Sierra was a very easy company to work with. From when we stepped foot into one of the model homes to getting put with our builder and completing our home.
Customer Suggestion - Andy my contractor great person to work with
Likes & Dislikes - I like the design and quality. I don't have any specific dislikes at this time.
Recognized Excellence - I would like to recognize Patrick and Jackson for their exceptional service.
Areas Of Satisfaction - The structural components met my expectations.
Sales Attentiveness - We love Bill
Customer Suggestion - No suggestions the process is easy.
Communication - When we reach out they are very responsive. They are excellent with the communication and they make sure you understand what is going to happen and timelines.
Quality Of Materials - So far we have no complaints about the quality of materials. So far it seems everything is top quality.
Sales Knowledge - Bill Watson is awesome, he is very knowledgeable!
Understand Building Process - We were well informed of the process and the steps involved in building our custom home.
Construction Quality - The quality of the workmanship so far is excellent.
Customer Suggestion - No I don’t think Sierre can get any better!
Sales Knowledge - He was excellent!
Likes & Dislikes - I love my home!
Recognized Excellence - I would like to recognize Andy Hanna and Hillary Venizelosfor their exceptional service.
Areas Of Satisfaction - The building process exceeded my expectations. They did excellent work, and when something was not done right, Andy and Hillary stayed on top of the workers to make sure that they went back and did it correctly.
Sales (Alicia) was extremely response during/after design and completed construction. The design team, working through the Sales rep was flexible and very responsive. David Ellison listened and acted on issues during the design/construction phases. Sierra acted quickly to switch suppliers that were not being flexible or responding to customers in a timely fashion.
Customer Suggestion - Alicia is very flexible with her time - meeting whenever we can at whatever site is necessary. David has also been very accommodating meeting us on the land for plot planning and home layout - very unusual for a company officer to be so involved - very refreshing. Would be good if the Design Center hours were more flexible (i.e. open for appointments on weekends) - both of us work and it is hard to get off on a weekday to travel all the way to San Antonio.
Schedule - Sierra worked hard to meet the schedule, but Covid-19 intervened and caused some minor delays
Likes & Dislikes - We like it all - master bedroom/bath, wine room, open floorplan, big garage.
Recognized Excellence - Alicia did a great job with design/communication. David jumped in several times to help out (personally) and John Zeller did well with project management. Sierra handled the disruption of a project manager change (near the end of the project) well with excellent communication of the change and addition of Mike (experienced Sierra Project Manager).
Areas Of Satisfaction - Overall very satisfied -
Types of work - We customized an existing Sierra floor plan.
Communication - Sales (Alicia) was awesome as was Krissy Moore (from DGS - design showroom). Some initial communication issues with the project manager (John Zeller - possibly because he was working too many projects?), but these were resolved and improved over time. Communication on resolution of warranty issues could be improved. After communicating some issues with the initial design centers (appliances, lighting), Sierra made some strategic supplier changes to improve quality and service - these were effective and appreciated.
Value - I'm a picky person, but with the flexibility shown by Alicia and John Zeller and the Sierra Team, I believe I received a very nice house for the money.
Recognized Excellence - Alicia Schultz was amazing to work with as was David Ellison.
Areas Of Satisfaction - Most areas exceeded our expectations. Alicia from Sales was extremely responsive and was there for us throughout the design and building process. David Ellison was also extremely responsive and personally responded to/ addressed several issues (which is out of the ordinary for a corporate-level person). The quality of the home and the timeliness of the build meets/exceed expectations. The timeliness issue is important as there were some delays due to Covid and material shortages, but overall the project completed within a month or two of their commitment.
Sales Attentiveness - Bill has been wonderful to work with. He has gone above and beyond our expectations and has made this experience very easy and enjoyable.
They answered my questions every step of the way.
Additional Comments - The website is amazing, I like that it shows all of the financial details. I would add design selection options to the website as well, so people moving from out of the area can make selections remotely. Building a house is stressful, but this company and Patrick have helped take the stress out of it by giving very detailed explanations and having patience with us.
Quality Of Workmanship - As with any new home there are things that were found, listed and started to be fixed immediately.
Problem Resolution - Every issue they have been there to answer and solve every problem that had been identified.
Schedule - Sierra Classic Custom Homes had no control over items not being made, or items not being shipped due to Covid. They did the best with what they were dealt.
Sales Knowledge - Patrick Jackson answered every question we had and helped assist us in finding things we needed.
Likes & Dislikes - The view from my living room window is the best feature about my house. There are no comments regarding anything I dislike about my new home.
Recognized Excellence - There are several names that I would like to recognize who had to put up with a million questions from me Ofelia Lawson. She answered every question she could and if she couldn't answer a question, she would get the question to the right person to get me an answer. Other mentionable Wes, Darren and Patrick.
Project is taking longer than projected, long gaps with little or no work done and communication during process has been inconsistent/poor.
Sierra Classic Custom Homes and I’m particular, Alicia has been excellent to work with. Alicia is smart and exhibits very good and timely customer service.
Overall one of the best quality builders we saw during our research. I can feel comfortable that they will deliver on expectations.
From our first visit to the model home Bulverde we knew we would want to build with Sierra Classic Homes, throughout our process thus far Patrick Jackson has been knowledgeable and professional.
Sales Knowledge - Patrick has been a real pleasure to work with.
Recognized Excellence - Billy and Cory were great
I only recommend Sierra Classic after a full delouser of the pluses and minuses we experienced during construction.
Additional Comments - We are very pleased with Sierra Classic. Good communication and professionalism.
Sierra provides outstanding communication and flexibility with customers in building custom homes.
Likes & Dislikes - The feature I like most about my home is the wrap-around, covered porch. I like the cedar trim railing and holes.
Recognized Excellence - I'd like to recognize the salesman, William Rice. I'd also like to recognize Billy Burciaga and Corey Duhon.
Areas For Improvement - They didn't fall short of any of my expectations.
Areas Of Satisfaction - They met or exceeded my expectations with the expression of the final plan. It was good or better than I thought it would be.
Sales Attentiveness - He is a superstar!
Additional Comments - They are good people, so far I am really enjoying working them!
Our process with Sierra and their team was commendable, but the quality of work provided by their contractors was sloppy. We’ve found so many flaws in our home from careless contractors who just didn’t care. There were areas not painted and the cleaning crew left paint all over the floors and dust everywhere. It was very poor workmanship and I expected more from a custom home builder. Andy has done great to resolve issues as we encounter them.
Additional Comments - Nicki bachari was amazing‼️
Recognized Excellence - I would like to recognize Andy, Hannah, Nikki B. for their exceptional service. They were great people to work with.
Areas Of Satisfaction - They met my expectations. They did a good job.
I think they were very responsive and very good at what they do. They come in and do what they say they're gonna do.
Additional Comments - Our project manager, Billy Burciaga, is doing a fabulous job!
Communication - Sierra Classic Custom Homes was very responsive and very quick.
Recognized Excellence - I would like to recognize Corey Adam, Billy, and Ron Chamberlin for their exceptional service. They all do a really great job.
Areas Of Satisfaction - My expectations were exceeded in their responsiveness, timeliness, and cooperativeness.
Additional Comments - They were very helpful, clean cut and professional! It's a really great company to work with.
Alicia has been amazing start to finish so far! She represents the company well.
Value - Yes the addition of high quality standard finishes is above and beyond what other builders are providing!
Additional Comments - This has been a year long process for us and we came back to Sierra Classic when outlet circumstances changed. Alicia has been so helpful through it all and because of her and her expertise, we have been well informed along the way and trust Sierra Classic as our builder.
Additional Comments - Alicia is wonderful to work with, her experience and knowledge reflects in her quick and thorough communications, she has made this initial process quick, efficient and easy.
Recognized Excellence - Billy Burciaga and Cory Duhon were great to work with.
I would most definitely recommend Sierra Classic to anyone looking to build a custom home. Bill and Nicky were awesome. They were always quick to respond and their turnaround times on moving the process along was right on task. We appreciated all their help and suggestions to get the perfect retirement home we were looking for.
Communication - Easy to reach and very responsive!
Value - We believe we did considering the market at the time. Appreciated the many upgrades that were standard with Sierra Classic.
Sales Knowledge - Very helpful. If Nicky was unsure about something, she found out and got back to us pretty quick.
Additional Comments - It was great experience made easier by the confidence we had in Sierra Classic.
We are just starting this project. So far Sierra Classic Homes have been a excellent company to work with.
Communication - Sierra/Bill has been on top of everything.
Sales Knowledge - Bill Rice is very good at his job.
Additional Comments - If all Sierra employees and subcontractors work as hard as Bill Rice I will have a high quality house finished in a reasonable time frame.
It's been a blessing that we've had Andy as our general contractor.
Problem Resolution - I would definitely give five stars for effectively addressing and resolving problems!
Additional Comments - Bill, the salesperson, has been wonderful. Andy, our general contractor, has been spot on with everything and very effective in communicating. I don't get to talk to anybody else at the company.
There were 2 people who made us thrilled to have chosen Sierra Classic Homes; David Garcia and Mike Stopiak. I understand neither of these people are still with the company. Hence, I seriously doubt anyone could provide the customer service, attention to detail, care and concern for building a house that these two excellent representatives gracefully provided.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Sierra Classic Custom Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys