About this company
Hancock Claims Consultants
Hancock's Preferred Repair Network has developed a unique claim management ecosystem focused on delivering the optimal experience to each customer. We provide customized claim referrals to providers utilizing a blend of historic performance and desired outcomes. The Claims Ecosystem also serves to ensure that communication and proper hand-offs are achieved from start to finish.
Types of work
GuildQuality surveys
Badges
Reviews 81
Of 216 respondents, 81 left a reviewRecent reviews
Steven
I am rating American Integrity. I do not remember working with Hancock Claims; they may be their parent company.
Their adjuster did not give me what I needed unless I specifically asked for it.
Customer
Jim was excellent.
Customer
After they put the tarp and sandbags on the roof, they just took off and didn't say anything to me. I thought that was rude. They could have at least told me they were leaving and when they were coming back.
Customer
Everything looks wonderful.
Richard G.
The typical "red tape" for this type of situation was non-existent and the service was seamless from start to finish.
Customer in COCOA, FL
The procedure for moving furniture and putting it back was a mess and it was not done in a timely manner. I had to stay in a hotel for an extra week.
Customer in NEW PORT RICHEY, FL
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - They exceeded my expectations.
Customer in SAINT PETERSBURG, FL
Additional comments
Additional Comments
Additional Comments - Everything went well. I was satisfied.
Jose A.
I am likely to recommend Preferred Repair Network because they helped me quickly by putting the roof up. They are overall a great company.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - Preferred Repair Network exceeded my expectations because they were quick to put my roof up and cleaned everything well.
Customer
Areas Of Satisfaction
Areas Of Satisfaction - PRN communicates and responds timely.
Customer in ELLENTON, FL
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - They met my expectations with the roof!
Customer in ORMOND BEACH, FL
I am not likely to recommend Preferred Repair Network because I had no idea about the process would be like since no one explained anything to me.
Karl C.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - I am satisfied with the response time.
BRITTANY M.
The entire experience was horrible and the company was unethical.
Customer in PORT CHARLOTTE, FL
The job was done excellently.
Keith E.
They were awesome.
Customer in LITTLE ELM, TX
They just came in and did the job very quick and the response was quick
once they got the appearance of insurance number.
Customer in WESTWEGO, LA
The workers were not trained properly to cover a roof because all of my vents were covered and had to be taken off the next day.
Customer in Tampa, FL
No.
Customer in PORT ORANGE, FL
The project manager was excellent and very professional. I'm satisfied with the job they did.
NELLA D.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - They were really good communicators and very patient which exceeded my expectations.
Leonard H.
I was very skeptical once Olympus stated they were going to pick out the contractor for the repairs to be done for a roof replacement. Once I met the initial contractor they had selected, it put me very much at ease due to their professionalism and the explanation he gave about the repairs. I was very uncomfortable with the fact I did not get to choose the contractor and was unable to research them. They exceeded my expectations for the quality of the workmanship and did a fantastic job though! I would highly recommend them!
Joann H.
The did very good work.
Additional comments
Areas For Improvement
Areas For Improvement - They did not fall short at all. They did the job and finished the work as expected.
Margaret B.
Additional comments
Likes & Dislikes
Likes & Dislikes - I like the location and everything about it!
Additional Comments
Additional Comments - Drew was very nice and responsive!
Customer in Jacksonville, FL
They exceeded my expectations with the way they came to do the interior repairs. Preferred Repair Network was very flexible and understanding in terms of the damage. They presented all the different options and were very nice. I know they didn't have to, but they made it a point to say, "Here are the options and what we can do to help." I thought it was very nice!
GuildQuality
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