Our last change order was for landscaping and they refused to have landscaper meet what was on the change order. We were forced to meet with landscaper and grilled about why we wanted our items in the order and pressured. Their landscaper, Reno, is about her vision - not yours. In house realtor did not explain windows and doors, we have windows we have never seen in any other build of our plan. After closing, we discovered 2 rooms with non working outlets, the gas to our heat had not been turned on, our upgraded rapid recirc for water heater had not been turned on, our 4 toilets did not have handles installed correctly, tub had scratches all over from grout repair on punch list, trim on porch started falling off, our custom mirrors to match cabinets weren’t ordered so had to wait another 6 weeks for those, damaged garage doors, and are still waiting 60 Days later for our cooktop and dishwasher. The pro is that so far they continue to send vendors to fix things. We often reflect on their realtor waxing poetic about their quality processes and checks - ha, ha.
So different from our pleasant experience five years ago. Shoddy finish workmanship. Shallow grout. No sign of cleanup. Followup on Orientation incomplete but reported completed. Dishwasher inoperable at closing and had to be replaced. Oven required calibration.
It is still quite hard to give my impression. I love the potential of my subdivision. I think my new neighbors will be great. However, there have been some quality issues. Several repairs should not have happened in the first place. Imagine your favorite shirt is a crisp clean white shirt. But somehow you get a small stain on the front of it. You still love the shirt and you really hope the stain can be removed. That's where I am. I am hoping the stain can be removed. My 60 day punch list will soon be presented. The way it is addressed will help cement my opinion.
The building experience was top notch and would recommend.
Amazing home. Extremely well built, great modern floorplan that was thoughtfully designed... and QUIET. We do hear the kids upstairs at all, where in our previous house it sounds like they would fall through the ceiling. We are in love with our new home and would recommend Saddlebrook to anyone. Sure it is a bit more expensive that a "cheaply built" new home... but I believe it was worth the premium. It is the PERFECT house for our family.
Quality of the home for the price is very good!
Wouldn’t call the places luxury townhomes. Certainly very nice, but finishes wouldn’t fall into that category. See 16. Should only be only allowed to owners - not rental units. Very disappointed on that front. Really drops value of community. See 12 for the drop to 3 stars.
I found them to be extremely professional. They went the extra mile, and paid great attention to detail.
Very. Professional and easy to work with on any issues.
Everyone we've worked with at Saddlebrook has been exceptional. Great house, great company. Very happy!
Very organized, and great customer service!
Saddlebrook has exceeded my expectations in regards to quality, responsiveness, customer service.
They are high-quality homes. They did a great job in assuring the quality of the whole process, including the inspection.
I worked with many builders. Saddlebrook has been the best by far.
Overall happy with the experience!
We would gladly recommend The Townhouses to anyone. It has been a great experience and Cathy McDonald was wonderful to work with..
The building process was very well organized. The design center was a plus.
Exceptionally high standard, fullfilled my expectations.
The quality and beauty of the homes truly show's their attention to detail!
The Saddlebrook process and people deliver a beautiful well built home. One to be proud of, along with the providing life in a wonderful neighborhood.
My Saddlebrook representative, Tina, was wonderful to work with and made the process so easy and painless.
Staff was excellent & house was completed on time.
A great experience from signing the contract until closing on the property. Very professional staff from design, build and final close. Have been timely in responding to post close issues which have been minor to date.
We were very pleased with the entire buying process.
It's a beautiful home, and you can't beat that. I just moved in on Monday, and I am already having problems with one of the bathrooms. The water won't get hot and the pressure is too low. If something is wrong you have to put it a work order to have them come out. The hardest thing is getting them to come out because they are so busy.
Th whole experience was very positive. Starting with the agent and then through the design studio, watching the construction progress, and any interaction with the workers on-site, it was a pleasant experience.
They have very good customer service and the company stands behind their committed date.
We have been through 2 new builds with Saddlebrook and remain very pleased with the entire build experience. Karlyn R. Was our guide through both builds and she is top notch. We cannot recommend her enough for her above and beyond attention and responsiveness. The entire Saddlebrook team has been a pleasure to work with. The integrity, quality, and customer care we have received is worthy of 10 stars.
I am ins till in process of warranty
Testament to Saddlebrook Properties
A few months ago, while driving and looking for a new home, we visited the beautiful community of Brookmere, a Saddlebrook Properties development. When we passed the entrance and saw the gorgeous tree-lined avenue, we knew this was a place we could call home.
Several months into the building process, we have not been disappointed. The Saddlebrook team is professional, attentive and well organized. Their attention to detail is remarkable and their work is of a high quality. Our sales agent, Robin Germain, continues to guide us with skill and care. Everyone aims to please.
We highly recommend Saddlebrook Properties.
Glenn and Joan Swift
October 27, 2020
Tina Buckles with Saddlebrook Properties was very responsive and professional.
It has been a pleasant experience. TY
They build a very good home.
It is a total process that impressed us.
If you have a question they respond almost immediately or refer you
open to changes which is rare with some developers
Saddlebrook Properties's quality is really good.
Very professional and responsive. Satisfied with construction quality.
They have great customer service.
The house is beautiful and the experience was excellent for a new build!
I am very pleased with Saddlebrook's product.
Sales Representative - 10!
They did an excellent job. It just could've been cleaned better.
Punchlist - It was fixed within a few days
Warranty - I don't have to mention anything, they fix it before I complained and were right on top of it. They are mindful of the issues. I didn't even have to call the warranty department. I would give Five stars and beyond. They saw the issues and fixed it.
Areas For Improvement - They fell short regarding landscaping, but they fixed it before I even complained. Excellent build and quality. I tried to buy from another builder and they fell short and they were unresponsive. Saddlebrook is much better and the quality of the build is better than the house I was going to purchase. The attention to detail they put into their property was much better than the other builder was doing. It was the little things like the driveway was poured in 4 sections rather than one. They paid attention to detail. For the downspouts, my home inspector gave the other builder on a scale of 1 to 10, an 8, this was a 1, as it is a quality build. Their crews are doing an excellent job and come back and inspect. The garage door was installed correctly, with almost no noise. They fine tune it, and that effort and more attention to detail I see it all throughout the house.
Areas Of Satisfaction - The concrete pour in the driveway was far better than any builder in the area, and the landscaping too. In Tennessee where rain is always happening, and I moved from Texas, we had a problem with the drainage and they fixed it and continue to improve. They saw it needed to be done and were right on top of it. They had a doozer out here and did a good job. I am confident they will come again if needed. The quality of the built far exceeded the other builders. It could be with the on-site builder. but this is locally owned and they know how to build houses in Tennessee. They are not just coming here and finding out the details for building homes in East Tennessee. I recommend this builder, you cannot get a better builder in East Tennessee and they know the ins and outs. They are an entirely different builder in Tennessee.
Lead Source - I heard about them through my realtor. She knew I wasn't happy with the other builder. The houses are higher and you pay more per square foot, but she said you may see how much better it is, and it was. When purchasing 3,000 square feet rather than 2,000 square feet, you are walking away with a better house and location too.
Saddlebrook Walk Throughs - He acted like he was on my side and not the builders. He was an advocate for the person rather than the builder. I paid for the inspector and they went through the punch list. For the builder's final walk throughout, he acted like an advocate for the buyer rather the builder. Others can get defensive.
Additional Comments - It was all the way around great and were really thrilled and cannot believe it is our house. It is absolutely beautiful and the work was done beautifully. I would strongly recommend them to anyone moving into the area.
We had an amazing experience building our home with the team at Saddlebrook. They were attentive, knowledgeable, and always great to work with. They did a great job with our home.
Areas Of Satisfaction - This high standards of quality. The large number standard features of that most builders consider an upgrade. The employees we worked with were all genuine, helpful, and knowledgeable.
I brag to everyone about what a wonderful experience i had building my home.
It is a beautiful house!
We would highly recommend Saddlebrook companies to anyone.
Areas Of Satisfaction - I was most satisfied with the quality and value of the home. They build a great home.
Saddlebrook Walk Throughs - It has been a very pleasurable experience. They held very high professionalism through the process.
Saddlebrook went above and beyond to ensure we got the home we wanted. I have heard horror stories of building a new home but the process with Saddlebrook was streamlined, efficient, and put us at ease. We love our new home!
Sales Representative - Cathy McDonald is fabulous and is really the one who made us comfortable enough to finally make the commitment to build.
Saddlebrook Walk Throughs - I feel like they are the Henry Ford of home builders. They have it down to a science and it shows.
Additional Comments - Actually, a company I would consider working for. That is how much I believe in them.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Have any questions? Feel free to contact us. We will be happy to hear from you!
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Saddlebrook Properties as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys
Have any questions? Feel free to contact us. We will be happy to hear from you!