Additional Comments - Everyone we have worked with has been amazing.
Walk Throughs - Alexis was wonderful during this whole process! We couldn’t have done it without her. She was very patient with us and answered all of our questions. She noticed things we have not noticed till later.
Problem Resolution - Alexis, TJ, Byron, Mattie, Paul and everyone else at Willow Branch were very responsive to all of our concerns.
Area Of Satisfaction - Everyone there was so helpful. Very thorough, great communication and timely.
Favorite Thing About Home - The lot :)
Recognize Excellence - Alexis, Byron, TJ and Paul
Concern For Needs - Amy is wonderful and is super quick to respond to any questions or concerns.
Selections Coordinator - Kristin was wonderful to work with and was knowledgeable about their selections.
Selections Coordinator - Yes, they really took time to understand our personal style and made great recommendations based on what was available to choose from.
They were an amazing builder. They were very knowledgeable, detailed, and prompt.
Area Of Satisfaction - We were satisfied with the walk through and the final inspection.
Recognize Excellence - Alexis was extremely helpful and knowledgeable.
Concern For Needs - Yes she was great here and advocated for us and/or helped find a solution where possible.
Design - Considering the volume of homes you're building do a good job of actually considering change requests in floor plan... esp if it benefits future builds.
Sales Knowledge - Amy is great!
If someone is wanting a new home in Thompsons Station and wants to be in Canterbury then i would say yes. If outside of Thompsons Station or different neighborhood, i wouldn't.
I had a great experience with willow branch. I appreciate the constant communication. Due to weather my townhome took 3 extra months to complete but thankfully I had other accommodations planned.
Sales Attentiveness - I’m very pleased with Amy’s involvement in our building process. She sends us biweekly updates to inform us on the progress. She is very helpful and I appreciate her attentiveness.
Sales Knowledge - Amy was fantastic! Easy to work with and very helpful. She is knowledge and quick to respond to inquiries.
Walk Throughs - Alexis is the BEST! She answered all of my crazy questions and is so helpful even after closing. Extremely knowledgeable and professional.
Problem Resolution - Dave is on site often so I have been addressing some things with him since he is around (sorry, Dave!). I have a major ant problem right now but he has been helpful.
Recognize Excellence - Alexis, Dave and Amy have been absolutely fantastic and so easy to work with!
Additional Comments - Lydia went above and beyond to help us pick the right home for our family. She stayed late on more than one occasion to accommodate us and really made us feel valued and appreciated as a customer!
Additional Comments - Lydia did an excellent job representing your company.
We are excited to build the perfect home for our family. The floor plan will suite our needs really well. But we haven’t had the best experience with feeling like we are important as the buyers.
Avoid at all costs, cannot be trusted
Customer Suggestion - Keep doing what your doing! :)
Additional Comments - Everything has been thorough and easy. Great experience!
Quality house build and great customer service
Sales Knowledge - Always there to answer questions, communication was great, knowledge was a little lacking at times. Very nice
Communication - Everyone got back to be really expediently and I couldn't be more pleased
Clean & Safe - Checked on the house several times through the process, always great. Final product was super clean
Walk Throughs - Home orientation was thorough and helpful
Quality of Materials - Again, quality build
Quality of Workmanship - Very impressed with final product, great care and review in the build
Problem Resolution - Never had an issue that wasn't paid great attention to and fixed to my satisfaction
Area Of Satisfaction - The staff and the product. Top notch
Recognize Excellence - Everyone was great - Lydia through the sales process, Paul on the final build out, Jesse on site, and Alexis on email
This is my third home with them.
Additional Comments - Thanks for always being flexible as well as working with the buyers and their lifestyle.
They were very nice. Amy Carter took time to help with the house.
Understand Building Process - They were very good about explaining everything.
Additional Comments - Every person I have dealt with treated me with kindness and respect. I'm excited, and they have helped me with everything start to finish.
Sales Knowledge - Laura Kirby was absolutely fabulous throughout the entire process. I have dealt with many real estate companies in my lifetime, and she was excellent. I would use her again over and over.
Walk Throughs - He did an excellent job. I was very impressed with that.
Area Of Satisfaction - I was most impressed with the final walk-through and orientation. He showed me where everything was. It was not my first build, but the others were not in a community where it is controlled by one builder. I had issues initially. They missed the main support beam, and it was not under a support wall. We got to full windows and a floor before that was ever caught. They worked well to fix it and it was seen by an engineer, etc. They took care of getting it corrected.
Somethings with the quality of the hone weren’t up to our expectations after viewing the model
Walk Throughs - Alexis was great
Walk Throughs - Alexis was great explaining everything.
Area Of Satisfaction - Everything was able to get done in a reasonable amount of time.
Recognize Excellence - Alexis was great. She went above and beyond my expectations.
Additional Comments - I have had a wonderful experience. Kristen and Mattie have been really great at helping me and working out the details.
Keeping me updated on progress weekly ~ customer-oriented from sales to design and construction !
Additional Comments - Personnel are helpful, well-informed and easy to work with ~ it's a pleasure to be purchasing a home through Willow Branch.
Selections Coordinator - Mattie was awesome,helpful and communicated through out the entire process.
Builds a beautiful home; company still lacks the communication aspect that we were hoping for.
Walk Throughs - Love her! :)
Quality of Materials - I believe this house (thus far) was built with sturdier materials than our prior two homes. The toilet was broken within the first two weeks due to an install error, but I have to keep in mind that this is not a custom home.
Area Of Satisfaction - The design meeting with Mattie and the walk through with Alexis because they are professional & know what they are talking about. They also find answers quickly if they don't immediately know the answer when asked.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Willow Branch Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys