They have friendly staff.
My original home burned down. I chose southern homes mainly due to the website stating how easy it is to build on your own lot. Southern homes doesn’t like to build within the city limits. I found this out too late. The experience was a nightmare. They charged me 16000$ in impact fees to be paid to the city of Lakeland. I had to slash most of my upgrades to be able to afford the rebuild. Later( months later) it was brought to my attention by A neighbor that the lot would have had to be vacant 5 years before incurring impact fees. I found the records from the city of Lakeland waiving those fees. I was assured this discrepancy would have been caught. Since I had to bring it to their attention, I doubt this. I got most of that money back at closing, but that won’t ever bring back the upgrades I lost, including the screened in porch I don’t have. I would never recommend southern homes. Corporate is horrible, and I received absolutely no compensation for their screw up!!!!
When we were looking at purchasing our home in the Sun n lakes area, I had asked the gentleman if parking a utility trailer overnight would be a problem he told me he would look into it. We he did get back to me he had told me it was not a problem that I was aloud to park it in my driveway. When we moved in we was told no trailers whatsoever on the premises. If I would have known that from the get go, I probably would have changed my mind at least in that particular area. Also when we did our walkthrough we were also told the neighborhood was wired for Xfinity Tv/Internet Service. When we had Xfinity out at our house to give us service the technician told us that our neighborhood was not wired. So there is a big communication problem between what is and what ain’t. Another thing I don’t understand is with these new homes why aren’t there mailboxes included with a new home? I could list a few more items but I will not. I actually have 2 family members who are looking to buy new homes in the next 6 months but because of these issues it could be a problem because of some family members working from home and children doing virtual school. Having no internet is an issue for these family members.
The service was great. They are wonderful people. They have delivered on everything they promised. We are very satisfied with everything.
My sales agent, who is no longer with Southern unfortunately, he was amazing! He helped us for a year straight. Answered my calls whenever! It was our first home so we were unsure of which route to go but with his help, we have our beautiful home❤️
I think throughout the construction process, I really appreciated Howard, the builder. He saw that I was really nervous about the whole process. He said something so comforting to me. I really regret he was no longer my builder. I had to go with the flow with what was given to me. That process was fine. Post-construction, that is where the problem is. I am still bitter about my yard. They had to do some things post-construction that was left off, like the USB jack and telephone jack. The issue with my yard post-construction, I am definitely not happy about.
The service was great. They helped me every step with no hassle.
Ms. Janet, the person who sold the house for us, went above and beyond. Everything went smoothly.
Is a very nice home was built really well
Southern Home walked through this entire process, keeping us updated
NO NEVER, INSTEAD I AM GOING TO REPORT THIS LEMON BUILDER TO THE LOCAL NEWS MEDIA, BBB...ETC SO THAT NO ONE BE DECEIVED ANY MORE
They are providing a vital service for the community.
Overall the sales process and construction of the whole was straight forward. The quality of the home is what we expected based on the price of the home.
From the building process to now did not meet our expectations. I am not pleased. Will not recommend Southern to anyone.
The quality of work is disrespectful to the homeowners that just want a good home.
Southern Homes did a professional job and communicated very well.
They were efficient and pleasant to work with.
Additional Comments - Everything went pretty smooth and we are all settled in.
Area of Satisfaction - I was most satisfied with everything. They did a really good job.
Additional Comments - They have been very responsible. I am very happy with my new home. It turned out just how we wanted it to.
There have been so many issues and things that I have been unsatisfied with that I would NEVER recommend Southern Homes to anyone!!!
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Southern Homes Of Polk County as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys