I would give them 5 stars on everything. They did a good job.
It was very easy and convenient. I liked the sales experience because they came with a mask on and we did it outside, so they were respectful of the pandemic and the safety of my family. The work was great and it was completed in 1 day. The follow-up where the manager came and inspected everything and answered all of my questions was great.
The communication wasn't good. The communication was poor in the beginning. The job did not seem to be complete and I am still having problems.
They did really good work. I'm very pleased.
The service was good but the price was a little high.
Not too happy at this moment
Our estimator Henry was amazing. It was a great experience. Without Henry, I do not think we would have gotten everything covered by our insurance. Henry at Nu Look Home Design is the bomb. The work was a little pricey but great job.
I selected a black shingle color, and I received a black and grey color mix.
Job well done!
At this time I would definitely refer a friend.
This most recent work was the third time Nu Look has completed work on my home in approximately five years. Each time I have been happy with the results.
We were so impressed by the professionalism we have already recommended nulook to our neighbors, family and friends who have scheduled services.
They do excellent work in a timely fashion.
They do great work on roofs and windows. I would recommend them for roofs and windows.
They did an excellent job, I was very satisfied.
I have already recommended them to several neighbors
Was a great experience all around. From my initial meeting with Ms Fingles to the work of the crew. They did an outstanding job and were quick. They were well organized and made sure my yard was free of any debris when they were finished. I will use Nu Look Home Designs for future projects. Chris
Nu Look Home Design is not the least expensive company but they are a very high service company.
NuLook is a highly organized, proficient company. The communication from start to finish was absolutely stellar. We were guided through the process the entire time and were even given insight on interacting with the insurance company.
I would recommend NU Look Home Design buy wouldn't recommend the team that did my roofing. They weren't as professional as I thought.
The sales, installation, and project management were all professional. They were efficient and worked with our schedule. We had to have solar panels removed before we could do the roof, so it was coordination. They were prepared to come in the day after the panels were removed; that was the most efficient way we could do it, and we are very pleased. We have the 50-year shingles, so we are very pleased about that!
They did a great job. They were fast, professional, and courteous.
The process was easy and there was great communication.
They provide great customer service, showed up on time and provided quietly work.
Yes Very Professional, Attentive, walked me through the process.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Nu Look Home Design (MD) as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys