Jim was excellent.
After they put the tarp and sandbags on the roof, they just took off and didn't say anything to me. I thought that was rude. They could have at least told me they were leaving and when they were coming back.
Everything looks wonderful.
The typical "red tape" for this type of situation was non-existent and the service was seamless from start to finish.
The procedure for moving furniture and putting it back was a mess and it was not done in a timely manner. I had to stay in a hotel for an extra week.
Areas Of Satisfaction - They exceeded my expectations.
Additional Comments - Everything went well. I was satisfied.
I am likely to recommend Preferred Repair Network because they helped me quickly by putting the roof up. They are overall a great company.
Areas Of Satisfaction - Preferred Repair Network exceeded my expectations because they were quick to put my roof up and cleaned everything well.
Areas Of Satisfaction - PRN communicates and responds timely.
Areas Of Satisfaction - They met my expectations with the roof!
I am not likely to recommend Preferred Repair Network because I had no idea about the process would be like since no one explained anything to me.
Areas Of Satisfaction - I am satisfied with the response time.
The entire experience was horrible and the company was unethical.
The job was done excellently.
They were awesome.
They just came in and did the job very quick and the response was quick
once they got the appearance of insurance number.
The workers were not trained properly to cover a roof because all of my vents were covered and had to be taken off the next day.
The project manager was excellent and very professional. I'm satisfied with the job they did.
Areas Of Satisfaction - They were really good communicators and very patient which exceeded my expectations.
I was very skeptical once Olympus stated they were going to pick out the contractor for the repairs to be done for a roof replacement. Once I met the initial contractor they had selected, it put me very much at ease due to their professionalism and the explanation he gave about the repairs. I was very uncomfortable with the fact I did not get to choose the contractor and was unable to research them. They exceeded my expectations for the quality of the workmanship and did a fantastic job though! I would highly recommend them!
The did very good work.
Areas For Improvement - They did not fall short at all. They did the job and finished the work as expected.
Likes & Dislikes - I like the location and everything about it!
Additional Comments - Drew was very nice and responsive!
They exceeded my expectations with the way they came to do the interior repairs. Preferred Repair Network was very flexible and understanding in terms of the damage. They presented all the different options and were very nice. I know they didn't have to, but they made it a point to say, "Here are the options and what we can do to help." I thought it was very nice!
Preferred Repair Network is professional and responsive. I am satisfied with their work.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Hancock's Preferred Repair Network as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys