They were very professional and easy to communicate with. I love fact that they were able to articulate every step they made. The did excellent work.
Recognized Excellence - The sales person, Anthony.
They did good work and they respond quickly.
Very professional and prompt service.
Areas Of Satisfaction - I was most satisfied that they installed on a weekend.
Stone was very professional and the company was prompt and explained everything from start to finish. I was quite pleased with the work, their professionalism, and the employees that came out to do the work. They were on point with everything. I would give them a very excellent job well done. I was quite satisfied with the work.
Value - It was a little expensive, but I do like the door.
Recognized Excellence - The salesperson Eric was exceptional.
Additional Comments - Everything was fine.
Areas Of Satisfaction - I was most satisfied with their contactor that installed the windows. He was very friendly and helpful.
Lead Source - I saw an advertisement for RAMCO Home Improvements on TV.
It's expensive, but high quality.
Areas Of Satisfaction - I was pleased with everything they did.
Areas Of Satisfaction - The overall application of the job was very good
Recognized Excellence - The installation team did a very good job.
Well I would definitely recommend to a friend, and when it finally got installed, it was a good install. There were a few issues but nothing to raise alarm over. The installers were Mexican, and the ones working here couldn't understand a lot of English, but as time went on, we could understand each other better. The owner had a family problem and was gone for a week, but when he got back, everything was straightened out and was fine.
I think I received excellent quality products for my money. It was reasonably priced, and well installed.
Our technician from RAMCO Home Improvements was very knowledgeable and extremely friendly. He was easy to work with.
I don't know how much I can trust them . I would hate to recommend them to someone when I feel that I can't trust them.
Les was very knowledgible about the product and my needs. The delay between the initial measurement for the windows on the sales day and the follow up measurement for fitting size was slightly longer than planned due to heavy business for Ramco. The installation was also slightly behind what we were told to expect, again due weather and high business for Ramco. The work crew was polite and friendly, and took care to protect the house and contents while installing and cleaned up behind each installation. They did not reinstall all the blinds/shades and return all furniture to its places after the installation, which they and Ramco told us they would do. The windows were installed in 1 day and had the weather proofing done in one day, but the vinyl/tin wrapping on the outside was not finished the same day. We were told they would be back to finish the next day-a Wednesday afternoon, but it it was Saturday morning before they returned and finished the outside.The finished look and quality are very good, and other than the delays in installation and finishing, we're very happy with the product. All the Ramco and install staff were very helpful, friendly and polite throughout the process. The only reason I am not very likely to recommend Ramco to a friend is the delays. Some delays in business are uncontrollable and understandable, but I was not happy with the excessive delay in finishing and the replacement of inside shades/blinds/furniture which I did while waiting them to return.
I am very pleased. A wonderful experience from beginning to end!
They were very professional and on time for the installation. The crew was polite. They did quality work.
Recognized Excellence - The receptionist, Kristen, was knowledgeable, very nice and followed up with us.
Additional Comments - We are glad we chose them and we are very satisfied.
I had several people come out and give me estimates, but the Ramco salesman was very knowledgeable and told me things about windows that I didn't know and the others didn't tell me about. Their price isn't the cheapest but their windows are the best. The windows are well worth the price. They were on time, did what they said they would do and cleaned up before they left.
Areas Of Satisfaction - I was most satisfied with the product itself.
Recognized Excellence - The salesman did a good job and Les Stone came out on a Saturday which showed that he really cares about his company.
My experience with Ramco was very pleasant. All the workers were very nice. They worked in a timely manner and what they didn't use, they cleaned up.
Recognized Excellence - Kristin, who answers the calls, was exceptional.
The workers of RAMCO Home Improvements were very nice. Everything went smoothly and I was very well pleased with everything. I also appreciated the fact that the workers were concerned with our comfort.
Very high quality product. Great workmanship. This has greatly improved our utility bills.
Areas Of Satisfaction - I was most satisfied with the product quality.
Recognized Excellence - I would like to recognize the entire crew.
