From the start of interaction with the salesperson to completion was very painless and professional. It was a good experience.
They were very efficient and thorough, and I was happy with their work.
I am very happy with my new roof and window wrap. I by far have the best looking roof in the neighborhood yet still it was done within our Homeowners association code of design.
Love the siding and front door! Excellent work and craftsmanship. Most importantly, the process from scheduling to installation to final payment was outstanding.
To tell you the truth, I would recommend Nu Look to others, as they were very quick to provide us service and did a great job, however, I'm very sure I could have gotten the job done at a lower price. ( Many in my neighborhood would probably NOT be able to afford Nu Look's price!) I think I should have gotten OTHER estimates before I called Nu Look, so as to make comparisons....I'm not unhappy.....just re-thinking of how I should have conducted the process!!
Excellent team all around Robert Ellen Gustavo
Everything was very professional, and they were very polite from beginning to end.
I am recommended Nu Look home Design to a Friends or Neighbors
i asked several times for a break down of the project and pictures but still have not received anything
We had a GREAT EXPERIENCE with Nu Look Home Design!!!! They were the best price we got out of 3 or 4 companies and they were organized, dependable and on time with everything.
I was satisfied to a high enough degree that I would recommend Nu Look.
Of all the proposals I received, Nu Look had the most comprehensive plan and looked out for my best interests. They use top-quality materials, employ their own crews (not subs) and they were very responsive. They crew showed up on time and completed the job in one day. All trash and debris was cleaned up and hauled away leaving nothing for me to deal with afterwards. Premium service at a fair price.
From the salesman (Andrew Cook) to the installers are processes we’re very professional.
After having my roof checked by a home inspector unaffiliated with a roofing contractor, I received multiple estimates for replacing it. NuLook Home Design provided a sales presentation which, while rather long, explained in detail the various aspect of replacing a roof. NuLook was able to address additional items uncovered by the home inspection including re-routing bathroom exhaust vents. (Notably, they did not charge extra for it.) The office staff were in regular contact leading up to the day the work was done. Upon arrival, the project supervisor introduced himself and the crew. The worker crew completed the roof replacement earlier than scheduled. Afterward, they thoroughly cleaned up and were respectful of both our property and our neighbors' homes. So far, we are completely satisfied with the project; in fact, the experience exceeded our expectations.
The salesperson was fantastic, and customer oriented.
I am very pleased with our roof and gutter instillation and would certainly recommend Nu Look to anyone who is considering similar work on their home. The entire process was easy and the work exceeded my expectations.
Got the referral from a neighbor who used them. She was happy as am I.
Before I began my experience of replacing my roof, I was anticipating all kinds of issues and hurdles during the project. Nu Look Home Design was recommended to me by a home improvement company I have used for years. Nu Look was unbelievable! They helped me handle my insurance claim, they kept me up-to-date on every detail of the job both prior to installation during and after installation. They were with me all the way through the entire project. It was one of the best experiences I have had with home improvement projects. I highly recommend Nu Look without any hesitation.
They were really professsional, organized, and made the process very smooth.
My experience from start to finish was very good. From my consultant Andrew to the project manager Gustavo who keep me informed all along to Patrick working with me to add to my work request after all the work was almost complete.
NLHD tried to schedule installation less than a week after we signed the contract, but I was working with my solar hot water contractor to see if I should try to save that system which delayed the roof installation. Finally, after the solar hot water contractor determined that my 40 year old system was past its useful life, I called NLHD and scheduled the installation for the next clear forecasted day. The crew arrived right on time and got right to work. They laid tarps across the entire front and back of the house to catch any of the old roof that slipped off the roof as it was removed (most made it onto the trash trailer). Before I knew it, the old roof was off and the new roof was on. Thanks to Andrew, the NLHD sales rep, we got exactly the roof we hoped for! And the crew was done before noon! The new roof looks great and I’m confident that it will last many years and provide much better protection for our home. We definitely got a truly premium roof!
I'm very pleased with the look, the suggestions made by the team at Nu Look, and the installation of everything, roof, gutters & skylight. Their follow-up on minor damage was great. They were here when they promised, and were focused on doing the job right. Thank you!
Quality work and good communication.
Professional job all the way! Personable sales people (Andrew and Stan), trustworthy workers who completed work beautifully and on time. Great clean up job! We're grateful for our new roof and look forward to the install of the solar panels.
I have my own reason, but Nu Look Home Design is a little on the higher side. I am also having the solar system installed. Since I have multiple products, I was able to get them down on the price.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Nu Look Home Design (VA) as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys