Hard to imagine a worse experience. Sierra made material errors in literally every phase of planning and construction. Unfortunately, every single issue with quality and workmanship had to be pointed out to them. Their response was try to deflect blame and responsibility and yes, lie, over and again. I thought maybe my experience was an outlier so I got in touch with other Sierra customers. Turns out I was very much not alone. If I had hired them
to build this house and then left them to it, I would have had a piece of garbage to live in. Thankfully, I am self employed and was able to see every day the shortcuts, shabby workmanship, their not following the plans, and then making countless excuses for their never ending failures. Reach out to me for details. The list of mistakes and dishonesty is far too long to include in a format like this.

Additional Comments

Additional Comments - Professional, friendly, and attentive personnel whom also make the process simple and relaxing.

Communication

Communication - Communication has been excellent; through phone calls, emails, Sierra Classic Coconstruct website, and always eager to see us when we visit. Greatly appreciated since we are not located in Texas.

Quality Of Workmanship

Quality Of Workmanship - Workmanship has been magnificent throughout the entireprocess; detailed, always pursuing construction excellence.

Problem Resolution

Problem Resolution - Through communication any possible issues have been prevented.

Professional & Organized

Professional & Organized - Entire staff has been Professional, respectful, friendly, and courteous. Delighted to have our home built by Sierra Classic.

Value

Value - We've received more than a fair value for our money. We are extremely pleased.

Sales Knowledge

Sales Knowledge - Patric Jackson was/is our sales consultant; professional, highly knowledgeable, detailed, and a great advisor during the entire process.

Understand Building Process

Understand Building Process - Sierra Classic folks make this process extremely simple.

Construction Quality

Construction Quality - As with the Quality of Workmanship, Construction Quality has been superb throughout the entireprocess; detailed, always pursuing construction excellence.

Communication

Communication - Wonderful Communication through phone calls, emails, Sierra Classic Coconstruct website, and always eager to see us when we visit. Greatly appreciated since we are not located in Texas. Our CM, Mike Lieman has kept to informed through the entire process.

Trust

Trust - Unquestionable Character, transparent Honesty, and Integrity beyond reproach.

No communication, 6 different builders overseeing the project, design items completely missed.

We evaluated other builders and chose Sierra Classic. It turned out the be the right choice. Friendly, knowledgeable and helpful representatives have made the experience go smoothly.

Quality Of Workmanship

Quality Of Workmanship - Anything that was wrong, they came back and fixed it.

Areas For Improvement

Areas For Improvement - I don't think they fell short of my expectations. They did a good job.

Additional Comments

Additional Comments - They are a really top-notch group and they were all very anxious to get things how they were supposed to be. We were really happy both times. We had him create our second one because he did such a great job with our first one.

So far

Sales Knowledge

Sales Knowledge - Alicia, exceeded our expectations. Not only could she talk construction with me by also explain it in a different way so my wife could understand.

Bill Rice was fantastic to work with during the design process. As expected, we had a few snags during the build, but most of those were worked out timely. Other than having about 4 different build supervisors, the process was smooth.

Sales Attentiveness

Sales Attentiveness - Bill treated us like we were his only customer. Kept us in the loop, walked us through the details and was patient with our questions.

Concern For Needs

Concern For Needs - Bill collaborated with us throughout the process and listened to our needs.

Additional Comments

Additional Comments - If you haven't gathered this already, Bill Rice is the reason why we went with Sierra. He has been a fantastic partner in this process from day one, which differentiated Sierra from other builders. Hopefully the remainder of the process without Bill goes as well. He's set the bar high!

Quality Of Materials

Quality Of Materials - No issues with quality.

Design

Design - Very happy with the design

Areas Of Satisfaction

Areas Of Satisfaction - General customer service. Good people that worked with us to make our dreams a reality.

Sierra's floor plan options are excellent and we loved that we could tweak the plan to suit our needs and style. Unfortunately during construction they definitely fell short with their communication. There were long periods of time where little or work was done and no one reached out with update. Some delays were understandable due to Covid, but other delays seemed unmerited. Other homes in our neighborhood that started around the same time were done in a much more timely manner. There is another Sierra home being built near us and it is taking even longer than our did and that house has had quite a few issues along the way.

Recognized Excellence

Recognized Excellence - Patrick Jackson was a good communicator and help at the beginning of the project and gave some assistance throughout.

Areas Of Satisfaction

Areas Of Satisfaction - We really like the design of our house and that we were able to tweak the plan to make it suit us even better.

Additional Comments

Additional Comments - Erin has been amazing to work with through the process!

Areas Of Satisfaction

Areas Of Satisfaction - Quality home that seems to be well built

Unfortunately, my experience with Sierra was highly unsatisfactory. Throughout the entire construction, I had to closely monitor every step as I felt that quality was not their top priority. It appeared as if they simply hurriedly pieced together the house, with little regard for attention to detail, relying on addressing issues later on a punch list. The longest punch list identified at the final walk was a missing bathroom door. It took 10 months to install and another month to get painted.

Value

Value - The value was received in accordance with the cost.

Terrible communication and follow through

Recognized Excellence

Recognized Excellence - I would like to recognize Andy Hanna for his exceptional service!

There were a lot of project manager changes.

Additional Comments

Additional Comments - The website is amazing, I like that it shows all of the financial details. I would add design selection options to the website as well, so people moving from out of the area can make selections remotely. Building a house is stressful, but this company and Patrick have helped take the stress out of it by giving very detailed explanations and having patience with us.

Recognized Excellence

Recognized Excellence - Patrick was exceptional. He was the most helpful and compassionate in the process beginning.

Quality Of Workmanship

Quality Of Workmanship - As with any new home there are things that were found, listed and started to be fixed immediately.

Problem Resolution

Problem Resolution - Every issue they have been there to answer and solve every problem that had been identified.

Schedule

Schedule - Sierra Classic Custom Homes had no control over items not being made, or items not being shipped due to Covid. They did the best with what they were dealt.

Sales Knowledge

Sales Knowledge - Patrick Jackson answered every question we had and helped assist us in finding things we needed.

Likes & Dislikes

Likes & Dislikes - The view from my living room window is the best feature about my house. There are no comments regarding anything I dislike about my new home.

Recognized Excellence

Recognized Excellence - There are several names that I would like to recognize who had to put up with a million questions from me Ofelia Lawson. She answered every question she could and if she couldn't answer a question, she would get the question to the right person to get me an answer. Other mentionable Wes, Darren and Patrick.

I would not recommend Sierra once the house is being built. You must watch everything they are doing.

Sales Attentiveness

Sales Attentiveness - Bill has been wonderful to work with. He has gone above and beyond our expectations and has made this experience very easy and enjoyable.

Additional Comments

Additional Comments - The sales person Alicia Shultz and construction manager Jason Long are the main reason we had our custom home built and we would go through them again.

Design

Design - The salesperson was instrumental in the design of the project!

Likes & Dislikes

Likes & Dislikes - I like the design and how the construction manager and salesperson really paid attention to what I wanted!

Recognized Excellence

Recognized Excellence - I would like to recognize Alicia Schultz & Jason Long for their exceptional service!

Areas Of Satisfaction

Areas Of Satisfaction - They met and exceeded my expectations with construction management and sales!

Additional Comments

Additional Comments - It was a great experience working with the construction management and the salesperson.

Little to no oversight of subs caused numerous mistakes, poor workmanship and delays. Communication was very sparse and incomplete. Finish quality of flatwork, porches, interior paint, etc. was extremely poor. Footprints, stains etc. on porch entry are a joke we are stuck with.

Sales Attentiveness

Sales Attentiveness - Excellent, good communications, knows the process & listens, personable

Couldn’t ask for a better project manager than Andy Hanna. Always answered the phone when you called and always addressed any and all issues you might have.

Design

Design - Design center is great, easy to make changes

I built 2 homes with Sierra and would give my highest recommendation. The company is solid financially, builds outstanding quality homes, are flexible and can build anything you might have in a design idea. Communication is excellent and they have the patience to listen and understand your needs and desires.

Likes & Dislikes

Likes & Dislikes - The feature I like most about my home is the wrap-around, covered porch. I like the cedar trim railing and holes.

Recognized Excellence

Recognized Excellence - I'd like to recognize the salesman, William Rice. I'd also like to recognize Billy Burciaga and Corey Duhon.

Areas For Improvement

Areas For Improvement - They didn't fall short of any of my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - They met or exceeded my expectations with the expression of the final plan. It was good or better than I thought it would be.

Sierra was very pleasant and easy to work with. I built during Covid and even then we had very few delays.

Thank you to Sierra Classic for a positive experience in the building of our new home. Sierra's professionalism and communication is much appreciated. Building in normal times can be challenging. Sierra was able to navigate the issues of today and provide us with a high quality, fantastic home in a timely manner. Thank you!

Easier Than Expected

Easier Than Expected - Patrick has been very attentive and helpful.

Additional Comments

Additional Comments - I will and have recomended Sierra to others. Shane Robberson is an excellent Superintendent. 3rd party groups with Sierra have been good to work with (Design gallery, appliances, lighting). all very helpful for us as 1st time home builders..

Areas Of Satisfaction

Areas Of Satisfaction - Good communication with Super (Shane), Enjoyed set up and start with Patrick (Sales)., Construct portal was very helpful. Design center help was appreciated. Helped us make decision

Recommend with comments about working with a custom builder versus a production builder

Sierra Classic builds a very good home and unlike most other builders, they enable true custom homes. Only downside is that the build time has been much higher than expected.

Work has slowed down tremendously. Some of the work looks shotty (large drip pan under hot water heater in attic balancing on @ 1 inch beam. I was told it has a nail holding it to the small beam which concerns me for a slow leak.
Some of the holes up to roof were covered hap hazardly.)

DESIGN COORDINATOR ATTENTIVENESS

DESIGN COORDINATOR ATTENTIVENESS - Elyse is wonderful and should be recognized for her organizational skills, attention to detail and overall positive and professional attitude! Every builder should be lucky enough to have someone like her!

Additional Comments

Additional Comments - We appreciate Adam stepping up and assisting us with our house build under unusual circumstances. He has been the consummate professional and his honest, open communication is appreciated!

Too early to tell. It has taken a long time just to get where the house is today. Almost 4 months to get a foundation. Getting an inspector out to inspect the framework and then someone out to fix what was found took mostly July and August. Things are just now starting to pick up, but it has been close to 12 months since start of construction was given. I am sure the pandemic has not helped much, but I think the planning and execution could be better......

Sierra delivers on a high quality well executed home. So far they have exceeded my expectations for quality and they do the little things that will really make the house last. I thought I picked the best but now they are proving it!

Alisha is amazing to work with. Goes beyond to get the job done.

Alisha is our sales person and has been absolutely incredible! We’d recommend

Very professional company and they are patience to work with me from answering questions to scheduling meetings. Looking forward to complete my custom home.

When comparing our building process with others in the area, we seemed to have been giver fewer obstacles to navigate than many others.

Our interactions with Sierra Classic Custom Homes personnel have been very positive since we first walked into the Spicewood model and met Alicia. She was excellent to work with and answered our questions very quickly, which was greatly appreciated. Elyse is really excellent at what she does, and her talent and help with picking out all of our interior and exterior selections was incredible and made MaryLee so much more comfortable in making the huge number of selections, so we appreciate that alot. Mike is very knowledgeable and makes us confident that he is on top of the building process and will manage the project to assure the expected level of quality is obtained by all sub-contractors, and it seems that construction has been very efficient and quick since the time the foundation was completed. We also like getting the weekly construction updates, and we appreciate receiving the pictures of the progress that is being made. We are confident that we will be moving into a well-built and excellent home, and we cant wait! The only negative we have experienced was an occasional lapse of time getting responses to questions asked via Co-Construct, e-mails or voice messages earlier on in the construction process, but this hasn't been an issue anymore over the last couple months.

Design and sales have done great, project execution has not been a good experience.

Sales Knowledge

Sales Knowledge - Patrick has been a real pleasure to work with.

Construction is extremely slow

First of all, the sales agent is not clear on how they structure their loans in regard to what is included and what is additional out of pocket cost. Below are the things, as a first time home building client, I did not understand were not included in my loan:
- gutters
- rock removal
- fence for back yard
- iron fence for porches (front and back
- landscaping

Also, almost all of my allowances were under what was needed. I was told they made allowances “very generous”.


Additionally, they keep you in the dark about the construction process. You are on a need to know basis only. Any communication if probably going to have to be initiated on your end.

I will not recommend them based on their services and people, not their work product.

Alicia is incredible!!!

Too early to tell at this point. Haven't even received the final prints yet! Build project not even started.

Everybody that I have worked with has been very helpful, patient and answered all of my questions.

We weren't going to complete this survey because we felt we had nothing positve to say. We did it because the phone calls and daily emails, made us think they really want to know our opinion.

Additional Comments

Additional Comments - The staff at Sierra Classic is awesome. We really love working with Andy and all the ladies in the office, especially Ofelia and Joanie. We would not have made it without them.

Bill Rice was extremely knowledgeable and easy to work with. I would highly recommend him.

Project has gotten off to a very slow start. HOA approval occurred almost 5 months ago and we just got the foundation poured this week. Every 30 day increment over a year since loan closure will cost us a .125% fee. Time is money, so we are very concerned about the finish line, but also recognize that quality is of the utmost importance. Communication was very pour the first few months in terms of why things weren’t moving. Communication has since improved.

DESIGN COORDINATOR ATTENTIVENESS

DESIGN COORDINATOR ATTENTIVENESS - Elyse has been wonderful and is a pleasure to work with!

Additional Comments

Additional Comments - They are wonderful.

We had nothing but wrong things being done to the house from the beginning. From the forms being set wrong, the tile being laid uneven, Trade people not showing up when they were supposed to, the stucco having to be redone several times, and so many other things that were not right. Now after we have closed and moved in, only after a few weeks, we found sewer fumes coming in to the house in the master bath. It was found that the plumbers never did vent the pipe up through the roof, and sewer fumes were coming into the house making us sick. Now, the warranty people for Sierra are telling us that to get it fixed right, it could take several months . My jetted tub is sitting in the middle of my bathroom until they get it fixed, so We can’t even use the master bathroom.

Sales Attentiveness

Sales Attentiveness - Alicia has been extremely helpful and attentive.

They were slow when it came to construction. It took a year and a half to do the construction and I still do not have my garage doors. There are a lot of issues with the house, like electrical issues. I am disappointed with the construction work.

Customer Suggestion

Customer Suggestion - Andy my contractor great person to work with

The build process was much more work than it needed to be for us. It required much more oversight by the homeowner and this was primarily due to staff overloading. At times the process was combative as Sierra had a tendency to defend any mistakes made by the trades as non-mistakes often making us feel as we were the only ones finding issues. Sierra often left areas of concern unaddressed. For example, the electrical contractor company (EDPA Electrical) does not appear to be a licensed electrical contractor by the state of Texas and it is not clear if a master electrician provided any supervision during the process. The main electrical worker (Edgar) is only licensed as an Electrical Apprentice. One year later, we are happy with the final product and would neither recommend or not recommend Sierra.

Recognized Excellence

Recognized Excellence - Bill Rice.

Communication

Communication - The communication has been great and we really appreciate the Co Construct website and related app.

More options than other builders, quality of construction is what led us to SCCH.

Recognized Excellence

Recognized Excellence - Shane Robberson and Lynn Greunwald

Areas Of Satisfaction

Areas Of Satisfaction - Design and change orders.

Condition of Home

Condition of Home - Beautiful!

Quality Of Materials

Quality Of Materials - No complaints. Some items exceeded our expectations.

Problem Resolution

Problem Resolution - Very good!

Professional & Organized

Professional & Organized - Shane was patient and professional.

Sales Knowledge

Sales Knowledge - We really enjoyed working with Lynn.

Design

Design - I believe we were well-aligned from the start, and appreciate how change orders were handled.

Likes & Dislikes

Likes & Dislikes - Master bath, kitchen, and workshop (which was added to the base plan).

Recognized Excellence

Recognized Excellence - 95% of my interactions were with Shane and Lynn, but Pam and a couple others in the back-office were clearly on top of things too.

Areas Of Satisfaction

Areas Of Satisfaction - There were no high-pressure tactics during the sale. Everyone we met, including your staff and finance partners at a seminar in Brenham about 6 months before we started, were very helpful, friendly, and professional. Also, we appreciated that there were no change fees beyond materials and labor for all our changes.

Additional Comments

Additional Comments - We moved in early June, and still have a few punch list items to resolve. Much of the delays are on us due to vacations associated with marrying-off both our children in mid-June and early-July. But we appreciate your patience and continued support. We hope to complete all items soon.

Sales Attentiveness

Sales Attentiveness - Nicky was very attentive and incorporated all our ideas while also helping stay within our size and budget parameters. She was also very hard working and responsive.

Customer Suggestion

Customer Suggestion - Keep doing what you are doing...it works well!!!

Additional Comments

Additional Comments - Wonderful so far!

Recognized Excellence

Recognized Excellence - Andy Hanna did an excellent job navigating us through our build. Other than his knowledge, his best quality is honesty...he gives you the direct right answer, not just what you want to hear. Sometimes that is hard, but it is necessary when going through the home build process.

Additional Comments

Additional Comments - Alicia our sales representative has been outstanding. She has gone above and beyond in guiding us to our dream home. If the actual build or builder gives us the same service that Alicia has given us we will be very happy.