Areas Of Satisfaction - Professionalism with no pressure. Installation was quick and efficient, and on time .
Additional Comments - We are enjoying the windows. They keep the cold and heat out.
Recognized Excellence - I want to recognize their installers and the lady who took care of my account.
I love my new window that RAMCO Home Improvements installed for me! I'm very happy with it and have received compliments on it!
They have been awesome. They handled everything professionally and answered all of my questions and concerns. Everything look great.
Areas Of Satisfaction - I was satisfied with how fast everything was done.
Recognized Excellence - Kristin, the lady at the office, has been awesome.
The work was done in a professional manner. The workers were very courteous. They would take on another project if I asked them about any small details.
Additional Comments - Whenever I find somebody that needs windows, I will definitely recommend RAMCO Home Improvements.
Areas Of Satisfaction - The people and the quality of the installation was great. We love the windows as well. Their customer service was really incredibly as well, especially the lady in the office.
Recognized Excellence - Kristin in the office was incredible and very helpful. Eric and his team from installation were wonderful. All of these people were outstanding!
I recommend RAMCO Home Improvements because they did exactly what they told me they were going to do, at exactly the time they said they would. I had no problems, and they kept me informed in every step of the process.
Communication - The staff did a great job.
Installation Crew - The installation crew was super.
Quality Of Materials - I love my windows.
Likely To Recommend - I have already recommended RAMCO Home Improvements to a friend. I recommend RAMCO Home Improvements because they did exactly what they told me they were going to do, at exactly the time they said they would. I had no problems, and they kept me informed in every step of the process.
Areas Of Satisfaction - I was most satisfied in terms of the ease of use. They handled everything. They gave me a quote, I signed, and they came and did the installation. I have recommended RAMCO to others, and I had no problems whatsoever.
Recognized Excellence - I would like to recognize Les, my salesperson, for his exceptional service. He did an excellent job, and he helped me out a lot. I would also like to recognize the lady in the office. I believe her name was Christine, and she was the person I spoke to about my screen. I called, and it was done. I didn't have to call back or anything. I came home one day and the screen was in there.
Additional Comments - I am very happy with RAMCO Home Improvements, and I am trying to get them to do my door next.
The sales presentation was very well planned and it provided a great education about their windows and how they were made. It made my decision easy.
We checked with some other companies, butnwe were pleased with the professionalism of the Ramco salesperson. The installers were clean, professional and had a good work ethic.
Recognized Excellence - I want to recognize the salesperson, Bill Meredith, for his exceptional service. The work crew, whose leader was Eric, Larry and the third worker were all very good. The young lady at the company, Kristen, has gone above and beyond to keep us informed.
RAMCO is great to work with. I had questions and they got me in touch with the head of manufacturing to address the questions instantly.
Areas Of Satisfaction - I was most satisfied with the personnel including the office staff which was very responsive and very good at communicating with me. Also, the installation crew was wonderful.
Recognized Excellence - Kristen and Eric and his crew were all great..
I received siding several years ago from RAMCO. I was and am happy with the whole experience that I naturally called RAMCO when I decided to purchase energy- efficient windows. They made these large projects go very smoothly.
Problem Resolution - The staff are so kind, and made me feel they wanted me to be fully satisfied.
Recognized Excellence - Les StoneKristen
Additional Comments - I have heard negative comments from my friends about other companies. I could not be happier with my home improvements with RAMCO.
I have noticed a difference in my utility bill. It has gone down, so it seems to be working.
I was totally satisfied with RAMCO Home Improvements' pre-sale, sale and installation process. I am very happy with the results from having these windows and doors installed. I have noticed a dramatic difference in this unconditioned room.
RAMCO is very concerned about the quality and the outcome of their product and provide good customer service.
RAMCO delivered fine workmanship. The quality of the work looks great. I am well pleased.
Areas Of Satisfaction - I was most satisfied with the look and functionality of the windows.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of RAMCO Home Improvements as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys