We begin our journey to build what we would consider our retirement/forever home. We did a lot of research and so far, SC is our choice of custom builder.
Excellent support from Sales, very good support from Project Manager (John Zeller), but there were some issues that we had to work through (wine room, electrical walk/wiring issues, etc.). There were difficulties getting materials due to Covid-19, but these were worked through. Most annoying issues were fit/finish issues (especially with doors/hardware/door frames).
Customer Suggestion - Alicia is very flexible with her time - meeting whenever we can at whatever site is necessary. David has also been very accommodating meeting us on the land for plot planning and home layout - very unusual for a company officer to be so involved - very refreshing. Would be good if the Design Center hours were more flexible (i.e. open for appointments on weekends) - both of us work and it is hard to get off on a weekday to travel all the way to San Antonio.
Schedule - Sierra worked hard to meet the schedule, but Covid-19 intervened and caused some minor delays
Likes & Dislikes - We like it all - master bedroom/bath, wine room, open floorplan, big garage.
Recognized Excellence - Alicia did a great job with design/communication. David jumped in several times to help out (personally) and John Zeller did well with project management. Sierra handled the disruption of a project manager change (near the end of the project) well with excellent communication of the change and addition of Mike (experienced Sierra Project Manager).
Areas Of Satisfaction - Overall very satisfied -
Sales Attentiveness - Hillary has been the Best
Concern For Needs - She understood exactly what we wanted and got it done
Value - After speaking with other builders and real estate personnel we understand Sierra provides a lot
Easier Than Expected - I expected it to be fraught with issues but they have been easily resolved with lots of good communication.
lot of good but some bad, vendors they use not up to par. sierra people really good.
Company has changed for the negative Do to Management changes
Additional Comments - Our contractor Andy is great to work with. He's professional and knowledgeable. He answers questions promptly and clearly.
Easier Than Expected - I have heard many horror stories from friends who have had homes built through other companies. Andy Hanna explains clearly all scheduling and construction process in a timely manner I have had NO unexpected ugly surprises.
Additional Comments - Overall my experiences with Sierra Classic have been surprisingly pleasant. We've all heard the builder horror stories. Andy Hanna and Clifton are a treasure. Every aspect is above board. They listen to my requests and changes. Give advice on the viability and process of these requests, include and update me and the contractors of the changes and upgrades in a prompt manner. Andy always gets back to me quickly. Andy patiently listens to my concerns and worries and (sometimes repeatedly, I'm a worrier) addresses and explains the process and how it works. Donna Miller my rep was a great help in getting me started on my build and helping me choose and redesign my plans. The girls in the office are efficient and pleasant and give me plenty of warning on upcoming selections and change orders. Overall Sierra Classic has made my new custom home build a joyful experience and I highly recommend them to anyone looking for a stress free and quality custom build!
Likes & Dislikes - I like that it was designed per what we agreed to and needed. I don't know if there's anything I dislike.
Areas Of Satisfaction - The trim work was phenomenal; that exceeded my expectations.
Although we selected Sierra as our builder based on recommendations from previous customers, our experience was not as favorable. Poor professionalism such as poor communication, poor processes and substandard workmanship all account for our opinion.
Communication - Lynn Grunewald is always there to answer any question and reassure us on every step.
We were very pleased with Sierra Classic Custom Homes. They were a very good builder. The superintendents are good. They do what they say and are on time.
Customer Suggestion - None. Professional, knowledgeable and responsive.
Additional Comments - Marion Ardis is fantastic! Extremely personable and knowledgeable. Patient with questions and responsive.
Schedule - Exceeded our expectations with a move in date sooner than anticipated
Likes & Dislikes - Floor plan is perfect. Quality workmanship and materials
Recognized Excellence - Billy Burciaga - incredibly responsive, problem solver and a pleasure to work with building our home. Also Doug Ritter for his attention to detail.
Areas For Improvement - None _ Billy and team met all of our expectations
Areas Of Satisfaction - Exceeded expectations on building timeline to completion.
Recognized Excellence - I would like to recognize Adam, Billy, and everyone who worked on our project, for exceptional service.
Areas Of Satisfaction - They exceeded my expectations when they brought the project in under the time frame given. They were very organized.
Additional Comments - Our experience was good from start to finish.
There was too many transitions going on, and the communication was not there.
They didn't stand behind the stuff they agreed on. They didn't finish the job before closing.
Additional Comments - The experience has been excellent so far.
Additional Comments - I had a good experience with the salesperson helping me. Patrick did an excellent job.
I am very happy in dealing with everyone so far. They take care of their business!
Sales Attentiveness - He is a superstar!
Additional Comments - They are good people, so far I am really enjoying working them!
All around, it has been a great experience so far.
Additional Comments - So far, it has been a smooth process working with Alicia.
William Rice and Billy Burciaga have been really great to work with thus far. They have communicated very well and their work is very good.
Recognized Excellence - Yes...Alicia Schultz, David Ellison, and Jason Long.
Areas Of Satisfaction - Address problems in a timely manner.
Additional Comments - Jason Long was a fantastic project manager. Alicia was also great as a sales consultant.
Andy Hanna, PM is outstanding ! Very impressed with him and his professional work, attitude , experience and client service !! he is a Rock Star !! Trustworthy ... Erin Null- outstanding sales rep- really cares about her clients ! Follows up....
Communication - Andy has been outstanding at communicating status, plans, changes...every detail.
Problem Resolution - Andy is great at this ....he is on top of everything
Additional Comments - Take good care of Andy Hanna - he does his job very well , very professional, and represents Sierra in the best possible way- always !!
Quality Of Materials - So far we are very satisfied.
Quality Of Workmanship - If there was something that needed changed or fixed, Andy always got the job done.
Recognized Excellence - Andy Hanna was a great construction manager. Very attentive and was quick to find an answer.
This rating is only based on a short time frame with Sierra Classic Custom Homes. We are not building the house yet. This is based on the current point in time.
Patrick has been there every step of the way every question he brought answers to us. Best customer service to date.
Additional Comments - The website is amazing, I like that it shows all of the financial details. I would add design selection options to the website as well, so people moving from out of the area can make selections remotely. Building a house is stressful, but this company and Patrick have helped take the stress out of it by giving very detailed explanations and having patience with us.
The pre-sales and pre-contract phases were both thorough. Bill Rice was extremely attentive to our vision for our future home. He went above and beyond to make smart suggestion on how to meet our budget without compromising on the quality of the custom design of our home while meetings our functional needs.
Sales Attentiveness - Bill was very helpful in understanding the process and offering ideas. He worked hard to understand what we wanted in a new home and brought ideas for consideration.
Concern For Needs - Bill worked hard to understand our need and showed concern as we looked for solutions. Bill provided ideas for things we had not thought of.
Understand Building Process - We like Co-Construct
Value - As we go through the building process we will be better positioned to decide if we received fair value for our money.
My entire experience was positive.
Additional Comments - Patrick has been extremely helpful, especially with design. Mike follows up very quickly.
Types of work - Built exactly as I requested.
Communication - David, Patrick, Mike and all office personnel communicated quickly and effectively.
Condition of Home - Very satisfied.
Quality Of Materials - Yes, especially stucco.
Quality Of Workmanship - Anything that needed attention, Mike took care of immediately.
Problem Resolution - They couldn’t do a better and quicker job.
Professional & Organized - Saved, Patrick, Mike, Mary Ann& Joanie were the best.
Punchlist - Mike did a great job!
Schedule - Worked with my schedule perfectly.
Value - Compared to other builders in area, I got the the most value for my money.
Sales Knowledge - Patrick was more than knowledgeable. He assisted me in designing a more modern home. He was especially helpful regarding the exterior design.
Design - With Patrick’s help, we were able to design exactly what I wanted.
Likes & Dislikes - Like everything!
Recognized Excellence - David for his assistance during the initial contract. He also assisted me during build several times. He is very professional and a pleasure to work with. This is my second home to build and Sierra was much more accommodating with design than my previous builder. Patrick had the best ideas for the modern design that I wanted. He spent a lot of time helping with the design and I couldn’t have done it without him. It turned out great! Mike was the best project manager. He always replied immediately to any questions or issues that I had during the build. I have a complete trust of his ability to take care of anything during build. He follows up immediately and explains things in a way that I can even understand.
Additional Comments - The app made it so much easier and the online pay was even better. It is so great to have access via app to all information regarding the build.
The quality of work was very good. We have been in the house for over a year and have not had any issues with any of the installation work.
Communication - SC has been very responsive to my questions and concerns via phone or text messages. I have never had to wait more than a day for someone to get back to me.
Recognized Excellence - I would like to recognize Jason Long for his exceptional service.
Areas Of Satisfaction - This is my third home that I have had built. Sierra Classic's construction management and quality is as good or better than any of the other builders I have worked with.
Additional Comments - Professional, friendly, and attentive personnel whom also make the process simple and relaxing.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Sierra Classic Custom Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys