
I highly recommend River City Roofing. My project manager, Alexia, answered my questions promptly, was professional, and so easy to work with. I had a hard time choosing colors for shingles and gutters and she gave advice and it turned out beautifully. I was scheduled for services within one week of accepting the bid. The price was good and the work is excellent. I’m very pleased.
The whole experience, from start to finish was a good one! They helped me through the hassle of the insurance claim and always showed high levels of professionalism, from both sales and administrative aspects. The crew that did the job were fast, efficient, polite and cheerful. I couldn't have asked for better.
River City Roofing has prompt service and a great price. They got us done in a day and a half, and we were pleased with that.
Ben was great! Took care of us through the whole process and got things done in a quick manner.
Arta was always in contact and his crew were very fast and efficient as well as cleaned up the site very well after work was done.
They left trash and nails in my yard and driveway. I had a small crack in the window after they finished my roofing job.
Stanley was great to work with and easy to talk to.
Nice people, got the job done!
They took 9 months to complete the roof. The people in the office that I spoke with only wanted payment. I told them that I wouldn't pay until the work was done. They continued calling me. They threatened to put a lien on my house. They changed the amount by $7,000. They charged a dumpster fee when there was no dumpster. The employees were uncooperative. They wouldn't let me have a copy of anything. They tried to justify the increase by saying the cost of shingles had increased. I checked myself, it only went up by 10%. I was not given a copy of the invoice until the end. There were a lot of issues.
They did a great job.
Communication is very poor, work is fast but maybe too fast. Didn’t do a good job cleaning up the worksite, a few nails would be expected but found nails and also had to clean the whole sidewalk of debris that they neglected to clean.
The service was great. Although, the billing was messed up.
Everything seemed straight forward in the beginning, but went downhill quickly. Quote numbers were all over the place at every turn and getting the work done was like pulling teeth. We asked to have the old dish on the roof removed and taken away, but it ended up in the corner of the yard. We were told a date for the work to be done and those dates came and went 3 times. It ended up taking almost 7 weeks to get the work finished. The original quote included adding a downspout on the SW corner of the house but it wasn’t done. Emailed back and forth for a few weeks and it was finally completed…then we were charged again for it. Giant headache from start to finish. I regret sending my moms info to David because she had her roof done through you and she kept getting phone calls that “we haven’t been paid” when she had the check cashed through the bank weeks previously. She now has leaks coming in and staining her ceiling inside the house. When she contacted David she received a text that said “on my way” and hasn’t seen him yet…this was last Tuesday. Definitely will look at other options in the future should I need another replacement of my roof.
Did a good job working with insurance
Wonderful and patient group to work with! Truly the best! They walked with us every step of the way through our housing project.
Brandon gets things done.
My name is not Carl Olimb 2.
There were errors in the billing process and I was overbilled.
The crew showed too early in the morning, far earlier than had been agreed on. They woke up my kids and made for a terrible day.
The work was done quickly and the crew was very polite.
The salesman was very friendly, knowledgeable and very helpful.
Very good. Doug was a pleasure to work with
River City Roofing did an amazing job.
River City Roofing has excellent service and follow-up.
The work seems to look good and was done quickly but the process of getting them lined up was a hassle and I felt like things could have been handled better between them and insurance. They could not come to an agreement and I was caught up in several phone calls between both just trying to figure out what was going on to keep the process moving forward. I was comfortable with the original quote but as soon as it was turned over to insurance the quote magically increased nearly 50% or more.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of River City Roofing LLC - Sioux Falls as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys