You did exactly what you said you would do

I like the windows

Your people did an excellent job. I would recommend them to everyone.

Installers were professional and detail oriented

Mad City did a wonderful job at giving me what I wanted for my shower, and the employees were polite and professional.

Mad City delivered exactly as promised in a reasonable amount of time.

They were fast and efficient
..

Was completely finished in 1 day.

The quality of work was below average standards. The side walls are uneven, the drain is off center, and the idea of what the sales rep said we were getting and what we actually got are 2 different things. They also punched a nail through the shower wall into toilet room. They have since come out to inspect and have acknowledged all the mistakes I've pointed out and said they will fix them, but we've yet to have any follow up to actually schedule the work. They basically have to tear everything out and do it over!

I like this one for me

I love my windows. They worked well with us to for exactly what I was looking for.

The first person who came to our house was amazing. She was honest, helpful, and very knowledgeable. The person who came out to measure was very nice and efficient. The installers were nice however, there are two noticeable cuts in our bathroom floor and gaps in the caulking from installation which were not addressed. Also, the person who went into our crawlspace was loudly proclaiming how shitty all of his jobs have been recently because we are working to remove quite small amounts of water from the crawlspace. This was unprofessional and not needed behavior. When paying as much as we did, I did not expect to also now have to replace our floors and worry about water getting through the caulking eventually.

The whole process was smooth n efficient

Completed windows and patio door in one day. Professional, courteous, and answered all our questions. Clean up excellent. Carlos is a great asset to your team.

The shower head leaks. The wand gets in the way of the hot and cold. The site manager did very little managing of said site.
Parts are loose. Some are not even sealed to wall.

It was a quick installation

They did an amazing job and very professional!

They were very professional and took great care of our home while they were Installing.

Very Professional, Knowledgeable, Honest and Polite

If you shorten your presentation

Extremely customer focused. Made sure we were completely satisfied. Installation crew extremely professional. They were craftsmen rather than installers. Left our kitchen cleaner than when they started.

The workmen were very courteous,they were thorough and actually did more than I expected.

Zachary was professional, communicated job well and was very conscientious about cleanliness. Having the Field Manager check in was appreciated. The install looks great!

We would recommend Mad City to anyone looking to have this type of work done. We are very happy with thd work they accomplished and we love our new walk-in shower.

The entire process was handled with professionalism. Our sale rep, Eli, explained everything and did not try to over sell but took time to make sure we were getting exactly what we wanted. And I loved the pricing sheet so you knew exactly what each item was going to cost. The install was flawless and Zach did an amazing job doing the work cleanly, professionally, answered all our questions. Truly a great all around experience.