To have a shower with no grout is a dream come true. Not only will it be so easy to clean, it looks very sleek.

I had a hard time finding out when the shower doors would be installed, I was always sent to a phone that was never answered nor was the message answered untill I was contacted by Mary Goosewilcher about 3 weeks after the install couldn't be completed till new shower doors were ordered . I called the office and the sales rep,. and the web site leaving message numerous time with no respoinse, VERY frustrating , they just needed to tell me how long it would be.

Aside from the financial error — where I was triple charged for the down payment on the same day I placed my order — I would like to address a few additional concerns. Upon completion of the installation, I provided a check for the remaining balance. I was not informed that my checking account would also be charged electronically while you retained the physical check.In addition, I noticed several issues with the installation quality:The door handle bars are misaligned.The shelf installed above the grab bar is misaligned. My bathroom door frame was damaged during installation.A floor tile next to the new shower was cracked.

They were on time and polite and did exactly what I needed done in my new walk in shower! I’m very short and all the installation was lower than they usually work with.

yes

Only the price could be improved, but then maybe your finished product would not be as excellent as it is.

Awesome customer service. Installation was excellent and fast. Very professional.

Shower installation went well.. but I was left with shower without the glass doors… I paid total bill, holding back small amount for doors… company has ghosted me.. no one answers phones, no one gets back to you.,
And I have a shower without doors .. and no one cares..

Excellent work

Great sales agent, timely product prep, excellent workforce.

Very professional and knowledgeable explained every thing impressed by there knowledge of the product

Amazing product. Amazing service. Great workmanship

The installers were great and the products are excellent. Only one complaint, great that we got a new toilet but the handle should match the customer fixtures picks for the tub and was on the customer’s existing toilet.

Everything was professionally done

I’m still waiting on someone to fix my house - many broken items.

Service was great. Installers were polite and respectful.

Pricing

Clean up after the mess

The telephone number listed in the local paper which I used to contact you was a local area code (410) making appear to be a local contractor I would be dealing with. You are not a local contractor. This is false advertising.

Mr. Cannon salesman was very informative, friendly and knowledgeable about product. Oscar from Rite window and his crew were amazing. Very efficient answered all my questions and left area clean before they left. Finished in one day with great results.

The sales rep and installation crew

The install had issues and after installation no follow up when I called twice

There were many options and after many were considered, the final product was exactly what was discussed. Very Satisfied!

Complete rebuilding of shower in 1 day

The product was high quality and the process seem less.

The installers worked efficiently, provided explanations and cleaned up.

The installation team was superb. The quality of materials is superior.

The product is good. The installers were good. But there were some misunderstandings from the beginning on the dimensions of the shower. We were told we would gain 3" going from tub to shower and so we were encouraged to not go with a larger pan. This turned out to be false. Once the installers had installed the pan and showed us the mock up we discovered we didn't gain any width which was very important to us and we made that clear from the beginning. We are larger people and need the extra few inches of room. We were also encouraged not to move plumbing drain to the middle for a larger pan as well. Fortunately the installer mocked everything in place so I could see it after the pan was installed and I discovered we really needed the extra inches for comfort. This is a lot of money to pay for something that would be too tight of a space. He then got us in contact with the supervisor who let us know a wider pan was available with a center drain but we had to make a decision right then and we would owe an additional $1100 to make the change. Again a lot of money to add on to just get what I understood I had agreed to in the beginning. So I tried to reach the sales guy and manager for assistance but could not reach either quickly. Installer convinced me moving the drain to the middle was not a big deal and based upon seeing the area, I could understand why it wasnt.Went ahead and made decision to go with the wider as I had wanted to begin with. Continued trying to reach sales guy to address cost as I didn't think I should have to be responsible for all of it. Did get confirmation from sales guy late in day that they would cover $500 of the $1100. I do appreciate that, but it is a situation that should not have occurred or cost me extra money since these were specific questions I asked at the beginning. I have to be able to rely on the info I am getting at point of sale. Even with all the research I do, I can't know it all and you are supposed to be the experts.

Staff was very courteous, respectful, responded kindly to my questions/concerns, requests in timely manner.

Very pricey, Took longer then promised, had a lot of clean up post installation, just not thrilled with experience

The product delivered was different than what was discussed and ordered ie, drain moved left, drain is centered-that said I can live with it if not upcharged. Toilet is white not biscuit but okay if not up charged. Opening for vanity was discussed to be at 24 inches reality is 19 inches. Sanitary baseboard was installed after the vanity preventing it from being completely caulked to the wall creating a large gap on both sides. The spackling was very rough neccessitating us to delay painting -possibly requiring us to hire someone. We are quite pleased with the actual luxstone shower it is exactly what we wanted and garners the most evaluative points. I do think that the speed of installation is a priority for the contractors hence the rough work. I contacted Mary Goose on Thursday and left a message-I got a call from the regional manager (484-235-2747) I unfortunately forgot her name, but she told me that she would get back to me this week and would would work to get someone out to me this week. She also said that she would look into the charge differential if any.

The quality of the product and the speed of having it installed in 1 day.

Communication with the company

Beautiful results, everyone was kind and respectful.

Informative, professional and personable sales person, and efficient management of order and schedule for installation. Amazing installation team.

Beautiful and quality product

The sales process was easy and low pressure

Liked the 1-Day install, Liked the total clean up and removal

Easy and affordable

The sales woman was so extremely nice and knowledgeable. She wasn't pushy and showed us everything we needed to know

Initial sales rep visit was not great, never sent me a proposal. They corrected that by sending a manager back to regather the info and provide a quote. The scheduling communications seemed a bit disconnected, and I feel there were not actual expectations of a timeline set. I had to reach out a couple weeks after I signed the contract to get some sense of when the actual install would take place.

My wife and I are really pleased with how our new shower turned out, and have shown it to our family and friends. It did take a little longer than we expected, 3days instead of 1-2, but it was worth the wait.

The in gone sales rep was very personable, down to earth & thorough & not pushy.

Since we had to upgrade, we asked for a tankless water heater but was discouraged to follow through with that type. We settled for a 50 gallon tank from Home Depot.

Yes, I would recommend Rite Window to anyone seeking to update the look of their bathroom.

Every employee I dealt with were professional .

The quality of materials and definitely the installers

Everything from the in-home consultation through the entire installation was exactly as it was presented to us. Knowledgeable consultant and the installers were perfect. We could not have asked for a better experience. Highly highly recommend.

Good service over all

We were very pleased with everything from the initial contact through the completion.