[Resubmission]

After the storms and high winds in my area earlier this year, I noticed water on my front porch which was coming from behind the siding. Assuming roof damage, I called a roofing company advertising on a local radio station in Northern Virginia. The company informed me that they worked regularly with insurance companies for storm-related roof damages. However, when I tried to schedule an appointment for them to inspect my roof prior to my contacting my insurance company they informed me that they did not do inspections prior to a claim being filed; I told them I would look elsewhere.

I then called Nu Look Home Design, who agreed to send an inspector to my home the same week. The Nu Look inspector (Kevin) came to my home on time, went upon my roof, and conducted a very detailed roof inspection, complete with photographs of storm-damaged shingles on all major roof surfaces, chalk markings on all the damaged shingles (visible from the ground), and a complete written report with applicable Virginia building code references supporting the need for a completely new roof.

I was very impressed with the Nu Look report and immediately filed a claim with my insurance company, submitting the report as part of my claim. When my insurance company sent out their adjuster, Kevin came to my home as well, and accompanied the adjuster throughout his inspection and discussing each portion of the report with him. My insurance company approved the installation of a completely new roof, which Nu Look installed the following week.

Two days prior to the installation, the Nu Look foreman (Oscar) came to my house and explained the installation process to me. On the day of the actual installation, the Nu Look crew showed up on time and Oscar came with them to ensure the installation got started on time and that all the crew members understood their assigned tasks. The crew was very friendly, efficient, and cleaned up their work area as they went. The installation was completed in the early afternoon the same day and my family and I were totally impressed with the Nu Look work.

I shared my experience with my neighbors and two of them also reached out to Nu Look and had similar results to mine. All-in-all, Nu Look did a great job and I would recommend them to anyone. They are my roofing company of choice from here on out! Richard

I am a repeat customer with Nu Look and happy to say that I was just as pleased with my experience this time as the previous time. Several years ago we had our roof replaced with Nu Look; we were very impressed at that time with their quality work and great customer service. Thus, when I had a tree strike my house several months ago, I contacted them for an estimate for repairs, and hired them to do the work. Everyone I dealt with in this regard (including Robert K, Devon, Catlin, Shawn and Travis D) was very helpful and concerned that I have a good experience. I especially want to single out Robert K, my initial contact who handled insurance and and was infinitely patient in explaining how everything would work, and Travis D, my project manager, who was wonderful to communicate with and was always on top of everything, ensuring that things went smoothly; I was so pleased with the total experience that I subsequently hired Nu Look to replace all my gutters. It was a total pleasure working with Nu Look and I highly recommend this company to whomever wants a quality job done at a reasonable price. You won't be disappointed.

I found them to be very responsive. They followed up well with items and they stood by their commitment to fix things that weren't quite right.

My sales rep, Martin, was excellent and represented Nulook well. The installers did a good job, but there was a lack of communication regarding scheduling (start and end times). It would have been appreciated if I could have been informed in advance so that I could have arranged my schedule accordingly. My main area of disappointment was the project manager. After the initial visit, I did not feel like he was a partner in this project. That said, I probably would recommend Nulook as an option.

Overall, a positive experience

I had a fantastic experience working with the Nu Look siding and door teams. They did an outstanding job. They were professional and skilled workers.

They have excellent customer service and timely service. I am very satisfied with the finished product.

They have been totally responsive when we had any minor issues. The service department technicians that came out were very professional, and we are very pleased.

Nu Look Home Design provides great service. I couldn't be happier.

This company is all it says it is. Their advertising is strong and they came through. We love the patience and respect that was showed us.

I did not want to continue with the deal, but I was told it was too late because I had already signed. I was told that I was going to have to come out of pocket. It was not good customer service.

Everything was exceptional organized and well handled.

You are very expenses so I would have to consider that when making a recommendation.

Throughout each step of the process, I felt the service was great.

Nu Look did my siding. It makes my house look brand new. Excellent job!!

Overall good experience so far! I’ll keep you posted for the rest!

I thought Nu Look Home Design was very professional and fast. The crew was well organized and polite, and I really liked them.

I was very pleased with their customer service.

Nu Look Home Design has finished two projects for us. The first was a full new roof, and the second was new exterior steel doors. We could not have been happier with the quality of materials, workmanship, and professionalism of everyone on the project team. It was a great experience.

I’m glad I decided to go with you guys. For doing my windows doors and siding y’all did a great job I appreciate it. Thanks for your hard work.

I was very satisfied. I found it expensive.

Everything on our roof looks great! Kevin, our salesman, was very efficient and great to work with.

They were very responsive, and it was high quality.

Did a great job!

Yes