There were many options and after many were considered, the final product was exactly what was discussed. Very Satisfied!

Complete rebuilding of shower in 1 day

The product was high quality and the process seem less.

The installers worked efficiently, provided explanations and cleaned up.

The installation team was superb. The quality of materials is superior.

The product is good. The installers were good. But there were some misunderstandings from the beginning on the dimensions of the shower. We were told we would gain 3" going from tub to shower and so we were encouraged to not go with a larger pan. This turned out to be false. Once the installers had installed the pan and showed us the mock up we discovered we didn't gain any width which was very important to us and we made that clear from the beginning. We are larger people and need the extra few inches of room. We were also encouraged not to move plumbing drain to the middle for a larger pan as well. Fortunately the installer mocked everything in place so I could see it after the pan was installed and I discovered we really needed the extra inches for comfort. This is a lot of money to pay for something that would be too tight of a space. He then got us in contact with the supervisor who let us know a wider pan was available with a center drain but we had to make a decision right then and we would owe an additional $1100 to make the change. Again a lot of money to add on to just get what I understood I had agreed to in the beginning. So I tried to reach the sales guy and manager for assistance but could not reach either quickly. Installer convinced me moving the drain to the middle was not a big deal and based upon seeing the area, I could understand why it wasnt.Went ahead and made decision to go with the wider as I had wanted to begin with. Continued trying to reach sales guy to address cost as I didn't think I should have to be responsible for all of it. Did get confirmation from sales guy late in day that they would cover $500 of the $1100. I do appreciate that, but it is a situation that should not have occurred or cost me extra money since these were specific questions I asked at the beginning. I have to be able to rely on the info I am getting at point of sale. Even with all the research I do, I can't know it all and you are supposed to be the experts.

Staff was very courteous, respectful, responded kindly to my questions/concerns, requests in timely manner.

Very pricey, Took longer then promised, had a lot of clean up post installation, just not thrilled with experience

The product delivered was different than what was discussed and ordered ie, drain moved left, drain is centered-that said I can live with it if not upcharged. Toilet is white not biscuit but okay if not up charged. Opening for vanity was discussed to be at 24 inches reality is 19 inches. Sanitary baseboard was installed after the vanity preventing it from being completely caulked to the wall creating a large gap on both sides. The spackling was very rough neccessitating us to delay painting -possibly requiring us to hire someone. We are quite pleased with the actual luxstone shower it is exactly what we wanted and garners the most evaluative points. I do think that the speed of installation is a priority for the contractors hence the rough work. I contacted Mary Goose on Thursday and left a message-I got a call from the regional manager (484-235-2747) I unfortunately forgot her name, but she told me that she would get back to me this week and would would work to get someone out to me this week. She also said that she would look into the charge differential if any.

The quality of the product and the speed of having it installed in 1 day.

Communication with the company

Beautiful results, everyone was kind and respectful.

Informative, professional and personable sales person, and efficient management of order and schedule for installation. Amazing installation team.

Beautiful and quality product

The sales process was easy and low pressure

Liked the 1-Day install, Liked the total clean up and removal

Easy and affordable

The sales woman was so extremely nice and knowledgeable. She wasn't pushy and showed us everything we needed to know

Initial sales rep visit was not great, never sent me a proposal. They corrected that by sending a manager back to regather the info and provide a quote. The scheduling communications seemed a bit disconnected, and I feel there were not actual expectations of a timeline set. I had to reach out a couple weeks after I signed the contract to get some sense of when the actual install would take place.

My wife and I are really pleased with how our new shower turned out, and have shown it to our family and friends. It did take a little longer than we expected, 3days instead of 1-2, but it was worth the wait.

The in gone sales rep was very personable, down to earth & thorough & not pushy.

Since we had to upgrade, we asked for a tankless water heater but was discouraged to follow through with that type. We settled for a 50 gallon tank from Home Depot.

Yes, I would recommend Rite Window to anyone seeking to update the look of their bathroom.

Every employee I dealt with were professional .

The quality of materials and definitely the installers