It has been a wonderful process and I have loved working with everyone at Willow Branch.
Sales Knowledge - Amy has been very helpful and she always provided great customer service. She was able to answer all of my questions or get back to me with an answer. It has been a pleasure working with her and she made me feel comfortable and I always felt like she truly cares about me.
Walk Throughs - It was wonderful working with Alexis and Ericka. They both went over and beyond to answer questions or any concerns I had without making it feel unimportant. They were both very honest and treated me like family and I truly felt they wanted the best for me.
Area Of Satisfaction - I was really pleased with the customer service - everyone was great to work with and made the experience exciting. Everyone was knowledgeable and if they didn’t know the answer immediately they were all quick to get one for me within a few hours which was appreciated!
Favorite Thing About Home - I love the kitchen and the openness. It is a great place to entertain. And as much as it’s not a stand alone home, there still is plenty of room which is great!
Recognize Excellence - I really have loved working with everyone, but Dave Lindy has been incredibly helpful! Whenever I had questions or problems with workmanship arose he was quick to fix them or find someone to if he couldn’t. Alexis and Ericka have also been AMAZING! Throughout the entire process they walked with me through it, as though they were buying this home themselves, and even in the midst of a crazy closing they were the first to make sure I was taken care of & felt cared for.
Likely To Recommend - We have already recommended Willow Branch, which has resulted in an additional home sale for the builder ( a friend is now building in College Grove).
Customer Suggestion - When we have a question or identify a potential problem we would like a faster turnaround on the answer/resolution, if possible.
Area Of Satisfaction - I was most satisfied with the workmanship.
Favorite Thing About Home - My favorite thing is my covered deck with the fireplace.
Recognize Excellence - Jesse and Lydia are both fantastic.
We had an exceptional experience with Willow Branch.
Favorite Thing About Home - My favorite thing is the ease of travel to the home and also the back deck.
Recognize Excellence - I would like to recognize Lydia.
Additional Comments - We appreciate Lydia's candor.
Favorite Thing About Home - Plenty of storage
Selections Coordinator - A strong 5 for Kristen.
Customer Suggestion - This is my first time ever having a home built, and they've been very helpful. I didn't know the process of building a home, so they've been helpful with my ignorance.
Walk Throughs - They were very thorough, explained everything, and answered questions.
Recognize Excellence - I would recognize Amy Tarter and the builder Sean for their exceptional service.
Additional Comments - The experience so far has been great! There have been no issues and they have kept me updated!
Additional Comments - Amy and Kristin were both amazing and such a joy to work with! They have been patient and attentive to us. This is the first time my husband and I have built a house together and it has been amazing thanks to their help!
Additional Comments - Wonderful experience so far! We looked at many other communities who dismissed how serious we were about committing to a new build, ASAP.. but Willow Branch has been ahead of every question we had and reassured us that we are making the best decision for our future! Thank you!
It was a very long process. Everybody was on a different page, making it difficult for a first time home buyer.
Selections Coordinator - Mattie was awesome,helpful and communicated through out the entire process.
Area Of Satisfaction - The final product turned out great, and the house is great.
Recognize Excellence - Amy did great and was super helpful. Alexis was organized. Dave was super helpful and still is.
Area Of Satisfaction - Alexis is the best employee that I have dealt with at Willow Branch. She tells the truth and knows what she is talking about. When she says she will call you back, she always does and I never felt like she was not truthful. I could trust what Alexis said and had complete confidence in her.
Recognize Excellence - Alexis Adair and TJ Mooney were absolutely great to work with.
It has been very easy to work with Lydia. She is quick and responsive.
Builder Improvement - I don't think he fell short at all.
Sales Improvement - Lydia was always knowledgeable and available. She was a good communicator.
Area Of Satisfaction - Everyone seems to know their job and everyone has been quick to respond and helpful.
Favorite Thing About Home - I love my kitchen and how much light comes in.
Value - I agree. I think the value will continue to rise as the development is completed. The space that close to Tim's Ford is limited, so I think we will build equity easily.
Recognize Excellence - I would like to recognize Paul. He made sure that our refrigerator was serviced before we moved in, and he replaced the lights in our living room since we didn't have a ladder to do it ourselves. He was considerate.
Additional Comments - I just used the Nature Trail over the Thanksgiving weekend. It was so great that we didn't have to even drive somewhere to have a somewhat challenging hike.
Sales Attentiveness - Kristen has been a delight to work with and gone extra miles for me!
Selections Coordinator - Kristin Hendricks was my selections person and did a great job! She was also very patient.
Professional & Organized - The people I’ve worked so far with have been on top of my needs and questions.
Recognize Excellence - Kristen, Kristin and TJ have been great to work with.
Problem Resolution - We have not had any problems.
Recognize Excellence - Kristen Dawson has been really great with making sure all my requests were met. Another Kristen at the design center was very helpful and impartial when advising my design decisions.
I am impressed with the customer service, construction and nice neighborhood.
Additional Comments - Personnel are helpful, well-informed and easy to work with ~ it's a pleasure to be purchasing a home through Willow Branch.
Area Of Satisfaction - The customer service is excellent, they listened to me, eager to solve problems that came up.
Recognize Excellence - I would like to recognize Dave, Julie, Amy, Sean, Erica.
Recognize Excellence - Kristen Dawson is always so friendly and answers all of our questions! She has made this process very easy!
Area Of Satisfaction - Shawn and Alexis were easy to communicate with.
Recognize Excellence - Shawn and Alexis
Additional Comments - It has been a pleasant experience. So far, we've enjoyed it and they've been really good to work with. We're looking forward to having a good, open relationship throughout the completion of the project.
Additional Comments - Everyone we have worked with has been amazing.
Favorite Thing About Home - Love the flow downstairs with the living room, kitchen, and dinning room.
Recognize Excellence - We are so thankful for everyone at willow branch, everyone has been great and so wonderful to work with! Couldn’t have done it without Alexis, Byron, TJ or Mattie
Walk Throughs - Alexis was wonderful during this whole process! We couldn’t have done it without her. She was very patient with us and answered all of our questions. She noticed things we have not noticed till later.
Problem Resolution - Alexis, TJ, Byron, Mattie, Paul and everyone else at Willow Branch were very responsive to all of our concerns.
Area Of Satisfaction - Everyone there was so helpful. Very thorough, great communication and timely.
Favorite Thing About Home - The lot :)
Recognize Excellence - Alexis, Byron, TJ and Paul
Concern For Needs - Amy is wonderful and is super quick to respond to any questions or concerns.
Selections Coordinator - Kristin was wonderful to work with and was knowledgeable about their selections.
Selections Coordinator - Yes, they really took time to understand our personal style and made great recommendations based on what was available to choose from.
They were an amazing builder. They were very knowledgeable, detailed, and prompt.
Area Of Satisfaction - We were satisfied with the walk through and the final inspection.
Recognize Excellence - Alexis was extremely helpful and knowledgeable.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Willow Branch Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys