Terrible communication and follow through

Additional Comments

Additional Comments - Professional, friendly, and attentive personnel whom also make the process simple and relaxing.

Communication

Communication - Communication has been excellent; through phone calls, emails, Sierra Classic Coconstruct website, and always eager to see us when we visit. Greatly appreciated since we are not located in Texas.

Quality Of Workmanship

Quality Of Workmanship - Workmanship has been magnificent throughout the entireprocess; detailed, always pursuing construction excellence.

Problem Resolution

Problem Resolution - Through communication any possible issues have been prevented.

Professional & Organized

Professional & Organized - Entire staff has been Professional, respectful, friendly, and courteous. Delighted to have our home built by Sierra Classic.

Value

Value - We've received more than a fair value for our money. We are extremely pleased.

Sales Knowledge

Sales Knowledge - Patric Jackson was/is our sales consultant; professional, highly knowledgeable, detailed, and a great advisor during the entire process.

Understand Building Process

Understand Building Process - Sierra Classic folks make this process extremely simple.

Construction Quality

Construction Quality - As with the Quality of Workmanship, Construction Quality has been superb throughout the entireprocess; detailed, always pursuing construction excellence.

Communication

Communication - Wonderful Communication through phone calls, emails, Sierra Classic Coconstruct website, and always eager to see us when we visit. Greatly appreciated since we are not located in Texas. Our CM, Mike Lieman has kept to informed through the entire process.

Trust

Trust - Unquestionable Character, transparent Honesty, and Integrity beyond reproach.

Likes & Dislikes

Likes & Dislikes - Like everything about the house

There were a lot of project manager changes.

Additional Comments

Additional Comments - The website is amazing, I like that it shows all of the financial details. I would add design selection options to the website as well, so people moving from out of the area can make selections remotely. Building a house is stressful, but this company and Patrick have helped take the stress out of it by giving very detailed explanations and having patience with us.

Quality Of Workmanship

Quality Of Workmanship - As with any new home there are things that were found, listed and started to be fixed immediately.

Problem Resolution

Problem Resolution - Every issue they have been there to answer and solve every problem that had been identified.

Schedule

Schedule - Sierra Classic Custom Homes had no control over items not being made, or items not being shipped due to Covid. They did the best with what they were dealt.

Sales Knowledge

Sales Knowledge - Patrick Jackson answered every question we had and helped assist us in finding things we needed.

Likes & Dislikes

Likes & Dislikes - The view from my living room window is the best feature about my house. There are no comments regarding anything I dislike about my new home.

Recognized Excellence

Recognized Excellence - There are several names that I would like to recognize who had to put up with a million questions from me Ofelia Lawson. She answered every question she could and if she couldn't answer a question, she would get the question to the right person to get me an answer. Other mentionable Wes, Darren and Patrick.

I would not recommend Sierra once the house is being built. You must watch everything they are doing.

Sales Attentiveness

Sales Attentiveness - Bill has been wonderful to work with. He has gone above and beyond our expectations and has made this experience very easy and enjoyable.

Too many personnel changes, too long of a process, poor workmanship.

Additional Comments

Additional Comments - The sales person Alicia Shultz and construction manager Jason Long are the main reason we had our custom home built and we would go through them again.

Design

Design - The salesperson was instrumental in the design of the project!

Likes & Dislikes

Likes & Dislikes - I like the design and how the construction manager and salesperson really paid attention to what I wanted!

Recognized Excellence

Recognized Excellence - I would like to recognize Alicia Schultz & Jason Long for their exceptional service!

Areas Of Satisfaction

Areas Of Satisfaction - They met and exceeded my expectations with construction management and sales!

Additional Comments

Additional Comments - It was a great experience working with the construction management and the salesperson.

Little to no oversight of subs caused numerous mistakes, poor workmanship and delays. Communication was very sparse and incomplete. Finish quality of flatwork, porches, interior paint, etc. was extremely poor. Footprints, stains etc. on porch entry are a joke we are stuck with.

Sales Attentiveness

Sales Attentiveness - Excellent, good communications, knows the process & listens, personable

Couldn’t ask for a better project manager than Andy Hanna. Always answered the phone when you called and always addressed any and all issues you might have.

I built 2 homes with Sierra and would give my highest recommendation. The company is solid financially, builds outstanding quality homes, are flexible and can build anything you might have in a design idea. Communication is excellent and they have the patience to listen and understand your needs and desires.

Likes & Dislikes

Likes & Dislikes - The feature I like most about my home is the wrap-around, covered porch. I like the cedar trim railing and holes.

Recognized Excellence

Recognized Excellence - I'd like to recognize the salesman, William Rice. I'd also like to recognize Billy Burciaga and Corey Duhon.

Areas For Improvement

Areas For Improvement - They didn't fall short of any of my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - They met or exceeded my expectations with the expression of the final plan. It was good or better than I thought it would be.

Sierra was very pleasant and easy to work with. I built during Covid and even then we had very few delays.

Thank you to Sierra Classic for a positive experience in the building of our new home. Sierra's professionalism and communication is much appreciated. Building in normal times can be challenging. Sierra was able to navigate the issues of today and provide us with a high quality, fantastic home in a timely manner. Thank you!

Easier Than Expected

Easier Than Expected - Patrick has been very attentive and helpful.

Additional Comments

Additional Comments - I will and have recomended Sierra to others. Shane Robberson is an excellent Superintendent. 3rd party groups with Sierra have been good to work with (Design gallery, appliances, lighting). all very helpful for us as 1st time home builders..

Recommend with comments about working with a custom builder versus a production builder

Sierra Classic builds a very good home and unlike most other builders, they enable true custom homes. Only downside is that the build time has been much higher than expected.

Work has slowed down tremendously. Some of the work looks shotty (large drip pan under hot water heater in attic balancing on @ 1 inch beam. I was told it has a nail holding it to the small beam which concerns me for a slow leak.
Some of the holes up to roof were covered hap hazardly.)

DESIGN COORDINATOR ATTENTIVENESS

DESIGN COORDINATOR ATTENTIVENESS - Elyse is wonderful and should be recognized for her organizational skills, attention to detail and overall positive and professional attitude! Every builder should be lucky enough to have someone like her!

Additional Comments

Additional Comments - We appreciate Adam stepping up and assisting us with our house build under unusual circumstances. He has been the consummate professional and his honest, open communication is appreciated!

Too early to tell. It has taken a long time just to get where the house is today. Almost 4 months to get a foundation. Getting an inspector out to inspect the framework and then someone out to fix what was found took mostly July and August. Things are just now starting to pick up, but it has been close to 12 months since start of construction was given. I am sure the pandemic has not helped much, but I think the planning and execution could be better......

Sierra delivers on a high quality well executed home. So far they have exceeded my expectations for quality and they do the little things that will really make the house last. I thought I picked the best but now they are proving it!

Alisha is amazing to work with. Goes beyond to get the job done.

Alisha is our sales person and has been absolutely incredible! We’d recommend

Very professional company and they are patience to work with me from answering questions to scheduling meetings. Looking forward to complete my custom home.

When comparing our building process with others in the area, we seemed to have been giver fewer obstacles to navigate than many others.

Our interactions with Sierra Classic Custom Homes personnel have been very positive since we first walked into the Spicewood model and met Alicia. She was excellent to work with and answered our questions very quickly, which was greatly appreciated. Elyse is really excellent at what she does, and her talent and help with picking out all of our interior and exterior selections was incredible and made MaryLee so much more comfortable in making the huge number of selections, so we appreciate that alot. Mike is very knowledgeable and makes us confident that he is on top of the building process and will manage the project to assure the expected level of quality is obtained by all sub-contractors, and it seems that construction has been very efficient and quick since the time the foundation was completed. We also like getting the weekly construction updates, and we appreciate receiving the pictures of the progress that is being made. We are confident that we will be moving into a well-built and excellent home, and we cant wait! The only negative we have experienced was an occasional lapse of time getting responses to questions asked via Co-Construct, e-mails or voice messages earlier on in the construction process, but this hasn't been an issue anymore over the last couple months.

Design and sales have done great, project execution has not been a good experience.

Sales Knowledge

Sales Knowledge - Patrick has been a real pleasure to work with.

Construction is extremely slow

First of all, the sales agent is not clear on how they structure their loans in regard to what is included and what is additional out of pocket cost. Below are the things, as a first time home building client, I did not understand were not included in my loan:
- gutters
- rock removal
- fence for back yard
- iron fence for porches (front and back
- landscaping

Also, almost all of my allowances were under what was needed. I was told they made allowances “very generous”.


Additionally, they keep you in the dark about the construction process. You are on a need to know basis only. Any communication if probably going to have to be initiated on your end.

I will not recommend them based on their services and people, not their work product.

Alicia is incredible!!!