The work that Guardian did was simply fantastic.
Ruben did an excellent job on our roof.
Only real issue was with the level of communication. The agreement stated we "may" hear from the project supervisor for a pre-job conference, but this did not happen. It would have been helpful. Also, we were called the day before the job was scheduled to start and asked if it was OK if they started that day instead. That was fine, but the truck with materials arrived less than 10 minutes after the call. Clearly a decision had been made to move forward prior to talking to us.When the job was finished, we received no information on how final payment was to be made. I had to call to enquire about that. Then they called us three days later expressing concern they hadn't yet received payment - astonishing!The crew was awesome. The were very courteous and professional and kept us apprised of what was going on. They also cleaned after themselves at the end of each day. The work appeared to be of high quality.Definitely satisfied overall, but for as expensive as this project was, I would have expected a much higher level of professionalism from the project and office staff.
Love my new Owenings Corning - Brownwood color Roof!!! Ron Bracali came out for the thorough Free estimate performing a video survey of my roof. I did my homework beforehand so I had lots of question. He gave me a sheet of happy customers and I called everyone asking them about their experiences. It took a couple weeks and they replaced the roof. Ventilation problems prompted me to get a new roof. Worries about my and my Cat’s health.
I'll leave feedback when job is done. Metal chimney cap installed. Gutter domes installed.
I would recommend to my neighbors, but I'd make sure they were aware of concerns to be addressed before choosing the provider.
Professional managers, crew and support supervisors -- digilent, detail, focused, and quality oriented. Perform at a level that all service contractors should strive for. This is my fourth project with Guardian over many years. Also, did an exceptional job at keeping me informed of all deadlines, scheduling changes, and other items.
They are easy to work with, and they answered all of my questions quick and concise. They took time to educate me about my choice in roofing.
The roofer who came to my house was very respectful and knowledgable. I asked to come on the roof with him and he was very kind and explained everything he was doing and showed me why it needed to be done. In my case I had some water damage and the some parts of the roof needed to be replaced. I waited a couple weeks to write the review to let some heavy rains fall on it, and so far I have had no issues since Guardian Roofing came out.
I was pleased with everything they did, from the people in the office to the guy that sold me the roofing, and the crew. Everyone did an excellent job. They were all helpful.
They are very professional and they were on time. However, there was touch-up paint that needed to be done and I had to call a couple of times to get someone to finish the touch-ups. Once the touch-ups were done, it was perfect.
Estimater was the best thing about company
The existing condition review before selecting Guardian included and engineering calculation of venting capacity. Venting was found to be deficient. The improvements needed were quoted and installed.
We have used Guardian in the past for roof cleaning and repairs and always had a positive experience. They were able to accommodate our schedule by doing the roof work to a week earlier and they completed the job in the timeframe that we expected.
They have good quality and a good brand!
I've been dealing with Guardian Roofing for over a decade. They're a wonderful company.
They did a good job and stayed at it til it was done. My only complaint is that they were going to show me after pictures, but never did. In fact, I would like to have before and after pictures.
Guardian provided me with outstanding and professional service. I was impressed how well the roofers cleaned up behind themselves each day when they were done.
I was extremely impressed by Guardian sending a senior roofer to inspect the completed work to ensure that the work was finished correctly. I highly recommend their service!
Guardian representatives were both informed and courteous. The salesman who came out to inspect my house was particularly knowledgable. The use of ipad photos that showed problems areas is a persuasive tool- both before and after photos. It adds a layer of confidence to the decision making. Yes.I would use Guardian again.
While Guardian was the highest quotation I received, the quality of the assessment, details shared, walk though offered, and the work (and clean-up!) done was second to none. Worth the extra investment for such an integral part of a home's expense and maintenance.
The crew that installed the roof was not Guardian Roofing employees. It was a third-party crew that was not professional at all. They blocked off the only route into our house, spit toothpaste onto our driveway, and used our camping gear without asking permission.On top of that, the crew finished around noon on Saturday; and Guardian left their trailer and outhouse completely blocking our driveway until Monday.
Overall strong professionalism, timely completion and follow-up.
Very well engineering roofing system, high quality sheeting, shingles, edge treatments, and venting. Great installation team, got the job done quickly and cleaned up very well when done. New roof looks great and is engineered and installed to last for many years.
I would highly recommend Guardian Operations.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Guardian Operations as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys