They were dependable, reliable, and professional
They're expensive; difficult to order from; and difficult to work with on getting the install scheduled and the debris picked up. I felt like I had to follow up on every step.
Professional company from beginning to end. Great job.
The windows are beautiful. It was decided that the person doing the initial assessment would leave the frame in and just move the new windows into the existing frame, but once the trim came off it was clear that the frames were not suitable and could not be used, so there should have been a better estimate of the work that needed to be done. There is no casement on the front windows, and I wasn't sure why that was.
The lack of communication around schedule changes and even product changes were horrible. I had to frequently beg the sales person to reply to me. Ultimately, the install wound up coming more than a month after we were promised and three months after we purchased.
Definitely would recommend Windowrama. Great product, knowledgeable staff, great installation team.
We had issues with the window. The man said he would contact the installer to check out the issue. We've had no response and no one has come to our house. They have our money and are neglecting us. I feel if we hadn't paid yet, they would've been here quicker.
Excellent quality and service. Easy to work with and personable.
They did a good job.
They will not respond to calls that I have placed to them.
The sales representative and installers were great to work with. Can't say the same about the factory as four windows were delivered with the wrong height/length dimension - about 8 inches too high. Fortunately, the installers were able to make a field adjustment. It is something that just shouldn't have happened in the first place.
I had a very good experience with WindowRama.
WindowRama did a great job.
They were terrific from start to finish. From the initial salesman to the person that measured, to the installer. They were all good.
The quality of their work was terrible.
They were a bit pricey.
Quality service and installation and a good product.
The people I dealt with were very pleasant and efficient.
WindowRama is excellent.
The people were very pleasant!
Very happy with contractors
Good Service, knowledgeable about the process, good follow up. Price was right.
i wouldn't give a glowing recommendation. i would tell people you can get better value for the money elsewhere.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of WindowRama as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys