grip top did what they said they would do
arthur was great to deal with very professional,they got the job done in one day
Joe and the crew at Grip Top Restoration are excellent!! I needed a new roof in order to install solar panels before the 30% tax credit ran out the following week. Joe explained all of the options and uses nothing but high-quality products. His team was extremely efficient and organized. In a few days we had a brand new roof, and all traces that they were there were completely gone. Extremely high marks for quality, efficiency, and cleanliness. Totally satisfied!! Highly recommended!!
The sales were great and professional. It was a quality job.
Areas Of Satisfaction - While they made a mistake with the color the first time, they came back out and repainted my fence. Once the error was identified, they contacted me immediately and said they would make it right and repaint it. I paid nothing until everything was done and they were sure I was happy.
I felt that the staff was thoughtful and made an effort to research and consider my best options for my problem. They took the time to figure out the best solutions.
Problem Resolution - I would like to give them a 5 if I could.
Areas Of Satisfaction - Grip Top Restoration took time to research my situation. They left on Monday and got back to us on Friday with a solution. It was the best resolution.
No business with this many "moving parts" can be perfect 100% of the time, but Griptop came close. Personal, professional, accountable are the adjectives here. Sure, their crew (and the weather) were not as perfect as Joe and Amy, but this is roofing, people! Difficult, messy, and time-consuming. I challenge you to find a better company!
We were very satisfied.
Grip Top Restoration was professional and made the process for me very easy. I am a landlord of 10 houses and stay very busy with another full time job as well. They really made it easy for me, did all the leg work, came to my office of employment to sign paperwork and exchange money. I will use them again and recommend them to others.
Areas Of Satisfaction - I was most impressed with how easy the entire process was. My GripTop representative was there for me every step of the way, even during communication with insurance and financial agencies involved. This was so helpful having that support being new owning a home.
Recognized Excellence - Steve is awesome! He felt more like a family member that was helping me out with some big decisions. He went above and beyond his call of duty on multiple occasions throughout this process. If he weren’t already married, I would dance at his wedding!
Fast service due to full crew to do the job. Clean and a nice looking roof
Joe gave a great presentation and spent many hours helping us along with choices, prices and handling the insurance claim. He was patient and attentive. Although their were some frustrating issues with the roofing crew, these can be mitigated by clear communication from GripTop as to what the customer expects and what level of professionalism the roofing crew should demonstrate. I also requested gutters and the contractors that did this work were excellent and professional. I would recommend GripTop to anyone needing their services.
They were very good, on time and even here before daylight trying to figure out what needed to be done and how. At the sight of daylight, they were on the roof working and bringing it up to code and did everything very fast. Joseph was great.
Joe and his crew did EVERYTHING they promised and more. They arrived when they said they would, left the premises fully cleaned and finished as they promised, when they promised, and were professional in every sense of the word!
Grip Top Restoration did a beautiful job on my home. They followed thru on all promises made. I'm usually very skeptical, but Grip Top earned my trust.
Joe was very helpful and great to work with.
I recommend them to all the people that live around me. One of neighbors has leak and I told her use them.
Joe was very knowledgeable and made us feel very confident and safe with going with Grip Top. We truly feel they are a great company and really are passionate about their work and their customers. We had no doubts using Grip Top and felt we were in good hands. Joe even walked our roof and inspected our attic for leaks or any roof issues before we even decided To go with them. This was very helpful as he took videos of what he found so we could see ourselves. We did not feel like "just a sale or another customer" and ultimately that was the reason we went with them and are very glad we did. Great job, Grip Top and thanks again for your professionalism!
Very pleased with the professionalism and very happy with the work.
I recommend Grip Top Restoration for your roofing needs. They replaced our roof in a timely, cost effective manner. We did have some issues with the installation crew. They worked too fast during the install to try and beat the rain. This caused some minor damage to our gutters and fascia. The leadership team at Grip Top responded swiftly, making the necessary repairs and communicating timelines every step of the way. This is a family-owned business that is very charismatic about their customers and quality of work.
Areas Of Satisfaction - We appreciate the tenacity of our sales rep to earn our business. We also appreciate the responsiveness of the company as a whole to address issues.
Recognized Excellence - We would like to recognize Arthur Rutherford for his tenacity in wanting to earn our business. We would like to recognize Joe and Amy for their continuous communication and quick resolve to the issues.
I had a problem with the television disk. It took a week to get it back. If I had known I would have scheduled them to come in earlier. My wife is unhappy.
Very good experience and quick work.
I was very impressed with Arthur and grip top they did a great job and I really appreciate their work.
Areas Of Satisfaction - The installation crew was terrific. Our sales person was very conscientious in over seeing the crews’ work.
My entire subdivision was hit by the hailstorm of March 1st. Everyone needed new roofs. I chose Grip Top to do my roof. I have the best looking roof in my neighborhood and I would recommend Grip Top over and over. They were prompt, professional and delivered on exactly what they promised. The price was right, the product is amazing and if I ever need a new roof again Grip Top will be on speed dial. You will love Grip Top Restoration. Call Them!
Areas For Improvement - They were perfect!
Recognized Excellence - SAM!!!!!! My kids love him.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Grip Top Restoration as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys