I was, and still am mostly, impressed with the quality of my Village Home. However, there are a couple of areas that haven't met the level of quality promised. I'm early in my relationship with Village Homes and remain positive that it will continue to get stronger.
The product is distinctive in a neighborhood that has a lot of beautiful homes, but the process from start to finish is not something I would encourage someone else to go through. It's sad and frustrating because this company has the type of product that could (and should) be dominating the market. The back-office infrastructure is not anywhere close to where it should be, and if Village continues this streak of poor customer experience (which we have confirmed with multiple other people also building with Village in Walsh), this will be Village's eventual downfall.
Generally I would rate higher but there is a serious safety issue here with construction.site lighting. Needs to be escalated.
I would recommend this builder highly in terms of the quality of materials used in construction on the inside and outside of the home. I also very much liked the different house plans that the company has put together, particularly the Courtland A, which is beautifully spacious open concept inside, high ceilings, and has a French cottage feel. The one reservation that I would have is that there is very little room for deviation from these plans. This proved not to be a big obstacle to us, as we were so pleased with the style of the plan that we chose. However, I would say that if a person is looking for truly "custom" in the sense that room sizes or other changes to plans would be considered. You have to go with the idea that you like the plan as it is, and that changes in room sizes and the like are not part of the process. Also, the choices available for flooring, kitchen and bathroom backsplashes and lighting are somewhat limited, though mostly nice quality. There does seem to be a fairly narrowed-down number of selections that are allowed. Having said this, the positive side is that it is fairly easy to work through the design process. I did like that this is all done up-front and signed off on within thirty days before the build, which eliminates having to constantly make decisions throughout the build. Overall, I would have to say that we are very happy with our house, and the response of Village Homes after the build to make any corrections or minor repairs that are noticed after moving in.
The custom build process was fun, and we are loving our house!
I’m not sure if I would recommend village. The craftsmanship has been poor at best. For a “custom” home I expected excellent craftsmanship and excellent quality fixtures but I haven’t seen that. The towel rods, toilet paper holders, etc in the bathroom appear to have come from dollar tree. They are incredibly cheap and flimsy. Also, the “flat” paint on the walls is a nightmare. You touch them and they immediately turn brown. Magic erasers leave a noticeable mark. I had Christmas wrapping paper leaned up against the wall and it turned the wall red and wouldn’t come out. For a custom home it feels very cheap in some areas, but in other areas it’s great. Very mixed feelings about the quality of the home and if I would recommend village or not.
The response to have things repaired is extremely slow, Brandon is horrible in getting things done, he does not communicate and does not keep his word.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Village Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys