They did a good thorough job. They did what they promised to do, and on time. They were very understanding about moving dates. They were very accommodating.
The sales representative Spencer Cooksey was very friendly and knowledgeable about the products. He answered all of our questions. The presentation he gave was very helpful in our decision. The day of installing the roof and gutter guard went smoothly. The roof and gutter crew did an awesome job in installation and clean up when finished. Our roof and gutters look amazing. We are very satisfied and pleased with Nu Look Home Design. We recommend them.
It looks awesome. They cleaned up their mess. They were really thorough and it turned out really good.
The company did everything they said they would do when they said they would do it.
The process is very quick and I was able to leave the job to them and not look over their shoulder.
Only if the communication improves
I would recommend them to anyone that has to deal with an insurance company bar none.
Great experience from start to finish
They exceeded all my expectations!
There were early on in the process, during the sales pitch, misleading statements that lead to the contract signing.
Nu Look Home Design did a great job.
The job was done when it was done.
Their customer service is terrible.
The sales staff was very professional and caring.
Nu Look Home Design provides good customer service. I was pleased with the installation crew. I was also pleased with the overall courteousness of the employees.
The quality of work and clean up was spotless.
Easy to work with, great workmanship, pleasurable experience.
Nu Look took great care of us every step of the way.
Nu Look Home Design provided good service all the way through. Mr. Robinson should be recognized for his service.
They have done an excellent job
From the onset of my phone call to Nu Look from the customer service salesperson Henry to the telephone person that contacted me down to the project manager, Zack, everyone was phenomenal. They were all attentive and provided great service.
Great communications among project staff, on-site staff and admin staff. Customer questions are encouraged and answered promptly. Project Installation was on-time. Any project adjustments are quickly addressed.
Yes - Great Experience work With Philip (sales) and Zach (service)
The materials are quality. The employees are not. We were promised one thing and paid the higher price tag and could have gotten similar results hiring anyone off the street.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Nu Look Home Design (MD) as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys