They did a great job for us, after our garage fire. Highly recomment
They did a great job, and we had great conversations.
Satisfied with the quality of work however communication was horrible. Had workers at my home a total of about 8 days but it took 9 weeks to complete the job. Promised several time lines that came and went with no contact, contractors would no show on scheduled days or come late. No pricing updates and now 3 months later still have not seen a final bill? Definitely satisfied with clean up portion but would recommend hiring your own people to do the rebuilding portion.
It was fairly easy to get a hold of someone. It was a little difficult to track the number of different people who were apart of the process of mitigation and repairs. Everyone I came in contact with was friendly. 2 stars are given due to very poor communication about billing/invoicing between Alpine and my insurance company. Every estimate/invoice I got had a different amount "owed" at the bottom. Now I've found myself in the middle between Alpine and the insurance company to reconcile differences between the two in estimates/invoices before I pay any money. Work was completed three months ago and this still isn't resolved despite my best efforts.
All the employees sent to my home, to mitigate the water damage in my kitchen and then repair and refinish my wood floor, demonstrated a high level of courteousness and professionalism. The resulting finished floor turned out absolutely beautiful and looked even better than when we bought our new home. I would recommend Alpine Cleaning & Restoration to anyone.
Alpine and their direct staff are very friendly and great to work with. The contractors hired by Alpine to complete the repairs on my home were not professionals. The workmanship on the exterior stucco is VERY LOW QUALITY and will have to be re finished by a professional. The leftover stucco materials were dumped on my front lawn and the wet stucco that was dropped on the ground from the application was poorly cleaned up with our personal home broom that a worker found hanging in the garage next to the home entrance.
While the employees were courteous, the process took more than a month longer than the original conservative projection. I had to repeatedly call about the quality of work provided by subcontractors. The project manager did not appear to keep any notes or photos of my project, and had to reach out to me, the homeowner, on measurements and very basic details of the project on several occasions.
We were really impressed with the attention to the little details that Alpine Cleaning gave to our home. It felt like it had been professionally staged given the care that they took of it.
we were very pleased with the cleaning. they were very courteous. would have them again.
We have used Alpine for multiple home repairs and they have never failed to satisfy us. Excellent contractors, excellent workmanship. Very professional and keep kept us informed every step of the way.
Worst experience with contractor ever. Did not adhere to schedule and work done extremely poorly. We are currently soliciting bids to have the abatement done properly since unit is not rentable. Smell of smoke is still quite strong and pictures of the duct work show zero evidence of cleaning also purported sealing of fire damage in attic area so poorly done you can see and smell the charring.Allstate will push you to use these people don't do it.
Top notch company, they were thorough, professional, and most importantly, on time. Very good people who care about their work. Customer service was amazing. I would go with them in a second!!
You folks are outstanding! After what the people who took my house apart did, your folks came in and made me feel it would all be ok again, and they did just that. They were wonderful people and did excellent work. Thank you so very much for making my disaster much less stressful. All those people who worked on my place should definitely get raises.
This is the first time I have ever had my roof ripped off. I think they did it all very well. They helped me so much. They went beyond to help me. Hans really helped me out. He was really awesome.
I was satisfied with their fast response to my problem.
I was most satisfied with the subcontractors they were very polite helpful and i enjoyed working with all of them. The work was superior to.
I would recommend them to anyone who needed work done.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Alpine Cleaning & Restoration Spec. - N. Salt Lake as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys