Builds a beautiful home; company still lacks the communication aspect that we were hoping for.

Walk Throughs

Alexis was absolutely OUTSTANDING!!!!

Problem Resolution

Alexis and David have been great!

Area For Improvement

If there is anything it would be more familiar with the HOA details and responsibilities

Area Of Satisfaction

Did I mention Alexis earlier?! The whole walk through process was outstanding! This is the 10th home we have purchased and this was by far the best we have experienced! Add David to this as well...he has been extremely courteous and patient when questions have been posed.

Recognize Excellence

Alexis and David! Thank you both!

Selections Coordinator

Mattie and Kristen are amazing! Mattie knew that the riverside doors were a big deal to us and made sure that they were available when we did our selections appointment. Kristen went above and beyond to bring the vision of what Katy wanted to life.

Easier Than Expected

Jeffrey really made this deal happen. The design team has been incredible to work with.

Walk Throughs

Alexis is fantastic and very knowledgeable!

Floor Plan

Yes, we love the floor plan

Very pleased with the response after the purchase to requests.

Area Of Satisfaction

It was an overall good experience.

Recognize Excellence

Alexis did a great job. She was very informative and easy to work with. The construction manager Byron was very good and easy to work with.

Additional Comments

I am enjoying my new home.

I was good with everything, even the problems we were having with the house, until one of the construction vans used our driveway when we weren't home to turn around and hit my truck. I never drive my truck because I have a car provided to me through my work. I called customer service about this and they did what they could. There was the "Did you see it?" factor. Obviously we didn't see it happen because we were at work, and no one saw anything on their cameras. I know you're wondering how we know it was one of the construction van? Well maybe because they parked in the same place the next day with a big CEMENT GREY COLORED mark on the right rear corner of the van. The paint was concentrated in areas on the van where it was obvious that it had hit my truck. Even the scrapes on my truck lined up to where the van's bumper would be. How do you become a victim of a hit and run in your own driveway? I have no idea, but Willow Branch's crew sure figured that out. Oh yeah and there were dirt tracks coming from the new construction area onto my driveway that's another finger pointing at the construction crew. I'm sure some random person was not coming through all the construction going on down my road that day. On that day supposedly this crew wasn't working in the area of my home, but SUPPOSEDLY the crews aren't working after 6pm or before 7am too which we all know is a lie. Anyways, this was pretty much my breaking point with Willow Branch. Alexis and Brad have done the best they could to make things better, but they're hands are pretty tied. I've got tons of pictures showing both vehicles and the damage so if you'd like you could see for yourself. Let's see other issues... I've talked to numerous people who have had issues with their homes. I'm assuming Willow Branch uses the cheapest raw materials to build finished products for which they charge a premium price. We had hardie board come off the side of our home. How does that even happen? Our deck behind the house has split wood where they just threw the thing together causing the wood to split. You could say it was due to the weather, but I'm experienced enough to know it's because they threw the thing together as quick as possible. Oh and the crew that installed our closet racks? Yeah, they are absolutely terrible. Half of the racks fell out of the wall before my wife had finished hanging our clothes up. Alexis had the installers come to fix the issue, but we are just waiting for them to fall out again. You can look up at the ceiling and see the outline of the beams because whoever painted the ceiling did it as quick as could. He definitely was not striving for quality. Also, before closing we requested the color of our front door be changed from the "coral" color. Whoever painted it did a terrible job because you can see the "coral" color through parts of the iron ore grey they used to repaint it. Again, these are things you can't see during the initial walk through and tape sessions. Which is kind of a joke anyways because you don't see half the things that need to be fixed until you live in the house for awhile and realize "Wow, this is bad." Oh yeah, it took me 3 months to get the lot properly surveyed. The old guy that is in charge of Brad basically told me to kick rocks and go hire a surveyor because there wasn't a pin in the far rear corner. Pretty sure there are so legal caveats that surround that whole deal so someone should deal with him. Brad on the other hand tried to do the right thing and he actually had a surveyor come out to do our lot for us. He also provided us with more sod. I know we are in the new construction area of the development, but within three days of staying here I had a nail in my tire. Now I go out and check the road for nails to keep others from having this type of issue. What's sad though is that I pick up multiple nails almost every day. To be honest Alexis and Brad are the only reasons I haven't spoken up sooner. I'm definitely gonna have to hire an inspector to inspect this home before my warranty period is up. I've tried to keep quite, but the truck was the straw that broke the camel's back for me.

Area Of Satisfaction

I was most satisfied with Alexis. She has been very good at helping.

Recognize Excellence

I would like to recognize Alexis for her exceptional service.

Additional Comments

They were pretty helpful since I was in an Academy for a while and they knew my situation.

Clean & Safe

Overall seemed clean and safe, however, it was stressful to drive by and witness the unsafe practices used when working at heights. i.e. no fall protection or hard hats.

Walk Throughs

Alexis is a true gem! She wanted our home to be as perfect for us as we did!

Quality of Workmanship

Overall the home is lovely. There are some flaws in our countertops (both master bath and kitchen), though not really noticeable unless you run your hand across it. The island slab has matching scrapes on both sides as if it was laid against something and damaged. Maybe something to relay to those transporting and installing. Also, the stain on our staircase is good, not great. Some places are very light as if it needed better coated.

Area For Improvement

None.

Area Of Satisfaction

Communication and kindness of all employees we encountered + our home is beautiful!

Recognize Excellence

Alexis! A blue tape wizard!

Area Of Satisfaction

I was most satisfied with the quality of the upgrades.

Recognize Excellence

I would like to recognize Amy Tarter for her exceptional service.

They have been great this entire time with the building and construction.

Customer Suggestion

They have been great this entire time. Any question I had, they picked up the phone the first time. It is still in construction and they have been good at giving me information and keeping me up-to-date.

Area Of Satisfaction

Genuinely cares about the customers.

Recognize Excellence

Kristen Dawson

Our entire experience with Willow Branch Homes was incredible...every person we came in contact was professional, helpful, friendly and knowledgeable.

Area Of Satisfaction

Alexis and all of the people we worked with including Bucky and Paul were all great to work with. We appreciate the follow-up and the walk through being so thorough!

Recognize Excellence

Alexis!! :-)

Additional Comments

We had another great experience with Willow Branch and would highly recommend them to anyone!

The sales team is extremely rood,unaccommodating and had terrible customer service.

Selections Coordinator

Mattie was awesome,helpful and communicated through out the entire process.

They were great to work with.

Area For Improvement

None

Area Of Satisfaction

All

Recognize Excellence

Alexis Adair - Amy Tartar - Byron

Their standard home offers a very good selection of upgrades.

Additional Comments

I have had a wonderful experience. Kristen and Mattie have been really great at helping me and working out the details.

I already have done so.

We absolutely recommend Willow Branch Partners to everyone looking for a home. Having looked at many builders and resales, we are very happy we chose Willow Branch Partners !!

Additional Comments

We have experienced a high level of excellence throughout our build. Having purchased our home 2/3 the way through the process, Willow Branch, at all levels, has exceeded our expectations!! Amy Tarter and Alexis Adair are phenomenal !! Thank you everyone, we look forward to moving in our new home in just a few days !!

Sales Knowledge

Amy Tarter exudes integrity. She is such a pleasure to work with !!

Professional & Organized

Yes there are !! Having built many homes, Willow Branch has a system and it works.

Communication

Having built from out of state, it was refreshing to have a builder that responds, thank you!!

Walk Throughs

Alexis Adair’s knowledge and communication through our build, walk throughs & questions was exceptional. She sent us great pictures, as we were building from out of state!! There are no words that can express our appreciation for her level of customer service. She is amazing !!

Area Of Satisfaction

We appreciate Willow Branch Partners making the modifications we requested and doing them very well. Appreciate the extra effort to get our home completed by 2/28/2020, thank you !! Overall excellence !!

Recognize Excellence

***Amy Tarter, Alexis Adair & Brad**** We have worked directly with these wonderful people quite a bit and thank them ever so much, you are wonderful !! Thanks to Mattie, TJ, Chris & Jeffrey, as well !

Additional Comments

Building a home is exciting- yes - but a very stressful experience, too. We would like to sincerely Thank Willow Branch Partners, you exceeded our expectations and we cannot Thank You enough !! Dan and Susan Pickard

Sales Attentiveness

I’m very pleased with Amy’s involvement in our building process. She sends us biweekly updates to inform us on the progress. She is very helpful and I appreciate her attentiveness.

Additional Comments

I have had a very good experience with Willow Branch overall so far. The people I have spoken with have been good at explaining everything and answering questions.

Area Of Satisfaction

We loved the experience! The team made sure that everything went smoothly. Amy was the best from the start. We are thrilled with our purchase.

Recognize Excellence

Amy Tarter was wonderful, reactive, attentive to our needs and made things easy every step of the way. Brad and Alexis also contributed to making this experience unforgettable. Great team!

Area Of Satisfaction

Everyone I came into contact with was so professional and just good people.

Recognize Excellence

Pam, Alexis and Crystal. They were all great to work with and communication was great.

Additional Comments

I love my new home!

Quality of Materials

So far, the quality of materials seems great. We are very pleased.

Quality of Workmanship

Again, so far so great.

Area Of Satisfaction

From the beginning to the end of the process, Willow Branch employees were receptive to our questions and needs. Issues were timely addressed.

Recognize Excellence

Alexis Adair was fabulous. Her attitude is contagious. She was always on top of things, and continues to be. Byron (don't know his last name) was also great in addressing our needs both before and after closing.

Area Of Satisfaction

Bryon, Alexis and TJ

Recognize Excellence

Byron, Alexis and TJ

Area Of Satisfaction

I was most satisfied with that there were speedy answering questions and with the customer service.

Recognize Excellence

I want to recognize Alexis and the tall guy who works with her.

Additional Comments

Everything was good.