We have had our roof cleaned and treated for moss many times over the years, but never this thoroughly and with such attention.
They were pretty professional with how they did things. The crew and salespeople were awesome in the sense that they gave us a lot of options. Because of COVID and all of those things changing, they worked hard to make sure I got what I needed.
My installation was complicated because I had solar panels on my roof, so they had to coordinate with the company to remove them.
Guardian usually gives only a timeframe, but they can't give a specific date for starting. Still, if I had missed that time, I would have had to wait until January for the solar company to come back to install the panels back on my roof. That means those 40 or 50 panels would have sat in my yard, and it would have been messy.
Guardian coordinated nicely with my solar company. They came in on time and finished their work on time, so the solar company could come back and install my solar panels back on my roof. They worked on that weekend to accomplish the job by Monday because the solar company was scheduled to be here on a Tuesday. Usually, they are not under that kind of pressure. Guardian took care of it by sending two crews and working over the weekend. They completed everything nicely, so then the solar panel company came and did what they did.
With great hesitation!!!!
Edwin was very professional and worked hard all day to complete the job!
They did a great job cleaning up, super polite and got a ton of moss off our roof, They covered my berry plants, the car, all the shrubs in front.
The technicians arrived at 5PM, 90 minutes after the end of the scheduled arrival window, with no notice. They did not identify themselves or the company on arrival, just said "I'll be on the roof" when I answered the door. That said, they did a good job with the debris removal, gutter cleaning and grounds cleanup.
Guardian went above and beyond to assess our roof damage and evaluate repair options. In the end, we needed a brand new roof and they helped us work with our insurance company through the claim. Without their guidance, the insurance company would have disregarded our claim.
They were very professional. Stephanie was great. I would like a report for what work needs to be done on the roof.
Work done nicely, price on high side, a couple small problems
The work was done ahead of schedule and the fellow who actually did the work was incredibly efficient- both in cleaning the roof and in applying the coating- he seemed to pretty much work without much of a break and was very pleasant to chat with ever so briefly at the conclusion of the cleaning and after applying the coating - if he is an example of a guardian employee pretty hard to see how you could go wrong using them for your roofing work
They did a great job of cleanup.
The original estimate was under $20,000 and once they go their foot in the door, there were 3 different change orders. One of them was completely inexcusable in that I chose a new color for the roof and they did not include the garage. Their estimate was not comparable to the other estimates because they did not include the garage. They said it would be an extra $3800 and it was going to take an extra week because they have to order the materials.
Both of my experiences with Guardian have been professional, thorough, and personable. The detailed care of roof, gutters and surrounding yard was much appreciated. I woud not hesitate for a moment to recommend the staff to friends and family ( and HAVE, actually:).
I think it would depend on the service a friend/family is looking for.
Because of difficulty scheduling.
They did a good job. Would have been completed faster if more than two people were assigned to my job
The work was never finished. I was never contacted in advance as stated in my paperwork.
Did a great job. Would hire them again
Guardian Roofing was punctual, clear in communication, and they did a good job.
The technician who washed my roof did the job so thoroughly. He washed off all the surfaces where the dirt and moss fell. He took pictures of all the places before and after so I could see the roof and fireplaces. Job well done!
Efficient service. A very clear description of repairs. Very satisfied with outcome and service.
They were very efficient. They got the job done very promptly, and they cleaned up well.
It was good, solid, quality work!
The most professional, experienced, roofing crew/team and company installed
my new roof. I'm very happy with the end results.
They did a good job, an amazing job. I would highly recommend them to anybody.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Guardian Roofing as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys