I have already recommended Sierra Classic to one of the physicians in my office. Sierra builds a tight, quality product with amenities that elsewhere would be considered an upgrade. I can feel good about recommending them for a project.
Additional Comments - The staff at Sierra Classic is awesome. We really love working with Andy and all the ladies in the office, especially Ofelia and Joanie. We would not have made it without them.
Concern For Needs - She easily balanced the needs of 2 couples for a home with in-law suite.
Additional Comments - Alicia has been wonderful to work with (this is our third build so that is saying something!) She is approachable and professional. She has graciously managed our unique project, with multiple individuals, and balanced the details for all with incredible patience, creativity and efficiency.
Additional Comments - Erin has been amazing to work with through the process!
Sales Attentiveness - Nicky was very attentive and incorporated all our ideas while also helping stay within our size and budget parameters. She was also very hard working and responsive.
Sales Attentiveness - Excellent, good communications, knows the process & listens, personable
They did a good job overall, but very slow. Sometimes it didn't feel like a custom home building process.
Meeting with design center taking approximately one month to have an appointment. This delays starting the build of the home.
Sales Attentiveness - Alicia has been extremely helpful and attentive.
Recognized Excellence - I would like to recognize Wess in the warranty department. He has done a great job.
Areas For Improvement - They didn't fall short of my expectations in any areas.
Areas Of Satisfaction - They met my expectations in all areas.
We are almost 1-year post completion and couldn't be happier with our new home. From start to finish it was overall a good experience. There were ups and downs, but Sierra's management team was quick to find solutions and help get us to the final product. We were first time "builders-from-scratch" and it was definitely a learning experience into everything it took to navigate site prep, foundation, and then finally getting to the build. We made a lot of changes along the way, but Sierra stepped up to the plate every time to incorporate our changes or come up with solutions to achieve what we were looking to accomplish. We were simply amazed with the finished product. Post build, their warranty group has exceeded our expectations in attentiveness, corrective action and providing some great suppliers. We created some lasting relationships with David, Patrick and John and i must admit we occasionally still stop by just to say hello. If we venture down this road again, they would be our builder of choice.
Recognized Excellence - Patrick Jackson, David Ellison, John and Wes in Warranty
Areas Of Satisfaction - The quality of products used and workmanship. You really don't see this until you look at others who are building homes and see their product vs. Sierra. The ceiling detail was a very nice inclusive design. The warranty service has exceeded our expectations.
Additional Comments - When we started started interviewing builders, we quickly found out how difficult this business can be. We happened to see the model home and decided to stop. It was our last top looking for a builder. From the start they were transparent about pricing and expectations. Their building portal is also a huge added plus for keeping track of finances, changes and completions.
Recognized Excellence - Andy Hanna did an overal good job. Always there when ever I had questions.
Recognized Excellence - Erin Hull was very helpful and knowledgeable.
We did not want to write this review; we waited two and half months, giving Sierra Classics time to make everything right. All started out great and we were excited about building our retirement home. We lived out of town, doing everything long distance, and depending on Sierra Classics to do a professional job.
Additional Comments - So far it has been positive.
Communication - Patrick has been great to work with, he keeps in touch with us regularly to be sure things are going well. Patrick is a great asset to Sierra Classics! John has a very calm, reassuring demeanor and is quick to address and respond to all our questions and concerns. We are happy with him as our build supervisor and feel like we are in good hands.
Problem Resolution - Problems along the way have been addressed quickly.
Communication - It is exciting to see the progress pictures that John posts. Being far away with limited travel due to the pandemic, we appreciate the pictures and always welcome more.
Areas Of Satisfaction - House looks great, seems to be built well. Selections are great.
Experience with Sierra Classic was a challenge. Once our home was completed we had problems with screens to our Family Room not install at all and one of the sliding door not working properly. It took almost 3 months to get screens in. We were not satisfied with Communication with the builders.
Problem Resolution - Communication to get problems solved is good
Likes & Dislikes - Happy with design of our new homeall
Recognized Excellence - All staff involved were professional and timely with updates and problems.
Areas Of Satisfaction - Met our expectation on time home was completed
Sales Attentiveness - She was very good.
Sales Knowledge - The salesperson I worked with was fantastic.
Recognized Excellence - I would like to recognize Andy Hannah.
Additional Comments - It's been a great company to work with so far.
Sales Attentiveness - Bill has been wonderful to work with. He has gone above and beyond our expectations and has made this experience very easy and enjoyable.
We begin our journey to build what we would consider our retirement/forever home. We did a lot of research and so far, SC is our choice of custom builder.
Sales Attentiveness - So where do I begin with Alicia? I have been in the service industry for well over 30 years (this is to say that I take customer service very seriously) and it’s a rarity that I find individuals I would say march to the same “beat” as I do. Let’s just say that my husband and I are meticulous, organized, has high expectation, honest, and professional people. So far, Alicia is one of those representatives where I can say skip to the same tune and meet all of what we expect. She does this with a smile and with the utmost patience...consistently. Through this process thus far, Alicia is professional, knowledgeable, patient, honest, and keep us abreast every step of the way...no matter how small or big the item is. In addition, she takes ownership if she has to and is the BEST with follow-up. Rarely do I find that Alicia doesn’t do what she said she would do. One of the major things I’m extremely picky about in salespeople is the follow-through and Alicia hasn’t disappoint. Just as impressive, Alicia has a keen mind when it comes to putting our vision into paper and is able to see what we describe into a floor plan, while providing us her honest opinion whether this or that...aesthetically, will look good or not. Alicia goes above and beyond the call of duty; oftentimes, meeting us on her days off, knowing that we drive in (two and a half hours) from out of town. I know this is only the beginning of a journey and we will go through many of the “building phases” but if all of your associates are like Alicia, we know we made the right decision to go with SC. Alicia is definitely an asset to your company and we look forward to continue our working relationship with her.
Concern For Needs - Not only does Alicia understands where we are coming from whenever we have questions, she takes every one of our questions, ideas, or concerns and addresses them immediately, and with honesty and integrity.
Understand Building Process - Alicia shares with us many times (written and verbal) what the process will be like, and I am sure she will continue to do. :)
Professional & Organized - I can only comment on this question as it relates to Alicia since this is only the person that I’ve dealt with so far. As previously stated, Alicia is extremely organized and professional...fantastic at follow-up.
Excellent support from Sales, very good support from Project Manager (John Zeller), but there were some issues that we had to work through (wine room, electrical walk/wiring issues, etc.). There were difficulties getting materials due to Covid-19, but these were worked through. Most annoying issues were fit/finish issues (especially with doors/hardware/door frames).
Customer Suggestion - Alicia is very flexible with her time - meeting whenever we can at whatever site is necessary. David has also been very accommodating meeting us on the land for plot planning and home layout - very unusual for a company officer to be so involved - very refreshing. Would be good if the Design Center hours were more flexible (i.e. open for appointments on weekends) - both of us work and it is hard to get off on a weekday to travel all the way to San Antonio.
Schedule - Sierra worked hard to meet the schedule, but Covid-19 intervened and caused some minor delays
Likes & Dislikes - We like it all - master bedroom/bath, wine room, open floorplan, big garage.
Recognized Excellence - Alicia did a great job with design/communication. David jumped in several times to help out (personally) and John Zeller did well with project management. Sierra handled the disruption of a project manager change (near the end of the project) well with excellent communication of the change and addition of Mike (experienced Sierra Project Manager).
Areas Of Satisfaction - Overall very satisfied -
Sales Attentiveness - Hillary has been the Best
Concern For Needs - She understood exactly what we wanted and got it done
Value - After speaking with other builders and real estate personnel we understand Sierra provides a lot
Easier Than Expected - I expected it to be fraught with issues but they have been easily resolved with lots of good communication.
Problem Resolution - Andy and Hillary worked with us and were a great help throughout the process
Understand Building Process - Andy is easy to work with great at responding and follow up.
lot of good but some bad, vendors they use not up to par. sierra people really good.
Company has changed for the negative Do to Management changes
Additional Comments - Our contractor Andy is great to work with. He's professional and knowledgeable. He answers questions promptly and clearly.
Easier Than Expected - I have heard many horror stories from friends who have had homes built through other companies. Andy Hanna explains clearly all scheduling and construction process in a timely manner I have had NO unexpected ugly surprises.
Additional Comments - Overall my experiences with Sierra Classic have been surprisingly pleasant. We've all heard the builder horror stories. Andy Hanna and Clifton are a treasure. Every aspect is above board. They listen to my requests and changes. Give advice on the viability and process of these requests, include and update me and the contractors of the changes and upgrades in a prompt manner. Andy always gets back to me quickly. Andy patiently listens to my concerns and worries and (sometimes repeatedly, I'm a worrier) addresses and explains the process and how it works. Donna Miller my rep was a great help in getting me started on my build and helping me choose and redesign my plans. The girls in the office are efficient and pleasant and give me plenty of warning on upcoming selections and change orders. Overall Sierra Classic has made my new custom home build a joyful experience and I highly recommend them to anyone looking for a stress free and quality custom build!
Likes & Dislikes - I like that it was designed per what we agreed to and needed. I don't know if there's anything I dislike.
Areas Of Satisfaction - The trim work was phenomenal; that exceeded my expectations.
Recognized Excellence - Loved Wes, he was very responsive and addressed any issues we had.
Additional Comments - Loved the overall experience of building our first custom home
Although we selected Sierra as our builder based on recommendations from previous customers, our experience was not as favorable. Poor professionalism such as poor communication, poor processes and substandard workmanship all account for our opinion.
Communication - Lynn Grunewald is always there to answer any question and reassure us on every step.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Sierra Classic Custom Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys