All around, it has been a great experience so far.
Additional Comments - So far, it has been a smooth process working with Alicia.
William Rice and Billy Burciaga have been really great to work with thus far. They have communicated very well and their work is very good.
Recognized Excellence - Yes...Alicia Schultz, David Ellison, and Jason Long.
Areas Of Satisfaction - Address problems in a timely manner.
Additional Comments - Jason Long was a fantastic project manager. Alicia was also great as a sales consultant.
Andy Hanna, PM is outstanding ! Very impressed with him and his professional work, attitude , experience and client service !! he is a Rock Star !! Trustworthy ... Erin Null- outstanding sales rep- really cares about her clients ! Follows up....
Communication - Andy has been outstanding at communicating status, plans, changes...every detail.
Problem Resolution - Andy is great at this ....he is on top of everything
Additional Comments - Take good care of Andy Hanna - he does his job very well , very professional, and represents Sierra in the best possible way- always !!
Quality Of Materials - So far we are very satisfied.
Quality Of Workmanship - If there was something that needed changed or fixed, Andy always got the job done.
Recognized Excellence - Andy Hanna was a great construction manager. Very attentive and was quick to find an answer.
This rating is only based on a short time frame with Sierra Classic Custom Homes. We are not building the house yet. This is based on the current point in time.
Patrick has been there every step of the way every question he brought answers to us. Best customer service to date.
Additional Comments - The website is amazing, I like that it shows all of the financial details. I would add design selection options to the website as well, so people moving from out of the area can make selections remotely. Building a house is stressful, but this company and Patrick have helped take the stress out of it by giving very detailed explanations and having patience with us.
The pre-sales and pre-contract phases were both thorough. Bill Rice was extremely attentive to our vision for our future home. He went above and beyond to make smart suggestion on how to meet our budget without compromising on the quality of the custom design of our home while meetings our functional needs.
Sales Attentiveness - Bill was very helpful in understanding the process and offering ideas. He worked hard to understand what we wanted in a new home and brought ideas for consideration.
Concern For Needs - Bill worked hard to understand our need and showed concern as we looked for solutions. Bill provided ideas for things we had not thought of.
Understand Building Process - We like Co-Construct
Value - As we go through the building process we will be better positioned to decide if we received fair value for our money.
My entire experience was positive.
Additional Comments - Patrick has been extremely helpful, especially with design. Mike follows up very quickly.
Types of work - Built exactly as I requested.
Communication - David, Patrick, Mike and all office personnel communicated quickly and effectively.
Condition of Home - Very satisfied.
Quality Of Materials - Yes, especially stucco.
Quality Of Workmanship - Anything that needed attention, Mike took care of immediately.
Problem Resolution - They couldn’t do a better and quicker job.
Professional & Organized - Saved, Patrick, Mike, Mary Ann& Joanie were the best.
Punchlist - Mike did a great job!
Schedule - Worked with my schedule perfectly.
Value - Compared to other builders in area, I got the the most value for my money.
Sales Knowledge - Patrick was more than knowledgeable. He assisted me in designing a more modern home. He was especially helpful regarding the exterior design.
Design - With Patrick’s help, we were able to design exactly what I wanted.
Likes & Dislikes - Like everything!
Recognized Excellence - David for his assistance during the initial contract. He also assisted me during build several times. He is very professional and a pleasure to work with. This is my second home to build and Sierra was much more accommodating with design than my previous builder. Patrick had the best ideas for the modern design that I wanted. He spent a lot of time helping with the design and I couldn’t have done it without him. It turned out great! Mike was the best project manager. He always replied immediately to any questions or issues that I had during the build. I have a complete trust of his ability to take care of anything during build. He follows up immediately and explains things in a way that I can even understand.
Additional Comments - The app made it so much easier and the online pay was even better. It is so great to have access via app to all information regarding the build.
The quality of work was very good. We have been in the house for over a year and have not had any issues with any of the installation work.
Communication - SC has been very responsive to my questions and concerns via phone or text messages. I have never had to wait more than a day for someone to get back to me.
Recognized Excellence - I would like to recognize Jason Long for his exceptional service.
Areas Of Satisfaction - This is my third home that I have had built. Sierra Classic's construction management and quality is as good or better than any of the other builders I have worked with.
Additional Comments - Professional, friendly, and attentive personnel whom also make the process simple and relaxing.
Additional Comments - Nicki bachari was amazing‼️
They built a great home!
Likes & Dislikes - We love the screen on the back porch the most and the other porch.
Recognized Excellence - Mike Scobiak is our new project manager. Patrick Jackson, our salesman, was excellent. They both did excellent work. Patrick kept us updated, and the people we dealt with when choosing materials was great! The company made the process great.
Areas For Improvement - We went with them because of turnkey operation and they took care of everything except selecting details!
Areas Of Satisfaction - The professionalism of the workers was great!
Additional Comments - So far it has been positive.
Communication - Patrick has been great to work with, he keeps in touch with us regularly to be sure things are going well. Patrick is a great asset to Sierra Classics! John has a very calm, reassuring demeanor and is quick to address and respond to all our questions and concerns. We are happy with him as our build supervisor and feel like we are in good hands.
Problem Resolution - Problems along the way have been addressed quickly.
Communication - It is exciting to see the progress pictures that John posts. Being far away with limited travel due to the pandemic, we appreciate the pictures and always welcome more.
Easier Than Expected - The entire Sierra Classics team from top to bottom has been a pleasure to work with. We feel like we made the best choice in selecting the builder of our home and we are mostly very satisfied with the process so far.
Additional Comments - I saw every model home that they had available before we decided to go with Sierra Classic. They have a lot of nice floor plans in the model homes. They have a lot of choice and the model homes show that they do try to make things nice. You can tell they're thinking of the homeowner and how to make their life easier.
Additional Comments - Our project manager, Billy Burciaga, is doing a fabulous job!
Sales Attentiveness - Hillary has been the Best
Concern For Needs - She understood exactly what we wanted and got it done
Value - After speaking with other builders and real estate personnel we understand Sierra provides a lot
Easier Than Expected - I expected it to be fraught with issues but they have been easily resolved with lots of good communication.
Easier Than Expected - Patrick has been very attentive and helpful.
From start to finish, they were nothing but professional and helpful.
Communication - The sales process was awesome. Highly transparent. We felt like we were in a partnership to build our dream house and were well advised on upgrades that made sense vs those that didn't. Our sales associated really listened to our needs and translated these to the home design.Our construction manager has been highly communicative. He's easy to reach and takes time to explain things. He suggest ideas that makes sense and provides unbiased and highly knowledgeable input. We have never felt in the dark about progress. He's supported us with some very custom options and worked these into the build process. Throughout the process, very little has gone wrong and the few things that have have been resolved without any fuss.
Communication - Very easy to communicate with via their construction portal, email, text and phone. Always responsive, always kept us appraised of situations. Always consulted when decisions needed making.
Condition of Home - As with any construction project, there is are always a few things you find post move in, but these were generally small in nature. Overall condition at move in was outstanding.
Quality Of Materials - I would visit the construction site very frequently and also commissioned detailed inspection reports at multiple phases during construction. Everything was top quality and the inspector was extremely complimentary throughout
Quality Of Workmanship - The overall build quality that Sierra Classic Homes insists on from its sub-contractors is very high. They have a long relationship with many of their contractors and this translate to a high standard of quality and a willingness to deal with any quality issues raised.
Professional & Organized - Our construction manager said to us on multiple occasions "This is your house. It needs to be right and and you need to be happy". That says so much for the culture of the company. I couldn't be happier.
Schedule - Yes - I was made aware of schedule and timelines and timelines were met
Recognized Excellence - Andy Hanna, Erin Null and Clifton. Amazing people to work with.
Areas Of Satisfaction - Build process, build quality, options, final product - everything!
Design - The basic layouts that Sierra Classic Homes offer coupled with the ability to modify to meet needs is a great combination
Additional Comments - I feel like Sierra Classic Homes is building its business by putting its customers first. They have long tenured employees that are happy to work there. This gives me the satisfaction of knowing they're here for the long run.
Recognized Excellence - I would recognize Erin Null, Andy Hanna, and Clifton for their exceptional service. They were all three absolutely amazing. Erin helped us work through plans and choosing fixtures and finishes. Andy, the building manager, went out of his way to make sure we were happy with anything we asked for. Clifton has been great with follow up and taking care of everything we needed.
Areas Of Satisfaction - The communication was always very good between us and them. They made making changes very easy. We wanted to change something one day and Andy made it happen.
Additional Comments - We thoroughly enjoyed working with them. We would definitely build another house based on our experience with them.
Sales Knowledge - Patrick was very helpfull and pointed out numerous details.
Recognized Excellence - Patrick Jackson
Areas Of Satisfaction - Love the home.
Communication - Lynn Grunewald is always there to answer any question and reassure us on every step.
We started dealing with Sierra in 2006; Sierra has a small business feel with a large company product. This is the most personable and professional company we have ever had the pleasure of doing business with! Our sales agent Bill Watson treat us like family and is very knowledgeable of the building process and their products! Andy the construction foreman has been with Sierra for years and he is very knowledgeable, professional and personable.So far we have thoroughly enjoyed the process!
Sales Attentiveness - We love Bill
Customer Suggestion - No suggestions the process is easy.
Most of the good men have been let go and seeing a Sierra Classic home being built near us has been a true disappointment on the many delays on the building of the home and lack of communication with the home owners, especially since we recommended Sierra to these people. Not sure that we would recommend to anyone now. In saying all of this, we had a wonderful experience with Sierra on our home and the key people that we worked with. Sorry that those people are gone now. This has really made a difference, not in a good way, with this company and how it operates now. Just wanted to say that every time we had to call the office with questions about payments, etc., the ladies that we worked with were very helpful and efficient and responded quickly to our concerns. Hope that they still work for Sierra, they were always terrific!
Areas Of Satisfaction - I was most satisfied with the communication because they always kept in touch.
Up until this point I am not sure I would of recommended Sierra to a friend.
Sales Knowledge - We had a good experience working with our sales rep. David.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Sierra Classic Custom Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys