The windows look great! The installers were very professional and thorough.

We did not get the shower that was originally contracted. The color sample was much lighter than what was installed, but decided we could deal with the color. There was supposed to be a wrapped bench seat, but the day before the install my father in law and husband were told that it couldn't be done because it couldn't be built over the base. The father in law and husband agreed to a fold up teak/teague seat with savings of $500.00, I, the Mrs. of the house, was never asked (yet my name was also on the contract), but we were never told anything about the floating seats (and yes that could have been installed because the website pictures show otherwise) but we were never offered other options. We tried contacting the sales rep, because he told us to call at anytime, and he never returned our calls. They refused to change the seat style, because the fold up teak/teague seat was already ordered. Mad City had 6 weeks to offer us other options to meet the contract and my liking. Mad City also stated that they could not return the teak/teague seat because it was ready to install. I clearly refused the teak/teague seat. Instead we ended up with 2 small corner shelves, which does not make up for the cost of the bench seat. Not to mention the shower doors were installed backwards (not the installers fault). Shower door opened into bathroom door. We all feel as though it was a bait and switch maneuver. Charge for the nicer looking shower, but give a cheaper version. Also, if you don't offer the floating seats, maybe you shouldn't display them on your website.(Which by the way, only one fold up teak/teague seat appeared in the photos. I wonder why!!! Is it because people find it unappealing and cheap looking.) Another thing, you may want to teach your field rep how to measure doors, because you don't measure any door from the outside of the frame, you measure the clearance. He also claimed that you are not associated with Luxury Bath, but it is stated on top of the contract and you share the same website photos.

Excellent service!

I had my windows put in on Monday. Today is Friday. Two windows won't lock and a screen has a 1 inch tear

Everyone was on time and very friendly.

Friendly and efficient. Very good at what they do. Perfect job.

Fast freindly.

Quality of the product, service, installation, and knowledgeable contractors.

The entire team was efficient, courteous, and skilled with door and window replacement issues.

Disappointed in the attitude of the workers.

We converted from a bath tub to a walk in shower. We had Adam and Mary as our installers. Wonderful couple to work with. They were very professional through the hole process. I would recommend getting them, if you can for your next project. Thank you to the both of you for making us feel very comfortable during the process.

Very happy with the look when finished. They asked my input in bar placements and shelves. Looks sharp!

Quality and appearance. Looks great.

I felt that your install Crew were completely knowledgeable of what they were doing perfsional and personable. I enjoyed talking with them. As for Scott the area supervisor I personally think he should learn some manner's asked him to move his car his response was I am only going to be here for a minute my response is to tell him to move this time

Love my new shower should’ve done this years ago

on time

They called in advance to let us know the time they were going to be there and gave us their names so we knew who to expect. They were on time and very nice. They were pleasant and professional while they were working and checked with us on placements of the shelves and foot rest to make sure they were at the height we wanted. They checked with us on the details to make sure it was all correct.

The product looks great and I am happy with how the project turned out.

Overall satisfactory product and performance. Only unsatisfactory item I could say is pricing. But can say it is more than likely worth it will the warranty and product.

The workmanship was excellent!

Fast, great communication, transparency throughout the process.

They do not get building permits like they claim they do unless you contact them

On time. Very friendly, knowledgeable, thorough. Cleaned up mess.

Personnel were easy to talk to and thorough

Appointment taker Lindsey was rude and pushy. Not just to me but my wife as well. She needs some customer service training