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They did a neat and timely job.
Recognized Excellence - The lady on the phone seemed to be very nice and was incredibly responsive.
Areas Of Satisfaction - The neatness of the project and the millage of paint were excellent.
Types of work - Stipple removed from downstairs ceilings
Clean - They did an excellent job of covering everything in plastic, including the walls, but of course there was still a fine white dust over everything, and they suggested we have the air ducts cleaned.
Areas Of Satisfaction - Kenneth Axt came and gave me a quote. He said the job would be done in three days, but with 3 men on the job, they finished in 2!
Recognized Excellence - I would like to recognize Marvin, the painter, for his exceptional service. He was really personable and skilled. He was great!
Areas Of Satisfaction - I would use them again! They found a leak in our chimney and let us know right away. They let us know the plywood behind it was rotten and they replaced it for a fair price. I was very impressed.
The painting crews were very professional.
Recognized Excellence - The outside carpenter was really good. I appreciated the outside estimator. He took his time and was very thorough.
Areas Of Satisfaction - They exceeded my expectations with how professional they are.
Recognized Excellence - Everyone did a wonderful job.
Recognized Excellence - The painting crew that came worked really hard all day and did a good job.
Areas Of Satisfaction - The paint color was great and they did excellent, thorough work
This is the 3rd time that I have contracted with Kenneth Axt Painting; twice at a home in Symrna and once at a home in Marietta. These were larger interior and exterior jobs. Every time, Kenneth Axt Painting delivers! It all starts with an appointment with Kenneth Axt to review the work to be done and to receive the estimate. Kenneth provides excellent insights on how to address the work at the lowest possible cost. The front office staff is great to work with. too. The painters are really good at what they do; excellent attention to detail which produces an excellent product. Simply put, Kenneth Axt Painting is the best!
Recognized Excellence - In addition to Kenneth, Donna and Cheryl were outstanding. Jose and team did a fantastic to work with on the job site.
I refer them to anyone who asks for a recommendation. We have used them for years. Their work ethic is exceptional.
I would highly recommend Jony. He did an excellent job.
Recognized Excellence - I would like to recognize Jony and his paint crew.
Areas Of Satisfaction - They greatly exceeded my expectations with the quality of the painting and the preparation work that they did to protect the houses adjoining as well as my yard and everything.
I have already given his phone number to two of my friends.
Types of work - They also fixed a crack in my ceiling.
Recognized Excellence - I would like to recognize the man that came out for his exceptional service. He has been here before. He is wonderful. He has done painting in our house before and he is great.
Areas For Improvement - The work they did was great.
Areas Of Satisfaction - Kenneth Axt Painting met or exceeded my expectations. They did an overall great job. The ceiling is great and everything that got painted was done very well.
Additional Comments - Kenneth came out and evaluated what I needed to have done. He gave a fair price and his secretary called that afternoon. We got it all lined up within a week. It was great. The men came in, laid plastic down, and went right to work. When they were done, it was all cleaned up and it didn't even look like they had been here. It was great. I trust them very much. They have been in my house before and I trust them.
My wife and I have used Kenneth Axt Painting for two occasions. We have been pleased each time with the results. Both times were for interior needs. We have some upcoming painting needs for additional interior as well as for exterior. We will definitely call Kenneth Axt.
Recognized Excellence - Enjoyed working with Hosea, Johny who did the actual painting jobs.
Areas Of Satisfaction - We feel we working with a professional company and they definitely met our expectations.
Knowledgeable - Contractor understood our needs and met those needs.
Line Of Work - Very pleased with the results of their work.
Recognized Excellence - The carpenters did a really good job and were very innovative in their repairi work.
Areas Of Satisfaction - My home ended up looking very nice and new.
Recognized Excellence - all workers were very good
Areas Of Satisfaction - carpentry and paint job were excellent
Areas For Improvement - The window washing needs to be a lot better.
Recognized Excellence - Matt did a great job with some difficult carpentry issues.
Areas Of Satisfaction - They met expectations with their quality of paint and they were quick.
Recognized Excellence - They all did a great job
Areas Of Satisfaction - Great job all the way around
Additional Comments - Enjoyed working with color expert
Types of work - Painted kitchen island cabinets
Recognized Excellence - I worked with a colorist, Cheryl, employed by Kenneth Axt who helped me select an ideal color for our kitchen island
Areas Of Satisfaction - Our kitchen island has been updated and looks great!
Additional Comments - Everyone I have spoken with at the company has been helpful and profession as well as quite pleasant.
Types of work - They done preventative maintenance, interior and exterior painting.
Problem Resolution - We had them come back out and I gave them a checklist, while they gave me and even longer checklist.
Work Done Right - They came back to touch up as most painters would probable do, but they did the work right the first time.
Recognized Excellence - I felt it was a team approach and they all did a great job.
Areas Of Satisfaction - They exceeded in the area of communication.
Additional Comments - I would hire them again!
Areas Of Satisfaction - Brush paint rather than spray. Started work at 8 am and finished job on time. Found extra sill repair required and told me, explained cost, and completed work. That Is appreciated.
Areas Of Satisfaction - We always receive a quality job and appreciate the level of communication that we have with the office staff should any questions or concerns arise.
Recognized Excellence - I appreciated kenneth's brother who originally came out and did the estimate. Everybody, really. I appreaciate everyone. Great service. The man who came and performed the wood work, the carpenters were professional and quick and everything was fine.Phillip
Areas For Improvement - No, there is nothing short. It was a very fine job. Excellent work.
Additional Comments - No, I'm fine. I would use them again when I need to.
Professional from start to finish. Price was right and they left the house clean.
Types of work - Common areas painted on both the first and second floors. Amazing prep work and two coats completed in two days.
Clean - Very clean.
Safe - Very safe. Our pets were not nervous at all.
Respectful - Very thoughtful and respectful with our furniture. They covered everything, moved stuff, etc.
Communication - From the estimate to the post completion follow up. Was a very important factor to me.
Quality Of Workmanship - Very satisfied with the quality of work. Impressed with how neat and thorough they were.
Expertise - Good site manager, good project manager. Very happy.
Problem Resolution - No problems arose with the project.
Professional & Organized - Very professional and engaging.
Value - Received three estimates and received great value for the money.
Work Done Right - Very first time. No rework was required.
Sales Knowledge - Estimate and recommendations were spot on.
Recognized Excellence - Kenneth Axt put us at ease with the initial introduction and estimate process. I cannot remember the crew members names but they were great.
Areas Of Satisfaction - Speed of project and neatness of the painting.
Knowledgeable - Very helpful and respectful.
Additional Comments - Very satisfied with the project from start to finish. Good value, good price. Professional crew.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Kenneth Axt Painting as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys