Remodeling includes many unexpected problems. I am grateful I had Ozark's Remodeling to guide me through the process and address various situations along the way.
Areas Of Satisfaction - They met or exceeded my expectations by handeling issues with the subcontractors
Recognized Excellence - They were all great.
Additional Comments - Remodeling includes many unexpected problems. I am grateful I had Ozark's Remodeling to guide me through the process and address various situations along the way.
Areas Of Satisfaction - The installation of the beam and the repairs to the ceiling were great. The whole project is a job well done.
Recognized Excellence - Jeff did an excellent job correcting any issues we had promptly. Brooke for staying on top of the design elements.
Matt and Kyle were great. We appreciated all of their work.
I would use them again for any household project.
We had a great experience with Ozarks Remodeling. They did great work and stayed in budget. We will definitely use them again when we are ready to update and remodel other parts of the house. Highly recommend!!
Communication - Sometimes we did not know when they were coming. At times, we had to initiate the communication.
Professional & Organized - It all goes back to communication. It could have been better.
On Time / On Budget - The timeline from initiating the project to the completion was lengthy.
Areas Of Satisfaction - The finished project met my expectations. We like the lighting under the cabinets and the coffee bar. They had a photographer come out and take pictures of the project, and the pictures did not turn out well. The colors in the picture were way off.
Recognized Excellence - I would like to recognize Jeff.
Problem Resolution - There are some issues that need to be resolved that we just found.
Areas Of Satisfaction - Ozarks Remodeling & Design met my expectations. They did what they said they would do.
Recognized Excellence - I would like to recognize Joe, Kyle and Jim for their exceptional service.
Additional Comments - Great company and we appreciate their work!
The leadership of Ozark Remodeling and Design were flexible when changes need to be made and overall communication and work went very well.
Respectful - We had no issues regarding respect of my property and workers would ask if they had any question about anything.
Communication - Yes communication with Joe as lead Carpenter and the team at Ozark Remodeling was excellent.
Additional Comments - I would recommend Ozark Remodeling and design as a competent and reliable company.
Recognized Excellence - Joe did a great job and was always considerate of us working at home as well.
Respectful - Went beyond what was reasonable
Communication - There was never a doubt about communication
Quality Of Workmanship - Ver satisfied
Areas Of Satisfaction - Everything they did exceeded our expectations
Communication - We were always aware of the status of our project. The crews were easy to communicate with and were always pleasant. Had good suggestions to compliment the project in form and function.
Quality Of Materials - Materials that were used were great quality and very thoughtfully selected.
Value - We have received many compliments on our deck, it’s appearance, and the functionality of the layout.
Design - We have an almost maintenance free deck due to material choices and enjoy entertaining friends and family in our outdoor living area.
Areas Of Satisfaction - Aaron and his staff were always professional and friendly with all our communications with them.
Referral - Our neighbors were so impressed with our project and the workers who did our project that the have already made contact with Aaron to modify their home.
Additional Comments - If we ever need a contractor for another project, Ozarks Remodeling will be our first choice for the initial consult.
The team at Ozarks Remodeling was fantastic to work with on my project and I’m looking forward to connecting with them for future projects. The communication was clear and the team was responsive to all questions and concerns.
Only if you have a lead carpenter. I would ask how long has the person working on my remodel been working for Ozark Remodeling.
Communication - The second guy did but the first guy did not.
Quality Of Workmanship - Obviously, not the first time around but the second time around it looks great.
Problem Resolution - I hated that Aaron had to practically start over but it did salvage his reputation with us.
Professional & Organized - Not the first time, but after Aaron was involved it was very professional.
Design - Excellent cabinet.
On Time / On Budget - Because the first person on the project did such a terrible job. However, even after starting over it was ready just in the Nick of time for a party.
Areas Of Satisfaction - Aaron did stick to his word even though I sure it cost him a lot. I appreciate honesty.
Additional Comments - I appreciate Aaron making the disaster much better.
Extraordinary customer service and relationship management, expert skills, exceptional design and material acquisition assistance.
Communication - Lead carpenter always made time to answer our questions. We also did weekly reports together.
Quality Of Materials - Best possible tile, glass, windows...
Problem Resolution - All issues were discussed and resolved in a timely manner.
Design - We got just what we wanted!
On Time / On Budget - The project unfortunately landed in the midst of multiple snow storms, so it seemed to go on a lot longer. Ozarks did a quick wrap-up at the end.
Areas Of Satisfaction - Throughout the project, we always knew that Ozarks Remodeling & Design had our backs. We've never been treated so well by construction/remodeling crews and contractors.
Recognized Excellence - We couldn't ask for a better lead carpenter than Stephen. We were also very impressed with the sheetrock crew who worked wonders in just 2 days.
Easy to work with, great communication, quality work, love my new kitchen.
Recognized Excellence - Great group of people to work with!
I have already recommended Ozarks Remodeling & Design to family, neighbors and employees.
Areas Of Satisfaction - I enjoyed having Kara come and show me what my finished project would look like. This was great, because I could really see what my vision was and see that they had the same vision and understanding. Looking at my finished project, it is exactly like the pictures Kara provided for me.
Recognized Excellence - Kara and Brace were great to work with. Very professional, kind, and I just enjoyed talking with them. I could tell that they truly cared about my project.
I possibly have another job I’d like to do. And if anyone I know is looking to do a remodel, I’d definitely have them look into Ozarks Remodeling & Design.
The owner was difficult to get information from. The owner did not do everything that was in the information that was in Ozark Remodeling and Design brochure.
All work was done with the utmost care. and they cleaned up afterward!!
I have already recommended this company to two different friends. I would continue to recommend them as we are so pleased with the professionalism, communication, and quality of work in our bathroom remodel.
Problem Resolution - The subcontractor who did the ceiling patch didn’t do a very good job. Aaron saw it and had someone else come in and redo the entire ceiling. It looks amazing now.
Aaron provides a very detailed quote on the project so you know what to expect with regard to what Ozarks is doing versus what the customer needs to do. They keep the job site clean and are respectful of our home. They always let you know when they are done for the day, and when they will be back. The final outcome of the project is beautiful.
Communication - Typically they would let us know when to expect them, but there were a few lapses in communication.
Problem Resolution - Aaron and his team are very open to feedback.
On Time / On Budget - There were delays which we addressed with Ozarks Remodeling
Areas For Improvement - The project took much longer than expected, but we did address this. It was a good conversation with positive results.
Areas Of Satisfaction - Very professional in their work. They pay attention to detail and ask questions to insure e.g. tile layout is what you want. Job site was kept clean both in the house as well as the garage.
Recognized Excellence - Corey Did a great job as usual.
I would highly recommend to friends and family.
Communication - Joe did a great job communicating along the way. He helped make decisions by walking through every step and what each decision meant.
Areas Of Satisfaction - The communication Joe had along the way. Fantastic!
Recognized Excellence - Joe Nelson. Fantastic job!
Communication was excellent
Recognized Excellence - Corey was always on time and communicated effectively.
Areas Of Satisfaction - demolition was excellent, no mess and fairly quiet.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Ozarks Remodeling & Design as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys