I would like to thank Martino Home Improvements for their service! The crew was courteous, professional, and answered all questions. I would highly recommend them.
Yes, without hesitation. Every company is going to have some issues at some point, but we feel confident that we selected the best company for our job. Some of the others we considered didn't return calls, wouldn't leave a written estimate, and a couple of them have us estimates via satellite images and never even looked at our house!
I read one of the previous reviews about Martino : small to listen and big to deliver and I would add attentive to care . I was extremely happy with the work that was done. Not because the end result was perfect but the process to get there was very meticulous and professional. I strongly recommend this company
Highly recommend Martino Home improvements. WillNever hightet anyone else but Martino from now on. Clean, honest and super job
I will definitely use this company again!
I reviewed them on another site, so feel free to copy that one from there, here.
I was impressed from the original quote to the completion of the job. The price was reasonable, the installation was outstanding, and the timing was unbelievable. Thanks for everything. I will be using Martino's on my next project.
I am very satisfied with the company!!
I got a great rate. The job was done nicely. There were not any big issues.
I already recommended you.
We sighed up in July to have both a new roof and siding. As of Dec 19 I am still waiting for snow melt wires to be installed on my roof as per the roof work contract. They were also to remove dry rot from the back of my house and make necessary repairs. In early October I decided I had a problem that Martino was not going to complete this. Despite my many calls to their office, no one ever set up an appointment to take care of this. I finally decided do this repair myself because I lost confidence.in their abilities I am convinced this repair never would have been completed and I still would be stalled out with the new house siding install.
Martino Home Improvements has a knack for telling you all about their Owens Corning inspection, when you may or may not get one. Work was not done correctly the first time. They also promised to use 6 nails a shingle, then proceeded to use four a shingle. Clean up was "subpar". I took about three pounds of nails out of my down spouts.After several headaches and numerous phone calls the job was completed. The issues that I confronted by using Martino's were not what I expected out of a "Owens Corning Platinum Contractor".
Salesman showed up late to nearly every appointment, took 2 weeks to provide a quote, work crew left about 50 cigarette butts on my property and nearly as many nails all over the lawn. Roof looks good after them coming out 3 times, but was a real hassle to work with them. Started job on a Wednesday stating it would be done Thursday, then proceeded to no-show on Thursday leaving my roof exposed and without a tarp prior to expected rain on Friday.
I was very pleased with the quality of work provided by Martino Home Improvements. They aimed to please and any issue we came across during the process they promptly resolved.
I would not recommend them because the job took so long for them to complete.
I was initially impressed with Martino's high BBB rating and that they made available on their site a PDF containing the entire process from estimate to cleaning up the lawn with magnets. No other company provided such a detailed accounting of their processes, and it game me confidence to include them in the selection process. After the initial estimate they came in a little higher than other bidders but were able to explain to my satisfaction why the higher quality materials and ongoing support justified this (other companies used roof felt while Martino's utilized synthetic underlayment in accordance with Owens Corning requirements, etc.). As a part of the installation they also replaced our soffit vents with a ridge vent which should help with ventilation. Martino's also includes bi-yearly checks of the roof to ensure that the shingles are continuing to function effectively. Also, as Owens Corning platinum installers (whose shingles we opted for) they installation is covered by Owens Corning as well, and is transferable to the next owner should we sell. I am very happy with our choice of Martino Home Improvements.
They did a good job. They did what I hired them to do.
GOOD CUSTOMER SERVICE AND A JOB WELL DONE.
Overall it was a good company and I would use them again. I would use them again.
I had no problem with the company. They did everything that I expected.
They did a great job and I would recommend them to any friend.
They handled everything perfectly and professionally.
They did a good job.
They were on time, extremely professional and they did a good job. They went above and beyond my expectations.
I am very happy the way everything turned out. I would definitely recommend them and will use them again for any work in the future that I need.
Martino Home Improvement were available and responsive to our needs. The work was done in a timely fashion and professionally completed.
Martino Home Improvements were very professional. They did a very good job, and so far, I've had no issues.
Areas Of Satisfaction - I needed a roof really bad and we are very happy with the work.
Recognized Excellence - Jeffrey is the person I would like to recognize for his hard work.
Additional Comments - I would recommend this company to all of my friends.
Areas Of Satisfaction - I was satisfied with the crew and salesman.
Recognized Excellence - I would like to recognize the sales person he was very honest. Also the crew they were very friendly and professional. It was good to have them on my site.
They are high quality and great people.
Professional & Organized - Martino Home Improvements was professional.
Communication - The Martino Home Improvements staff did a good job of communicating with me.
Quality Of Materials - I think that the materials Martino Home Improvements provides are pretty good.
Areas For Improvement - Nothing every person was very professional and the job was done in record time as far as I'm concernd
Areas Of Satisfaction - The sales people were very helpful in helping me pick out the right colors and offering there advise ( I asked for his advise) It wsa very helpful. When I came home eferything was cleaned up very nice. You could not tell anyvbody was there
Current Referrals - Sorry not at this time but I would recomend them to anybody that is lokking for home improvments
Recognized Excellence - Yes the sales person Jay Bernhardt he helped us while picking out colors and for the sidding and the roof. I really liked his ideas. Also Shanan Morris she works in the office she was very helpful when calling about my billing questions.
Additional Comments - I would highly recomend this company to anybody looking for any Home Improvments. The staff is well educated and very knowledgeable, Freindly,. The job was done in a timley matter, everything was cleaned up afterwords.
Areas Of Satisfaction - Quality work, very easy to work with.
Recognized Excellence - Our salesman was terrific but I cannot remember his name.
Areas Of Satisfaction - I was most satisfied with the timely manner in which they got the job done.
Areas Of Satisfaction - I was most satisfied with the quality of the work.
Areas Of Satisfaction - I was most satisfied with the second salesman because he was nice, informative, explained things nicely and I do not think that it was his fault that we did not get the gift card.
Recognized Excellence - I would like to recognize the second salesman for his services.
Recognized Excellence - Saverio - excellent attention to details
Areas Of Satisfaction - The installation guys who worked in harsh weather conditions were good. I liked their responsibility.
Areas Of Satisfaction - The windows are really good, and they insulated them all on the insides and there are no gaps. They all fit fairly good. The vinyl siding is pretty good.
Areas Of Satisfaction - They were great. I was most satisfied with the salesperson. He was very knowledgeable. They also got the job done quickly, and did good work at the same time.
Areas Of Satisfaction - THE CREW WAS PROFESSIONAL IN ALL MANNERS.
Areas Of Satisfaction - They were courteous, knowledgeable, easy to work with, professional, well supervised, and focused.
Areas Of Satisfaction - I was very satisfied with their timing. They were right on time when they arrived and were able to complete the work ahead of schedule.
Areas Of Satisfaction - I was most satisfied with the work crew. They were very good at what they did and they did a great job. They were very generous with their labor, the materials, and so forth.
Areas Of Satisfaction - I found the staff to be very helpful and professional. I was very satisfied with the installation and quality of the project in general. Jay was very helpful in getting the project moving along and was available whenever I had any questions or concerns. I would most definitely recommend your company for roofing and have already done so at my place of employment.
Areas Of Satisfaction - They responded to our request for a quote very quickly. The representative was friendly and knowledgeable and diagnosed the problem right away.
Areas Of Satisfaction - I was most satisfied with how they were able to come in the dead of winter to do the roof.
Areas Of Satisfaction - I was most satisfied that they finished within the timeline.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Martino Home Improvements as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys