Everyone at the Builders Group you come in contact with is wonderful. The entire process from beginning to end could not have been easier. I've used them before on custom homes as well and their service, attention to detail and organization are all exceptional.
The building suite is very professional and diligent. They made our house feel like a home. They included me in every step.
The Builders Group was great and easy to work with. From acquiring the land to the designing and building our home, they made a task that we had heard horror stories about go so very smoothly.
The Builders Group exceeded my expectations. The customer service is awesome, and every time I contact them, they always respond on time.
My experience could not have went any smoother. Every step of the process was on time, and better than expected. The employees are very thorough and timely. They’re all polite and respectful, and they made my process very enjoyable.
I will definitely recommend TBG to friends and family. It was a great experience and made some dreams com true.
I had problems with the lack of communication during the building of the home and even today. It takes three to five days to get a call back. The home was two months late and ended up missing the closing date by a few days.
Jennifer is very helpful!
They built a quality house with unique features They were responsive in a professional manner.
I love Jennifer! She has been so attentive and helpful with my builder warranty!
The Builders Group was very helpful in finding a plan that worked for me. They were upfront with pricing for the plan that I selected. They kelp me informed with scheduled work and completed project within their projected time frame.
Yes. If any changes are made to the plans - just be sure to follow-up! I think the community real estate agents need to be more truthful about the developer’s control over the building selections..... and the builders’ should make sure customers' understand this. We were lead to believe we could customize our plan pretty much to our liking, but that’s not exactly true due to the neighborhood restrictions (which we support), and the developers TOTAL control. For example, we specifically said we did not want a wood on the exterior at our first meeting with Brock and Lee. We ended up with wooden posts all around the front porch (lots of knots and uneven cuts) and wood fences everywhere! Our floor plan was also modified to put the fireplace inside the family room versus extending to the outside. Sadly we did not catch this until after the foundation was poured. Extending the foundation at that point would have causes a delay in a timely completion - which we did not want. All the staff were always very polite and tried to address our concerns. Mistakes were owned up to and corrective action taken. We still have a number of things to address in Co-construct, but trust they will be taken care of.
There were problems from the beginning and until the end just to many to enter and we are still dealing with those issues.
I am blown away with how professional this business has been to me and how beautiful of work they do.
Recognized Excellence - Mandi Sharp was exceptionally helpful and patient with me as I requested and many design changes.
Areas Of Satisfaction - The customer care group was very helpful with fixing any issues right away.
Recognized Excellence - Mandi - She has an eye for design and can transform a blank canvas into a beautiful home! Jennifer - She is extremely professional and helpful when going through the final walk through process. She makes sure everything gets done in a timely manner. Jeremy - I'm impressed with his vast knowledge and ability to oversee multiple projects at one time. He does a wonderful job supervising and making sure all projects are completed.
Additional Comments - I cannot say enough about the professionalism and talent of Brock Corder, The Builder's Group, and his team! I will recommend them to everyone I talk with. This has been a wonderful experience!!!
I absolutely love my new home. I fell in love with the home the first time I saw it. My favorite room is the spacious, beautiful kitchen. I am a repeat customer with The Builders Group and everyone is very courteous, helpful, knowledgeable and respectful.
No question about this. Anyone who has asked what neighborhood we are in and/or who our builder was, they give a sigh of relief when we say TBG compared to other popular builders in the area who don't have a stellar reputation for building long-lasting, well-built homes.
The Builders Group was professional and easy to work with.
The Builders Group made my home buying experience a walk in the park! Not only was the home beautiful and well built, but the staff were extremely friendly, respectful, and hardworking. My home is a dream come true!
At a glance, the house looks good, but the attention to detail & quality craftsmanship is disappointing
Working with TBG was a stress free, smooth, family friendly experience. You felt the true care for the home they built and your family during the process. Would I recommend TBG to friends and family - I ALREADY HAVE!
Areas Of Satisfaction - EVERYTHING! The house is beautifully sculpted and designed. The house was decorated beautifully and everything I would have picked out for the home, it was already pre-planned to have. God definitely had a hand in this because the house is a PERFECT everything for me and my family - I would not change one single thing about the house and we did not even pick anything out for it.
Time frame - TBG actually finished the home ahead of scheduled time and the closing date - they were waiting on us!
Quality of Workmanship - Simply amazing! You can tell the build and what it was built with is not cheap or flimsy The care of the products and time definitely went into this home. Definitely well worth it!
Value - I have absolutely no doubt - we definitely made the right decision with TBG creating our home!
It was exactly what i wanted. I moved in at the end of the project. I didn't like one thing they did, so they brought me in and i selected what i wanted.
They have been very helpful and informative along the building process.
TBG provided a seamless downsizing transition from a 40-year residence to a nice, more up-to-date house, perfectly suited to my lifestyle. TBG reps also guided me through all the utility set-ups for my new location ... especially important since I had not moved since 1978, and moved from a rural to a suburban location. Move-in punch list was short, and all items were resolved quickly and satisfactorily. All in all, a very smooth process which made such significant life-change most enjoyable.
The Builders Group was very easy to work with.
Work well with my wife and I.
I was very impressed with them helping me pick out everything from carpet to fixtures.
I have been happy with everything The Builders Group has done. They have seemed eager to fix anything that needed to be done. I am pleased with the whole group.
Areas Of Satisfaction - Donny Flowers committed himself to correcting any issues that were left undone. He basically made sure the house is quality built.
Their communication is horrible. I would not recommend them to a friend.
They did a excellent job and I have no complaints.
I have been very pleased with the responsiveness of everyone at The Builders Group. Questions have been addressed promptly and the job superintendent is very attentive and willing to listen to questions and answer quickly. I would recommend TBG to anyone considering building a new home.
Areas Of Satisfaction - I was a 100% pleased, with the process and their communcaincation. I will highly recommend them to anyone and they stayed in the budget, I was very happy about that. They were great to work with us on upgrades and anything, we wanted.
Lead Source - My realtor, told us about them and they were great!
The house was in good condition to move in. Not all of the punch list items were completed but they committed to getting them done within 30 days. They were courteous and responsive.
I've enjoyed this building experience so much. I almost don't want it end! I've heard nightmare stories about builders. But this is nothing like I've ever experienced. It's just been so smooth and so fun to watch it all come together. The communication is great, the people are so kind and helpful and everything is coming together so easily.
TBG is an all-around family oriented company. You can tell they understand the importance of the product they are providing, and work diligently to reach the clients wants and needs. My wife and I could not be happier with the home built specifically for us, and will recommend TBG to anyone, especially close friends and family!
Schedule - They actually finished ahead of schedule, to help us move in earlier due to having to be out of our apartment earlier.
Areas Of Satisfaction - I had someone to talk to through every step and process in the construction of our home. Even after completion, they have a warranty coordinator to insure that we received a quality home.
Lead Source - I heard about TBG through word of mouth. They are a well known company in Tuscaloosa.
I'm really happy to work with the Builders Group to get my first home and they really helped me out with everything as far as looking for a property and getting me moved in. They've been really professional and helpful and their quality is really good.
Areas Of Satisfaction - Everything, the sales part with Amanda who was very helpful from the beginning to the end, and also their sales group and knowledge and expertise building the house. It's really good, the overall experience is really good.
They are professional, have a good control program and their attitudes were good.
They are very professional and thorough.
Areas Of Satisfaction - They did what we asked them to do. Their sub contractors did follow up as soon as we asked them to do it also.
Areas Of Satisfaction - I was most satisfied that they have been really friendly and it is a good quality house. The house is well built and we haven't had a lot of issues with it. We like the online system to be able to report any issues that we have, and they come out promptly.
Additional Comments - We have had a really good experience with them and we would recommend them to other people.
Areas Of Satisfaction - The areas I am most satisfied with are the quality of the home and the way they built the home, because it looks more expensive that what I paid for.
They are very professional group and great to work with.
They made this process very easy and cost effective. We would do it again in a heart beat. A few little things didn't get done on time that will have to get done in a month or so.
Areas Of Satisfaction - I love the look of the house. The people we worked with were excellent, kind, and friendly. I loved the speed at which they completed the project.
If you talk to anyone about building a home, they talk about how stressful it is, but the Builders Group really made it not a stressful process for us.
Likely To Recommend - Give this a 5! If you talk to anyone about building a home, they talk about how stressful it is, but the Builders Group really made it not a stressful process for us.
Areas Of Satisfaction - Every area of the process was done to my satisfaction. The main thing that impressed me was that we did most of our selections upfront and had the house planned and ready to go and that saved on the stress. The whole thing was very smooth and we didn't have any issues at all.
Additional Comments - I highly recommend them to anybody looking to build a house.
Overall, we have been very happy with everything. Our home is beautiful and we haven't had any problems that others haven't had while building a home.
Construction Quality - The house is exactly what we wanted. We love it!
Have had a wonderful experience with Builders Group. We had an issue with the gas utility when we first moved in and they solved it with our complete satisfaction. The final punch list was recently turned in for completion.
HIGH QUALITY WORK, AND GREAT TO WORK WITH. THEY CARE ABOUT THE HOUSE JUST AS MUCH AS YOU DO AND THATS ABOUT ALL YOU NEED TO SAY. HANDLED EVERYTHING PROFESSIONALLY AND QUICKLY AND REALLY HELPED US THROUGH WHAT COULD HAVE BEEN A VERY COMPLICATED PROCESS IF NOT FOR ALL THEY DID.
Areas Of Satisfaction - FELT LIKE FRIENDS/FAMILY WERE BUILDING YOUR HOME, VERY HELPFUL AND RESPONSIVE
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of The Builders Group as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys