I already took the sales rep over to a neighbor to try to help them get their roof fixed.
I would recommend Nu-Look to anyone looking to have their roof replaced.
There was miscommunication between your various groups.
Did a good job thanks so much
very prompt & efficient both the saleman and the workers who showed up right on time, were respective about their work and finished in an amazingly short time.
It all starts with the employees. Nu Look Home Design has done work on my home before. They do absolutely gorgeous work.
I felt everyone from the sales rep. to the installers we very helpful and made sure I was comfortable and had my questions answered throughout the entire process
The company and their employees were professional and did a great job. We had a slight hiccup and they quickly resolved the problem to our full satisfaction. The job was done expeditiously and they had all the materials ready to go on day 1 (unlike our neighbor, whose renovation work seems to start and stop because not all the materials were available at the start of the job).
There was something I disagreed with them on.
I thought the staff was efficient, kind, and thorough.
New Look Home took care of all the paperwork with the insurance and made the transition stress-free.
Chad was the representative we met with. He was very thorough, and we were pleased with the process.
Nu Look was probably the best home-improvement contractor I've ever dealt with. They participated in the initial evaluation, coordinating with an independent appraiser, effectively lowering the cost somewhat. Their team was awesome, doing an outstanding job of removing and replacing the roof shingles on our home. They were especially careful in protecting shrubbery and trees around the house. The final look of the new roof was perfect.
We chose Nu Look for our windows because they did such a great job when we needed a new roof. They did not disappoint us. We are very pleased!
They were very helpful with getting everything accomplished with the insurance company. They were thorough and double-checked things with the project. They were contentious to make sure we could get out of the house safely without debris falling down.
Overall I think everything went pretty well.
Nu Look originally quoted me for $25k to replace our roof. They had a 50% off labor sale that brought the roof down to $15k. At no point did they tell me they could replace the roof for less if we also bought solar panels - so I went with their competitor who was able to replace the roof AND add solar panels for about the same as Nu Look's original quote. I agree with another person's review - they're very sales-driven rather than customer driven. They only care about meeting quotas.
Very friendly, professional and responsive service. Took care of everything with insurance company. Quick and clean installation.
Very proactive in following up on schedule and timing.
All work was not performed
Overall and from end-to-end, especially with Robert Kitchings, we had a superlative customer experience. Generally customer service across all sectors has, sadly, declined, but our work with NuLook was exceptional.
Not at this time. Time will tell if we seek to actively discourage.
The service is excellent from start to finish.
Overall it was a good experience, however there was a communication issue.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Nu Look Home Design (VA) as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys