They have great customer service.
The house is beautiful and the experience was excellent for a new build!
Good job well done
I am very pleased with Saddlebrook's product.
They did an excellent job. It just could've been cleaned better.
It was fixed within a few days
I don't have to mention anything, they fix it before I complained and were right on top of it. They are mindful of the issues. I didn't even have to call the warranty department. I would give Five stars and beyond. They saw the issues and fixed it.
They fell short regarding landscaping, but they fixed it before I even complained. Excellent build and quality. I tried to buy from another builder and they fell short and they were unresponsive. Saddlebrook is much better and the quality of the build is better than the house I was going to purchase. The attention to detail they put into their property was much better than the other builder was doing. It was the little things like the driveway was poured in 4 sections rather than one. They paid attention to detail. For the downspouts, my home inspector gave the other builder on a scale of 1 to 10, an 8, this was a 1, as it is a quality build. Their crews are doing an excellent job and come back and inspect. The garage door was installed correctly, with almost no noise. They fine tune it, and that effort and more attention to detail I see it all throughout the house.
The concrete pour in the driveway was far better than any builder in the area, and the landscaping too. In Tennessee where rain is always happening, and I moved from Texas, we had a problem with the drainage and they fixed it and continue to improve. They saw it needed to be done and were right on top of it. They had a doozer out here and did a good job. I am confident they will come again if needed. The quality of the built far exceeded the other builders. It could be with the on-site builder. but this is locally owned and they know how to build houses in Tennessee. They are not just coming here and finding out the details for building homes in East Tennessee. I recommend this builder, you cannot get a better builder in East Tennessee and they know the ins and outs. They are an entirely different builder in Tennessee.
I heard about them through my realtor. She knew I wasn't happy with the other builder. The houses are higher and you pay more per square foot, but she said you may see how much better it is, and it was. When purchasing 3,000 square feet rather than 2,000 square feet, you are walking away with a better house and location too.
He acted like he was on my side and not the builders. He was an advocate for the person rather than the builder. I paid for the inspector and they went through the punch list. For the builder's final walk throughout, he acted like an advocate for the buyer rather the builder. Others can get defensive.
It was all the way around great and were really thrilled and cannot believe it is our house. It is absolutely beautiful and the work was done beautifully. I would strongly recommend them to anyone moving into the area.
We had an amazing experience building our home with the team at Saddlebrook. They were attentive, knowledgeable, and always great to work with. They did a great job with our home.
This high standards of quality. The large number standard features of that most builders consider an upgrade. The employees we worked with were all genuine, helpful, and knowledgeable.
I brag to everyone about what a wonderful experience i had building my home.
It is a beautiful house!
We would highly recommend Saddlebrook companies to anyone.
I was most satisfied with the quality and value of the home. They build a great home.
It has been a very pleasurable experience. They held very high professionalism through the process.
Saddlebrook went above and beyond to ensure we got the home we wanted. I have heard horror stories of building a new home but the process with Saddlebrook was streamlined, efficient, and put us at ease. We love our new home!
Cathy McDonald is fabulous and is really the one who made us comfortable enough to finally make the commitment to build.
I feel like they are the Henry Ford of home builders. They have it down to a science and it shows.
Actually, a company I would consider working for. That is how much I believe in them.
I like my location and the quietness. They try to keep everything tidy and clean.
Saddlebrook builds a very nice quality home!
Dealing with people from Saddlebrook, they are very professional, friendly, and easy to work with. I would recommend them to anybody!
I was most satisfied with the overall feelings of professionalism from top to bottom and them making the experience very satisfying.
I would like to give a big thank you to the whole team for the process and delivering us a home. We are very happy so far!
Saddlebrook Properties is the best real estate company that we have ever worked with.
They kept their promises.
The Saddlebrook team works together to effectively help reduce the home builder's anxiety. Many decisions must be made and the expertise of the Saddlebrook staff provided information enabling informed decisions.
We are very pleased. They had us in on time.
I was most satisfied with the professionalism in the design center was able to give us everything we were looking for.
We saw a completed house and did not go through the building process. The size and layout is perfect for us in seaking to down size from a much larger home. We would have had several more electrical outlets throughout the house. The craftsmanship and finish are excellent. I would recommend Saddlebrook to anyone seeking a fine home.
I recently purchased a home from Saddlebrook and was very pleased with Karlyn Reedy and the entire process. They did what they said they would do during the transaction. I am looking forward to many years at Briarstone.
Karlyn Reedy made the experience superior
We like the crown molding, Karlyn was good, and basically we like everything else.
The project manager Marty is very helpful and very knowledgeable. Helped us a lot.
I was most satisfied with the quality of the construction. It seems to be very high.
I was most satisfied with the quality of the house and the professionalism of the staff. It's a really well-built house
I was most satisfied with their efficiency and the quality of the home. Everything is very professional and step by step to the schedule so we are very satisfied.
I was most satisfied with how the schedule was kept up and how they followed through on commitments.
This is the second home we've built with Saddlebrook and I would recommend them to anyone.
I am completely satisfied and am 100% satisfied with the sales associate Karlyn. Karlyn and the owner have been helpful and thoughtful. I appreciate everything they have for us.
I was most satisfied that they preformed in regards to the contract and they did it in a timely basis. The followed up with it and it took the worry off of me to not be concerned about the timelines. I would recommend to anyone.
Saddlebrook and our realtor, Karlyn Reedy were great to work with!! Everything was organized and stayed on schedule right from the start. Karlyn kept me informed and was always available for questions and advice. Picking our the finishes was easy in the Design Center, and I am happy with the choices we made. Saddlebrook really tries to get things right and make you happy.
Saddlebrook is a semi-custom home builder. You can customize to a certain extent, but it is expensive to do so. We chose to build with them because of the neighborhood and location and are very happy with both. Overall our home is very beautiful, but it was challenging to try to take a standard model and modify it to fit our needs. We often had to ask a question several times and in different ways to get an acceptable answer. You do not get direct contact with vendors supplying extras such as irrigation, audio/visual customization and closets (you can if you pay extra). Therefore when trying to customize you often have to work through a middle man.
I am a Realtor and have a lot of experience with new construction. I trusted Saddlebrook Properties to build my own home. I knew they would work with me professionally, deliver a good project and stay on schedule to close on the date promised. Karlyn and Heather were wonderful to work with and always available for good advice. I would recommend building with Saddlebrook Properties to anyone.
They are a very professional team, providing the closest thing to custom home building without being fully custom.
I was most satisfied with the communications with the staff. I was satisfied with the sales, project management, design center, and service.
I would definitely recommend them as a home builder.
Our whole experience with Saddlebrook Properties has been very positive! We would definitely work with Saddlebrook Properties again.
I was most satisfied with the timing. They were very good at being on time with deadlines. The job site when we visited was very clean.
We have a friend who built with them and they were happy with them. They told us Saddlebrook was one of the better builders in the area. I love our house.
Everything!. Expectations were met and exceeded from scheduling down to the last detail! This is the way a house buying experience should be!
Working with Brendan was great. He was knowledgeable and professional. The home turned out nice. I have been very pleased with the followup since we've been in the home. The warranty process has been very smooth so far.
I was most satisfied with setting up the closing. Tina was helpful in making sure everything got arranged that we needed to.
Karlyn was wonderful to work with! She and Mike make a great team...
I love my house!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Saddlebrook Properties as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys