Important COVID-19 Updates
Hello Carp’s Clients,
In an effort to keep Carp’s Exteriors Clients informed, we wanted to share the following updates:
Carp’s Exteriors is doing everything we can to slow the spread of COVID-19. Our priority is keeping our clients, employees and communities safe. It seems every day the local current events of the COVID-19 virus are changing. In an effort to stay up to date, Carp’s are closely examining information from the CDC, the State of Nebraska, City of Omaha and all governmental authorities. In an effort to act on what we believe is currently the best information possible, we are making adaptations to assist our business in operating within the everchanging environment.
At the moment we believe it’s in our associates and client’s best interests that we remain open with some changes to how are currently conducting our business.
In an effort to adapt, we have:
1. Asked any staff and partnered subcontracting groups experiencing illness or symptoms to stay home and/or seek medical care.
2. We are instituting a no-handshake policy currently, to help limit potential spread.
3. We have instituted enhanced cleaning protocols at our facilities, including wiping down surfaces with appropriate cleaning products multiple times per day.
To our customers, we ask that:
1. If any of our customers have an appointment scheduled or have flu-like symptoms, have recently been exposed to the COVID-19, or would prefer not to be present at our visit, we are offering alternative onsite options. If appointments are still needed, we are offering computer estimates and design options via computer and/or smart phone devices.
2. If face-to-face meetings are still requested, we are going to keep a safe 6-foot distance to honor the social distancing policy that is currently being implemented and followed by our government authorities.
3. If there is a reason that a customer would like to come to our facility, we ask that only one customer enter at a time.
4. Please understand that service may be a little slower during this time, but know that we are doing all in our power to continue service while keeping everyone as safe as possible.
We appreciate your patience and understanding during this challenging and ever-changing time. If an appointment needs to be canceled or postponed, we will do our best to reschedule in a timely manner. Ultimately our goal is to ensure the health of our clients, staff and subcontractor groups so that we may continue to provide exceptional support in the Metro Omaha and Council Bluffs area.
We appreciate your understanding!
Sincerely,
Kory Zuckweiler
Office Manager
Will recommend to everyone. Great Service! Fast Install!
Carp’s moved mountains to get our project done before our daughter’s graduation party and they delivered beautifully. I appreciated the dedicated crews who are excellent at their craft, their desire to make everything perfect, and sticking to a tight timeline. They took my vision, enhanced it, and now we have an absolutely gorgeous home.
I would recommend them to a friend.
Cost-wise, Carp's Complete Exteriors was very expensive.
Despite some weather issues that caused minor delay, Carp's install was swift and complete. The house looks great.
Overall we are satisfied with the work and felt the crew was the shining star with our experience- we could tell they were very knowledgeable and professional. We did have one issue during our project related to windows but Chad was quick to help resolve in a way that satisfied us. Our biggest issue is related to communication before and after the main portion of our project (we are still waiting on somethings for final completion). During the few weeks we had people on site communication was great but prior to the start we did get an email that our project was about to start and we’d be hearing from someone about material and dumpster drop off then a few days later our materials showed up in our driveway without notice and I had a very difficult time getting my car out of the garage so I could park it in the street out of the way. Not a great way to start a project. Since the bulk of our work has been completed ( almost 2 months) we still haven’t heard from anyone about getting our outside lights reinstalled - I was told you all would take care of it, yet I still have a light sitting in my driveway, on my deck, and in my yard. Our garage door flashings were installed with the wrong color and I understand the right color wasn’t in stock and was told it had been ordered and once it is an easy fix, but again 2 months later no update. I was called about 3 weeks ago about our window finally being in and they had someone out that day to measure - since then no updates. Also there is a new customer portal that I was excited to use hoping it would make the experience smoother. I tried to use it in the beginning but it became very obvious that the team was not going to use it which was disappointing.
I am very satisfied with the job. I have no complaints. Carp's Complete Exteriors did a great job.
I have already recommended them.
They were great, and did a great, job from start to finish.
If you expect work to be done immediately be prepared to be disappointed. They are very busy. When I called with a roof leak they came the next day and parched it. I had to wait three months before the roof was replaced and other work done. Granted it was terribly hot and I’m sure theWhen I called with a roof leak they came the next day and fixed it. They came three months later to replace the roof and do some other repairs I had requested. They are busy so I wasn’t surprised
Our only regret is that we waited so long to begin the project.
I would recommend them to a rich friend. I got three bids for this job. They were the highest. The other two kept leaving stuff out that I know needed to be done.
The work is good (though incomplete at this point) and the house looks great. The project manager and office staff are terrible at communicating though. I feel like I was constantly having to chase down answers to my questions. I know that they aren't busy but it felt like I was constantly having to push the work forward. The project manager never kept promised dates and never actually responded to messages.
They were creative and enthusiastic about the design. The pride in their work was evident watching them complete the project.
Carp's Complete Exteriors did an outstanding job! We are very pleased with the workmanship, professionalism and results related to our home residing project. Huge thanks to the company owner, project manager, Junior and the entire team for a job well done!
Carp's is world class at following up on your questions and concerns, and they stand behind their work. During a project, there's a fair amount of behind the scenes detail work (coordination) going on. It's no accident that a dumpster arrives only a day in advance of their crew, and it's gone quickly thereafter. Then, while the crew is on site, everybody's working hard, ... no goofing off. And you have the cell phone number of your own project manager. Questions about what's happening? He's on it, or he's already got an explanation for you.
Very pleased with the product and the job completion
I definitely recommend Carp’s Complete Exteriors. You can trust that your project will be done professionally and the results will be amazing.
Very satisfied with the outcome of the project. Would gladly recommend to others.
We are totally and completely satisfied with the final product. Our house almost looks better than new.
Carps has been nothing short of amazing when it came to the design of our home. They have given our home an amazing face lift. I love pulling into my driveway and seeing my beautiful home. Carps was very prompt and they have also responded to any questions/issues that I have had during the process! I will definitely recommend them to anyone wanting to update their home!
We had an amazing experience from start to finish! You can tell that the crew takes pride in their work and we received numerous compliments from neighbors throughout the construction process. I can’t imagine working with any other company! I would highly recommend Carp’s to anyone!
They were professional and courteous. The crew was efficient and knew what they were doing. They got the job done in a timely manner, and went above my expectations.
Very impressed with the the product, crew, and how quick the install went. They kept the job site very clean at all times. Highly recommend!
I have already gotten compliments about how good my house looks now and I have been happy to tell them about Carp's.