3 service issues. 1st tub shower didn’t drain. 2nd installer punched a hole through the wall into my hall. He didn’t tell me about it, I had to tell him. 3rd one of the doors doesn’t slide. First they said I’d have to wait until Monday to have someone come out and fix the plumbing. The plumber that did the job was actually able to come out right away and busted the clog. Other two items are more of a problem. Appointment was from 8-10 today. No one showed so I called at 10:20 and they said they couldn’t reach him but sent an email and I’d be getting a call shortly. 5 hours later I called again had to leave a voicemail. I believe the service manager(?) called back and said he just got ahold of the guy and he could come right out. I asked the manager(?) Why I didn’t get a call back and his response was “should I have called and said I have no answers? The simple answer here is yes. Couldn’t fix the door because it is too tall so someone is going to have to come back out and raise the track. He put some spackle in the hole in the wall. Did an absolute terrible job which is going to have to be fixed. I paid $15,000 for this. Terrible service. I have pictures of the wall before and after. Discusted and very disappointed at this point.

Professional installer. Finished product was better than expected.

I was very impressed with Josh in doing the remodel of my tub and walls. It was a tight space to work in. Josh was very professional and courteous. Highly recommend him.

Everything about our purchase was excellent. The only reason a 9 was selected was because the project was expensive. Having said that, We are overall very pleased with the project as a whole.

Really liked the service and fast

The shower is beautiful but can't say the same for the plumbing

The company has a great person to set a time to come and the installers were on time.
The guys that were installing the new walk in tub were very professional and they were very fast and good quality work

I certainly would recommend Mad City Windows and Bath to anyone in need of a bath renovation. We love the product and how beautiful the shower is now.

Crew was very clean,friendly,and worked in a professional manner

They were very respectful and courteous and put plastic down before starting to install are patio door.

Job was finished in record time and looks awesome

Very expensive. Salesman ignored my calls and texts in the weeks before installation. Had to put my foot down on my installation concerns, on the day of installation because the contract did not reflect all that was discussed between us and the salesman. The look of the product was not as the salesman told us it would look like. The installers and plumbers did a good job. My Wife wanted a shower niche, but Mad City does not do those.

Friendly. Clean up area. I

Heard from the company that has our twelve month for the remainder of out contract and they were told our project was complete and it is NOT! Salesperson said he would be here on the day of installation and never showed. We opted for molding on the shower ceiling and it is not going to come about. Ryan was told just to fill it in………! The boys that put the shower stall in were terrific and so were the plumbers!!

Professionally done in a timely manner

Quin and his crew did an excellent job installing the windows and the windows are superior quality.

Quality products and great service.

Hardest parts were finding best rate and waiting for materials. Contract signed, measurements collected mid Oct. We had to reach back for a time-frame after 6 weeks passed without word. Then scheduling the install was challenging, as Mad City requested Dec 23, and then wanted reason for why we said no, and decided to wait for end of Jan. Can't say all went off without a hitch, yet these new windows look better, function better and are price locked for a year from contract. Not bad, Mad City. Not bad.

James and the ABS Crew did a great job. Worked well together - something I always like to see. Checked everything carefully. Windows were well-built.

Dave and Josh were very polite and courteous. Love the work they did and the timely matter .

From the sales pitch to the actual installation, this was an easy process! We're completely satisfied.

James and his ABS crew were great. They worked hard and fast and cleaned everything up. James went through and explained how the windows worked and also checked every one to make sure they were working properly. Was very pleased!

the whole process was very easy and satisfying

We are so happy with the whole process from start to finish! Everyone was professional, kind and always on time.

Walk in Shower was much needed it was a great experience Loved that it was done in one day