Recognize Excellence - Alexis Adair and Brad Trmpleton!!!! I have high praise for everyone I have met in the Willow Branch organization!
Area Of Satisfaction - The personnel and the quality of my new home.
Recognize Excellence - Alexis Adair- I truly am happy with everyone. Great company!
Poor communication, left out tile work purposefully, very displeased with wooden deck. Seems like trying to save money was a priority rather than quality.
Favorite Thing About Home - My favorite thing is the quality of my new home.
I would not like to leave a public comment.
Recognize Excellence - Alexis, TJ, and Amy's good and the design center lady is good.
Trust - Have heard from friends about the build quality and appreciate the contact we have already received. Hardest part to date has been trying to schedule the time with Guardian (weather and schedules not helping make this easy)
Area Of Satisfaction - I am most satisfied with the overall communication that we had with Willow Branch. We had a bi-weekly call, and any questions I had were addressed clearly, and if not, they were answered by the next call. Andrew, who was our guy on-site, was extremely attentive to any questions we had about our house. He is still helping to make sure things are taken care of.
Additional Comments - Overall, the experience we've had is good. They have communicated with us well throughout the process, letting us know when construction began and keeping us informed, especially at the end, when we had a close date. We met Ericka there for the mechanical walk-through and for the last few weeks she has kept us informed about everything that is going on. As a whole, they have brought the right people in to make the process go smoothly and comfortably.
Additional Comments - Everything has been thorough and easy. Great experience!
I feel Willow Branch lacks care during aspects of home construction. This lack of care results in more issues that have to be dealt with later. However, this is likely a common trend with current home builders and likely would have similar strengths and weaknesses with most builders.
Problem Resolution - We have not had any problems.
Recognize Excellence - Kristen Dawson has been really great with making sure all my requests were met. Another Kristen at the design center was very helpful and impartial when advising my design decisions.
It took a very long time to build. Obviously because of the conditions associated with COVID. There are always issues that come up when building. For the builder and the customer. Your staff is what made it work for us. They took care of our questions and concerns thru out. And when we pushed for an end date they did what it took to get the job done. We will always appreciate that. We would recommend Willow Branch.
Overall experience, I am pleased with, especially with James Dean. He's always so helpful.
Sales Knowledge - Kristen was very attentive and helpful. I appreciate her professionalism.
Walk Throughs - Ericka is AMAZING. Willow Branch Homes is quite lucky to haver her.
Area Of Satisfaction - Probably the attention and patience everyone on the team had with me. My first "new-build" so I didn't really know what types of questions to ask etc. I didn't have a lot of questions throughout the process because I didn't really know what questions to ask. Everyone took the time to explain process to me and how things would proceed. They were all great.
Recognize Excellence - Ericka Carini. She's wonderful. Very helpful and attentive.
I do not have a comment to add.
Some of the quality of the finished trim, flooring, etc. was subpar, but the team was super responsive to make it all right, which we appreciated
Recognize Excellence - Our designer Julie McConlogue was the absolute best. She was beyond helpful and was extremely quick in responding to phone calls, emails and texts. Our preconstruction and mechanical walk thru were excellent. All the problems I found, Brad also found before our mechanical walk thru
Additional Comments - Can't wait to move in.
All builds have delays and issues that come up, but we felt Brad, Alexis and the WB team did their best and we’re honest with us along the way.
Recognize Excellence - Brad has done an excellent job for being so young and Alexis and Erika were very helpful.
Selections Coordinator - A strong 5 for Kristen.
Customer Suggestion - This is my first time ever having a home built, and they've been very helpful. I didn't know the process of building a home, so they've been helpful with my ignorance.
I had two items on my final walkthrough that I was told were not “technically” the responsibility of the guys that did the construction. They refused to add it to the list of things to complete and I was assured the issues would be taken care of. (This was with drainage and my driveway.) I am still being told months later it is being worked on but it is not resolved and every time I call about it I’m told they will have to look into it and get back to me. No response ever comes unless I call again. I have to chase people about this, no one ever updates me unprompted.
If issues with build quality before closing are addressed before the warranty period begins.
Recognize Excellence - Kristen Dawson has been fantastic to work with. Alexis Adair has also been great and easy to work with.
Recognize Excellence - Ericka- Great customer service. Cares about the quality of the home being built and individual customer satisfaction. Caylan: Passionate about his work. Continuously followed up with home owners to see if progress was made on complaints.
Recognize Excellence - Amy has been great communicating and explaining any necessary changes. We appreciate her communication.
Recognize Excellence - Brad, Alexis and Kristen have been great! They have quickly answered our questions and resolved any issues that we have had.
Additional Comments - We appreciate everyone's hard work during these challenging times with all the supply chain issues and worker shortages etc.
Recognize Excellence - Alexis is great! Tasia is awesome!!
Recognize Excellence - Julie in the design department is great.
Recognize Excellence - Every person on the team has been fantastic to work with. Everyone is knowledgeable, understanding and most importantly polite. We are grateful to work with such a strong team.
Sales Improvement - Amy was absolutely wonderful and one of the main reasons why we initially considered building with Willow Branch. She is warm, welcoming, knowledgeable and thorough. We appreciated the bi-weekly calls with her and Brad through out the building process.
Design - We would have liked to have seen some of the options in pictures. It’s hard to visualize from a small sample. But Kristen did her best to help us understand the options.
Communication - We know the team is very busy! Some responses have been delayed and some answers to our questions are unknown and we are still waiting for clarity. (Mainly because our floor plan is new and has not been built before)
Recognize Excellence - Kristen and Brad have been a delight to work with in the home building process! We enjoy our bi-weekly check ins and are excited about our new home. We trust WB and know that this team is taking great care of our family!
Sales Improvement - Kristen was excellent to work with.
Title Company - Stewart Title was great and things went very smoothly at closing.
Recognize Excellence - Erika was excellent during the walkthrough. Eye for detail.
Selections Coordinator - The selection process is extensive and bound to miss something during the process. We had a great experience but missed a couple of things that we thought about after our meeting.
Sales Knowledge - Great team very responsive and supportive to us throughout our process.
Walk Throughs - Bothe are Extremely knowledgeable and responsive. Ericka killed the walk through she has an amazing eye and her attention to detail is impeccable
Area Of Satisfaction - Home quality is what I’m most pleased with. The end product is great and we are very pleased.
Favorite Thing About Home - My favorites about my home are the location and upgrades that I chose.
Recognize Excellence - Kristen Dawson, Kristin Hendricks, Sean Hilton, and Dave Lindy were all excellent and did an awesome job!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Willow Branch Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys