Important COVID-19 Updates
Hello Carp’s Clients,
In an effort to keep Carp’s Exteriors Clients informed, we wanted to share the following updates:
Carp’s Exteriors is doing everything we can to slow the spread of COVID-19. Our priority is keeping our clients, employees and communities safe. It seems every day the local current events of the COVID-19 virus are changing. In an effort to stay up to date, Carp’s are closely examining information from the CDC, the State of Nebraska, City of Omaha and all governmental authorities. In an effort to act on what we believe is currently the best information possible, we are making adaptations to assist our business in operating within the everchanging environment.
At the moment we believe it’s in our associates and client’s best interests that we remain open with some changes to how are currently conducting our business.
In an effort to adapt, we have:
1. Asked any staff and partnered subcontracting groups experiencing illness or symptoms to stay home and/or seek medical care.
2. We are instituting a no-handshake policy currently, to help limit potential spread.
3. We have instituted enhanced cleaning protocols at our facilities, including wiping down surfaces with appropriate cleaning products multiple times per day.
To our customers, we ask that:
1. If any of our customers have an appointment scheduled or have flu-like symptoms, have recently been exposed to the COVID-19, or would prefer not to be present at our visit, we are offering alternative onsite options. If appointments are still needed, we are offering computer estimates and design options via computer and/or smart phone devices.
2. If face-to-face meetings are still requested, we are going to keep a safe 6-foot distance to honor the social distancing policy that is currently being implemented and followed by our government authorities.
3. If there is a reason that a customer would like to come to our facility, we ask that only one customer enter at a time.
4. Please understand that service may be a little slower during this time, but know that we are doing all in our power to continue service while keeping everyone as safe as possible.
We appreciate your patience and understanding during this challenging and ever-changing time. If an appointment needs to be canceled or postponed, we will do our best to reschedule in a timely manner. Ultimately our goal is to ensure the health of our clients, staff and subcontractor groups so that we may continue to provide exceptional support in the Metro Omaha and Council Bluffs area.
We appreciate your understanding!
Carps has been nothing short of amazing when it came to the design of our home. They have given our home an amazing face lift. I love pulling into my driveway and seeing my beautiful home. Carps was very prompt and they have also responded to any questions/issues that I have had during the process! I will definitely recommend them to anyone wanting to update their home!
We had an amazing experience from start to finish! You can tell that the crew takes pride in their work and we received numerous compliments from neighbors throughout the construction process. I can’t imagine working with any other company! I would highly recommend Carp’s to anyone!
They were professional and courteous. The crew was efficient and knew what they were doing. They got the job done in a timely manner, and went above my expectations.
Very impressed with the the product, crew, and how quick the install went. They kept the job site very clean at all times. Highly recommend!
I have already gotten compliments about how good my house looks now and I have been happy to tell them about Carp's.
I have had a lot of neighbors come by to see how everything went. They always compliment on how well it turned out!
We enjoyed our experience with Carps Complete Exteriors. Everyone on the project was professional and knowledgeable! We really appreciated Chad’s attention to details from the estimate to the execution of the project! We definitely would recommend them!
Carp's Complete Exteriors was a pleasure to work with, and we are very pleased with the finished product.
Had a great experience with Carps! The completed siding project is a beautiful makeover for our home! Neighbors are jealous. Quality work, quality crew, quality company. Highly recommend.
I love my new siding and i'm glad I picked such a nice color. I'm glad I went with Hardie Siding.
We had Carp's Complete Exteriors perform various projects for us, while all contractors will say they have the best crews, all of Carp's Crews that we worked are top of line (skilled tradesmen & conscientious) who work to make the home owner satisfied.
The team of professionals from Chad Carpenter to the installation team, touch up team, and cleaning crew were beyond my expectations for any contracted home service. They were quick, detail oriented, handled our concerns seriously, respectfully and efficiently. I highly recommend this team.
From start to finish, Carps Complete Exteriors was timely with their actions and professional throughout the project.
Carps did an outstanding job on my siding! They followed up with any detail items I thought needed attention and fixed them with no questions asked. Their crew did amazing work with a ton of attention to detail. Thanks
We had dry rot and woodpecker damage on our existing siding. We hired Carp's to reside our entire home with James Hardie siding and install new fascia and gutters. It looks nice and we are looking forward to a low-maintenance home!
When I first started talking to Carp's about the exterior of my house, I could not have imagined how beautiful it would become. The outcome is way better than I thought it would be.
Quality: Workmanship/Materials/Crew - I would rate the workmanship a five if I could.
Lead Source - I heard about Carp's Complete Exteriors on the radio.
Areas Of Satisfaction - I was most satsifed with the artistry of the work. It is beautiful and gorgeous. My house looks so different. It looks much better.
Recognized Excellence - Louis the foreman should be recognized for his exceptional service. He made sure he talked with me every day to keep me informed. Jessie did good work. They were both really helpful.
Additional Comments - Chad Carpenter can pick up his sign in my yard anytime. I think everyone around has it memorized now.
Areas Of Satisfaction - It came out wonderful. They go the extra mile.
Recognized Excellence - Chad was great and answered all questions. The installation crew was good and any questions I asked they would answer and would reassure me it was going to turn our great.
Additional Comments - I am glad I did it, and I get compliments every day.
Very satisfying experience from start to finish and beyond.
chad was very experienced and knowledgeable person in the needs and paper trail for insurance purposes.
Areas For Improvement - none
Recognized Excellence - Chad and Kory
Additional Comments - I have over 40 years in the construction industry and am very satisfied with Carps
They have an excellent sales staff and outstanding craftsmanship.
Great to work with. Everyone that I dealt with did an exceptional job.The finished job looks excellent.
Chad gave a solid sales pitch, then followed through with everything he promised. He was much more picky than we were on the walk through - which was greatly appreciated and provided a lot of confidence in the work quality.
Very impressed with this company, my home looks fantastic. The installers of my siding are very professional and efficient.
After window installer's found rotting framework around my existing MBR window, I asked Carp's for a bid on re-siding the front of my house, with the open ended provision that once the old siding was off, I would need additional insulation and framework repairs to be made. Carp's not only worked with me, the owner came out and met with my window installer so everyone was 'on the same page' as far who would do what for a window installation. Carp's kept me "in the loop" as far as scheduling, and their crew was very professional, polite and conscientious. Hence, when I have the rest of my house sided, Carp's is definitely coming back!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Carp's Complete Exteriors as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys