Quality of construction was very good. Only minor issues with the design not being exactly what I had specified (but it was pretty close). Biggest issue was that it took 6 months to complete. 3 months of that time were spent waiting for a city permit, so that was not FRED's fault.

We would use them again.

Great experience with consultant. Quality work completed. Higher cost than other estimates received, but that seemed a trade-off for knowledge and reputation.

The people working at FRED are good at their jobs, but most days there was only one person on the job when two were really needed. This caused the work to go slowly and over schedule. There was an issue with the project manager because the first manager quit a few weeks before the renovations were to start, which caused a 6 week delay in the renovation start time. Some information was lost during the transfer of the project to a new manager which resulted in some work being done that was not what I wanted and it couldn't be fixed.

We have used Fred 7 times now. It's so easy to get skilled contractors to do our jobs.

The team at Fred Improvement has helped me with several projects - all done superbly!!!

Everything was perfect. The work was timely, on budget and lean. Our manager Joe Rocco and our on site supervisor Ivan were positive, caring and excellent communicators.

They did great work, kept the area clean, finished ahead of time and gave great advice.

Fred contractors are not only extremely competent, but also respectful of our home, our time and our neighbors. They take stress and drama out of our home improvement project. They do things right the first time so we can get on with our life. We feel very fortunate to work with them.

See below for persons.
Also Project completed on time, well done, easy to remedy any concerns, listened to and worked
with us.

I was skeptical of working with Fred originally because of the price tag. However, the Fred team is worth it! They treated my house as if it was their own, fixing and communicating with us any and all issues (including issues that prior contractors to our home would have seen and chose not to fix). Our team was very communicative and attended to our needs, most of the time, anticipating them before we asked. We are so pleased with the end result--it is nicer than a five star hotel!

Their contractors are consistently reliable and skilled in performing the work.

FRED was wonderful to work with. They were prompt and responsive to questions before and during the project. The work was completed on time and looks great! It was, by far, the easiest and best experience we have had with a contractor.

My husband and I were very impressed with FRED Home Improvement... from the initial inquiry to the completion of the project, each interaction was handled with the utmost professionalism. They understood the value of time, respected ours, and consistently showed up when they said they would. Their commitment to quality and attention to every detail is another reason why we will be repeat customers.

The company was expensive, BUT they did do a very good job. I was completely satisfied.

Everyone I dealt with was very courteous and professional. Mr. Khiel came out and knew exactly what was needed to complete the job - the very next morning I had a comprehensive detailed estimate. The carpenters who did the work had all the necessary tools and material on day one and worked together very efficiently. When the job was completed, they thoroughly cleaned the job site and secured the area for the next vendor.

FRED Home Improvenent is a first class design/construction company. Our project consultant, Joe Rocco, was always available. He gave us options, listened to our concerns and stopped by several times to check on the project. Terry, our skilled carpenter was exceptional. Our powder room looks beautiful and we’re very satisfied with FRED, and won’t hesitate to use them, again. Also, the powder room renovations, was completed on time.

Our project was completed in a stress free and short two days. We have learned to just ´letting Fred do it’ simplifies our home improvements. Thank you Fred (Steve and Jose)

I am ambivalent and believe it would depend on type of improvement to be made

The work that FRED Home Improvement does is utterly professional. They are kind and thoughtful people. I could not be more pleased to work with them.

They completed my project in a timely fashion and did not make it bigger or more expensive than it needed to be.

Overall very good

Everyone who worked on our project did a great job. We are happy with the results. However, our little project took more than 6 months. We were estimated as a seven work-days project but it wasn't up front pointed out that those days could be very far apart with occasionally little contact. It felt like FRED was short on project managers (who might be overloaded) and
skilled people, and long on bigger projects, so, again it wasn't the fault of the people who worked on our project. Upper management needed to "under-promise and over-deliver" by making sure we knew that the project would take longer than normal because of (fill in the reasons).

This is our 6th FRED/CASE project and we will use them again

The Fred to was thorough and organized. We could not be any happier with the professionalism of the guys that performed all the work!