Quality installation of the shower and bath tub

I love my new shower. From the sales person to the wonderful installers and the supervisor were so friendly and answered every question. Taking a shower now is so relaxing and no worries about falling....I love my new shower.

The men were on time, very friendly, and knowledgeable. They were eager to answer any questions that I asked. They utilized the best route to take through my home without disturbing anything. When something needed to be moved they asked first. They were genuinely kind and polite.

Great crew, made sure everything was right

Any problem found will be resolved

Everything was handled in a quick, professional, friendly manner. Not only Ami likely to recommend Statewide, I have already recommended them to two people.

Have already recommended to a friend.

I have used this company on several projects in the past five years and found it to be a top-rated company. They do what is contracted promptly and professionally.

Keep et the job site clean at all times

Overall professialism

I am giving Statewide a 10 only because representatives of the company have told me it's necessary in order for the installers to get their bonus. It seems like a very transparent effort to leverage a high rating in this category by holding their employee's payment hostage since the questions related to installation were previously given a 10. Hopefully management was bluffing because it would be very sad if I care more about their employees than they do, particularly when the employees did excellent work as was clearly indicated on our previous survey response. The remaining questions will be answered "NA" as they were satisfactorily addressed in the response to the previous survey.

The crew was professional and did a great job. This is the second time we used Statewide for a bathroom.

The gentleman that brought the hose that I wanted went out of his way to find one. The job was completed. Now waiting for the glass door to be put in. I asked for an expedited placement of the door!!!!

Very organized and experienced

Better up front engineering and design review with samples and options.

Installation was absolutely flawless. Omador and Jorge (I believe it is spelled correctly) were great. They went about there job professionally which resulted in an absolutely finished job. We couldn’t be happier. Two fine gentlemen.

Great team, quick install and we’re super quick to come out and make adjustments

WE are happy overall with the new shower installation, however there were a couple of items that needed to be addressed, and we had to follow up to have them address, but once they were addressed, we are very happy with our new shower now.

The whole process was very professional and very high quality installation. Very happy with the results.

Met all work in a timely manner as promised.

From initial contact to installation and inspection every step went smoothly and professionally.

The new bathroom shower is beautiful. Work done was exceptional. Would do it again.

The build was great, but the communication between builder, foreman, and customer was rough. Everybody was friendly and took care of their duties, but when something went wrong, it was tough to communicate between all parties.

Everyone really listened to meet our needs! Professional, thorough, detail oriented and respectful, Statewide was beyond our expectations. Checking 2 other bids with high profile
Companies, we checked customer satisfaction with them and were skeptical. We are so thankful we went with Statewide!

I went with Statewide because I thought it was a reputable company that I wouldn't need to be concerned about fraud or price gouging. I was wrong. After watching the installation and remodeling process I know there is no way my shower cost $25,000. I will never recommend anyone use Statewide Remodeling.
While initially looking at the shower, Shawn had a small handheld device that he said showed moisture. He held it to several sections of my shower which read 20-30% moisture. He held it to his hand and it showed 100%. This was another sign of scamming I should have keyed in on.
I thought my walls would be like the sample I was shown. It was not. My shower wall material is less than 1" thick. The sample I was shown and held in my hands was a heavy 2"-3" material like marble or stone.
Flooring:
During his sales presentation, I asked Shawn about changing the flooring. He said Statewide only offers a limited and higher quality set of samples. He showed me the laminate samples. None of which I liked. He said he would meet me at Home Depot to pick out a different material. Later, when I called him about meeting me at Home Depot he said Statewide didn't do flooring, other than their few samples. He said I would need to have this work done through Home Depot staff. He didn't see the need in meeting me to help choose my flooring materials. The man who came to do the measurements said he didn’t know why Shawn said they didn’t do flooring because they do install flooring.
Shower door:
Sales - Shawn asked me about a straight or curved tension rod for the shower curtain.
Me - I asked about installing a shower door. He stated that doors could be added later by Home Depot or someone else. At this point the price was so high he didn’t want to add to it by adding a glass door. I didn’t disagree. I went with a curved tension rod.
Contractor – came to take additional measurements. He suggested I go with a straight rod otherwise water would come out from the shower to the floor. I changed to a straight rod.
Shower door 2nd request: I asked Marissa about the possibility of getting a shower door installed during the remodel. She said she would check and get back with me.
She said yes the installers could bring standard sliding doors.
I asked about the price. She had to get back with me on a price.
It was $1900. for sliding doors in a frame. Sizing was not discussed. She said I would need to pay at the time of installation because I was on an installment plan. If I wanted custom doors I would need to have another contract which meant another visit from Shawn or other Sales staff.
I told her I would go through Home Depot.
She said the installer would have the doors with him if I changed my mind.
Day of installation Joe asked if I wanted the doors. I said no, the Statewide doors were too expensive. He said he didn’t blame me.
Backerboard:
Sales - The waterproof backerboard used by Statewide is a proprietary material to create a waterproof boundary between the solid surface, Kohler Luxstone, and the studs behind the shower.
Installation - The backboard used was not a proprietary material.
Wall studs:
Sales - Shawn stated that the yellowing and brown on my grout was mold due to the 20-30% moisture between the wall and tile. He said when I cleaned the grout with bleach it was like “giving the mold a haircut.” He said the price included replacing the rotted studs behind the walls. I asked if a percentage would be returned if there was no wood rot to be replaced. He laughed and said no but I wouldn’t be charged more if there was extensive wood rot.
Installation – Leo, the installer, and Joe, the contractor came out on the morning of the installation. They both stated that the browning/yellow on the tile grout was not mold but aging grout. Once the shower area was down to the studs, I asked if the studs were rotted and needed to be replaced. They both said the studs behind the shower looked great, better than most. No remediation is needed.
I have no price break down of materials. When I asked Marissa, my handler, about a detailed invoice, she said that I had "bulk" pricing that would not show a breakdown of materials. Statewide is a fraudulent company that allows salespeople like Shawn Steiner to price gouge the consumer.
I'm reporting Statewide Remodeling - Austin - to the BBB and have consulted an attorney. Shawn was smooth but I should have asked him to leave when he asked me to guess how much the remodel would cost, then laughed at me when I said $10,000.