They had a lot of challenges with people that could communicate in English.
Areas Of Satisfaction - We do have a new roof and its beautiful. The quality of the roof looks very good.
Areas Of Satisfaction - Communication and work quality helped justify higher price.
Recognized Excellence - Larry's installation crew and sales rep Joey
Quality Of Workmanship - I think so!
Work Done Right - I think so!
Areas Of Satisfaction - I was most satisfied with the overall experience.
Areas Of Satisfaction - I think the installation was great and done on time. They left the property spotless.
The whole experience in working with Overson was great. From customer service over the phone, to scheduling, to executing the job's completion, we were left very satisfied. I would be happy to recommend Overson to anyone who needed their services and I would only consider using them in the future.
They are one of the best roofing companies I've dealt with in my career as a general contractor.
Areas Of Satisfaction - I was most satisfied with the ease and quality of the work.
Current Referrals - All my future customers would be interested.
Recognized Excellence - Tracy Wallace provided exceptional service.
Overson Roofing is a great company to work with.
Areas Of Satisfaction - I was most satisfied with Overson Roofing's communication.
Recognized Excellence - I would like to recognize Tracy Wallis for his exceptional service.
They were honest, do top-quality work, and get the job done right the first time. They were nothing but the best and I'm extremely happy with them. We compared them to several other companies and they are by far the best!
Sales Knowledge - They were so wonderful and did such a great job.
Installation Crew - They were fantastic!
Clean & Safe - It was wonderful!
Work Done Right - It was, absolutely!
Schedule - It even rained, and everything went perfectly.
Areas Of Satisfaction - Joey (the salesperson), Brett, and the head supervisor (Herberto) all did a wonderful job. They came every single day.
Brett was absolutely outstanding in following through with recommendations and suggestions. I appreciated his input and help with the whole process.
Areas Of Satisfaction - This company is family owned. They worked together to give me an affordable price, great product, great warranty and great service!
Recognized Excellence - Brett Overson gave exceptional service!
Areas For Improvement - Nowhere. This is a very reliable company with great people running the show.
Areas Of Satisfaction - We were on a tight schedule with multiple jobs occurring during that week. They were able to schedule the roofing repairs quickly and avoided a scheduling nightmare
Recognized Excellence - Jan came out the day we called to provide an estimate. He was a very nice guy, professional and on point. Gave us a detailed estimate and had us scheduled for repairs within the week. Glad to see the Overson family business values good old fashioned customer service the way it should be everywhere.
Additional Comments - If you want to avoid headaches, hassles and regrets of contracting a quality roofer, don't second guess yourself. Just call them for the estimate. You will be glad you did. Courteous professional experienced and all at a fair price
They did a great job at a great price. Another company wanted more that 10x for same job.Were professional from start to finish.
Recognized Excellence - Emily
Areas Of Satisfaction - It was fast
Recognized Excellence - I liked the man who came to my house.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Overson Roofing as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys