Their attention to detail and in most cases getting it right the 1st time.
We attended a seminar hosted by Sierra at their model home at Grand Ranch. We talked to another builder before settling on Sierra basis their detailed presentation of the process and reliability of their company.
Adam Glot - our builder. He did an outstanding job during all phases of the building process. He was receptive to our ideas and responsive to our changes and fixing contractor issues. At the end in spite of inclement weather he managed to complete the flatwork and get us in before our apt lease expired.
This was our 1st and probably only custom built home. In spite of horror stories we had heard from other people who had built custom homes elsewhere (none with Sierra) we were pleasantly surprised with how smooth the process & experience actually was. Sierra was responsive to our needs and attempts to save costs by re-using items (ceiling fans & light fixtures from our old home) and new purchase items for incorporation into our new home.
None. Professional, knowledgeable and responsive.
Marion Ardis is fantastic! Extremely personable and knowledgeable. Patient with questions and responsive.
Exceeded our expectations with a move in date sooner than anticipated
Floor plan is perfect. Quality workmanship and materials
Billy Burciaga - incredibly responsive, problem solver and a pleasure to work with building our home. Also Doug Ritter for his attention to detail.
None _ Billy and team met all of our expectations
Exceeded expectations on building timeline to completion.
So far it has been positive.
I am very pleased with the quality, craftsmanship, and support that Sierra Classic Custom Homes has provided. My wife and I are very pleased with their work.
We are very pleased with David and the whole process was very professional from Sierra Classic Custom Homes.
I would say Sierra Homes has been a wonderful experience. They walk you through the process in a friendly and understandable way and the relationship between both sales and home build supervision has been extremely good.
I would recommend them to anyone desiring a quality builder with a sense of value and customer understanding.
We are very pleased with Sierra Classic. Good communication and professionalism.
The build process was seamless. The house is awesome.
Patrick, the sales associate, did a phenomenal job.
Alicia is very flexible with her time - meeting whenever we can at whatever site is necessary. David has also been very accommodating meeting us on the land for plot planning and home layout - very unusual for a company officer to be so involved - very refreshing. Would be good if the Design Center hours were more flexible (i.e. open for appointments on weekends) - both of us work and it is hard to get off on a weekday to travel all the way to San Antonio.
There were too many promised made that were not kept.
Attention to detail Andy Hanna
Remote location and turnkey was offered and accomplished
Still too early in the process.
Lynn Grunewald is always there to answer any question and reassure us on every step.
Everything is going well.
My neighbor kept telling me don't let them build your house because of all the problems he had.
Patrick was fabulous from start to finish. They made sure we knew what was going on.
I do not have any suggestions for Sierra Classic Custom Homes at this time. I think they cover a lot of information in the seminar, that is where I asked a lot of questions and got answers. Patrick has been very attentive and thorough.
We are very pleased with their customer service. Also we are very pleased with Andy. He has been so helpful, patient and understanding.
I was most satisfied with the communication because they always kept in touch.
David Garcia and David Ellison were very helpful and listened to our needs and worked with us to start the plans and get everything rolling. This process is just in the beginning stages still, but we are satisfied so far. The communication was clear, the plan they have in place to build a custom home is something i didn't expect to see; they tell you exactly what to expect along the way and it also come on paper; I also think their prices are fair after comparing to different construction companies.
We are overall satisfied with the design and quality of our home. This is the third house that we have built and the experience was the worst in terms of communication and project management. While there were weather issued that impacted the last few months of the project it seemed that we were no longer a priority. There were also issues of how Sierra interacted with the City of Marble Falls from obtaining the building permit through final inspection. We had to get involved directly with the city at the end in order to obtain a certificate of occupancy.
Great design and floor plan. Quality materials and construction.
All ready have. He's using you in New Braunsfels
Our contractor Andy is great to work with. He's professional and knowledgeable. He answers questions promptly and clearly.
I have heard many horror stories from friends who have had homes built through other companies. Andy Hanna explains clearly all scheduling and construction process in a timely manner I have had NO unexpected ugly surprises.
Overall my experiences with Sierra Classic have been surprisingly pleasant. We've all heard the builder horror stories. Andy Hanna and Clifton are a treasure. Every aspect is above board. They listen to my requests and changes. Give advice on the viability and process of these requests, include and update me and the contractors of the changes and upgrades in a prompt manner. Andy always gets back to me quickly. Andy patiently listens to my concerns and worries and (sometimes repeatedly, I'm a worrier) addresses and explains the process and how it works. Donna Miller my rep was a great help in getting me started on my build and helping me choose and redesign my plans. The girls in the office are efficient and pleasant and give me plenty of warning on upcoming selections and change orders. Overall Sierra Classic has made my new custom home build a joyful experience and I highly recommend them to anyone looking for a stress free and quality custom build!
Our builder Andy has been great. He has always responded to our questions and concerns in a timely manner. We are half way through our build and are truly enjoying the proccess.
They have been phenomenal.
I felt like I had to be quality control or quality assurance and that is not what we signed up for. Even now when they come to do repairs, they ask me. I do not want them to ask me. Ask your boss what this should look like.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Sierra Classic Custom Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys