Amazing! I spoke to a lot of companies and Nu Look was fantastic. They asked thoughtful questions, reviewed expectations multiple times, and delivered on time exactly what they promised!
The salespeople were excellent. They listened to our questions regarding what we were looking for and provided suggestions. There was never any pressure during the sales process. Nu Look kept us apprised of where our order was during the process. The installation was done quickly and the workers left the job site clean.
I already referred my next door neighbor who had the team come look at his roof this last week.
THE TEAM OF WORKERS WORKED VERY VERY HARD AND DILIGENTLY
Was great working with Nu look
They were professional.
They did an outstanding job from start to finish.
NuLook’s ENTIRE process was seamless....from start to finish! From their assessment of our roofing needs, to an accurate cost of our project, and to an amazing implementation of their plan....the actual installation of the roofing materials!
Nu Look Home Design provided outstanding support, flexibility, and work.
I am completely satisfied with the work they did.
Nu Look stands by its competitive pricing and gets the job done. You definitely have to be on top of the scheduler, she is very pushy when it comes to dates. She wanted the project done by a certain date, and it didn't work for my schedule a couple of times. The salesperson was fine. The crew showed up earlier than expected, which I didn't appreciate.
I would recommend them because they do a good job and have good products. Only if you are willing to deal with the hassle of everything. Quality and professionalism are great, but everything else like logistic and organization are not great.
only for price, not for service
They were wonderful, they cleaned up, and my neighbors said they were great.
It was more than I expected. George and his team did a fantastic job. They are very professional and cleaned up after themselves. They did outstanding work for me; I really appreciate it.
They are not the cheapest roofer out there. They were actually the most expensive quote that I received. I went with them because the quality of the materials was better then every other roofer.
I used them on my house and then referred them to my mother.
Nu Look Home Design replaced my roof in 2019 and skylight in 2020. I selected the roof shingle system from Owens Corning first, then selected Nu Look because it is one of Owens Corning's "Platinum Preferred Contractors" nearby. Nu Look did a very good job in both installation and post-work cleanup. A couple of minor issues were also fixed promptly. However, its communication to customers does need some improvement. At the beginning, the roof estimator did not mention the skylight should be replaced along with the roof (although a fine print of that was put in the note of the estimate, but that was easy to miss). So, a few months after the roof replacement, my roof leaked along the edge of the skylight. Nu Look put a temporary fix and recommended to replace the skylight with an estimate significantly higher than the average cost (checked from online search and another contractor). Although I was not happy with that estimate, I had to go with it if I want to keep the roof warranty intact. After I paid the deposit, I heard nothing in two months and called three times without any reply. Eventually I got it scheduled and the installation team did a very good job again. I was willing to pay a premium for a "Platinum Preferred Contractor", and I certainly had a higher expectation. Overall, I can say Nu Look's installation work met that expectation, but its sales/business side did not meet that label and even somewhat below average.
They were professional and did an excellent job. It is an excellent company. I am happy.
Work was completed as promised and in a professional and timely manner. I have had other contractors complete work on my home and have always had issues with over-billing, inferior materials being used, workers not showing up, etc. The process from start to finish by Nu Look Home Designs was simple, convenient and completed as promised in a professional and timely manner.
They did a good job, were always on time, and completed the project quickly, however it was a bit pricey.
When the first gentleman made contacted me, the casing around the windows was rotten, he told me they would replace the rotten wood and they placed new casing around the rotten wood, so the rotten wood is still in there.
They were very good and efffiecient. They did a nice job.
They did what they said they would do. The insurance company is not doing what they should.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Nu Look Home Design (VA) as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys