Our last change order was for landscaping and they refused to have landscaper meet what was on the change order. We were forced to meet with landscaper and grilled about why we wanted our items in the order and pressured. Their landscaper, Reno, is about her vision - not yours. In house realtor did not explain windows and doors, we have windows we have never seen in any other build of our plan. After closing, we discovered 2 rooms with non working outlets, the gas to our heat had not been turned on, our upgraded rapid recirc for water heater had not been turned on, our 4 toilets did not have handles installed correctly, tub had scratches all over from grout repair on punch list, trim on porch started falling off, our custom mirrors to match cabinets weren’t ordered so had to wait another 6 weeks for those, damaged garage doors, and are still waiting 60 Days later for our cooktop and dishwasher. The pro is that so far they continue to send vendors to fix things. We often reflect on their realtor waxing poetic about their quality processes and checks - ha, ha.
So different from our pleasant experience five years ago. Shoddy finish workmanship. Shallow grout. No sign of cleanup. Followup on Orientation incomplete but reported completed. Dishwasher inoperable at closing and had to be replaced. Oven required calibration.
It is still quite hard to give my impression. I love the potential of my subdivision. I think my new neighbors will be great. However, there have been some quality issues. Several repairs should not have happened in the first place. Imagine your favorite shirt is a crisp clean white shirt. But somehow you get a small stain on the front of it. You still love the shirt and you really hope the stain can be removed. That's where I am. I am hoping the stain can be removed. My 60 day punch list will soon be presented. The way it is addressed will help cement my opinion.
The building experience was top notch and would recommend.
Amazing home. Extremely well built, great modern floorplan that was thoughtfully designed... and QUIET. We do hear the kids upstairs at all, where in our previous house it sounds like they would fall through the ceiling. We are in love with our new home and would recommend Saddlebrook to anyone. Sure it is a bit more expensive that a "cheaply built" new home... but I believe it was worth the premium. It is the PERFECT house for our family.
Quality of the home for the price is very good!
Wouldn’t call the places luxury townhomes. Certainly very nice, but finishes wouldn’t fall into that category. See 16. Should only be only allowed to owners - not rental units. Very disappointed on that front. Really drops value of community. See 12 for the drop to 3 stars.
I found them to be extremely professional. They went the extra mile, and paid great attention to detail.
Professional Organization
Very. Professional and easy to work with on any issues.
Everyone we've worked with at Saddlebrook has been exceptional. Great house, great company. Very happy!
Very organized, and great customer service!
Saddlebrook has exceeded my expectations in regards to quality, responsiveness, customer service.
They are high-quality homes. They did a great job in assuring the quality of the whole process, including the inspection.
I worked with many builders. Saddlebrook has been the best by far.
Overall happy with the experience!
We would gladly recommend The Townhouses to anyone. It has been a great experience and Cathy McDonald was wonderful to work with..
The building process was very well organized. The design center was a plus.
Exceptionally high standard, fullfilled my expectations.
The quality and beauty of the homes truly show's their attention to detail!
The Saddlebrook process and people deliver a beautiful well built home. One to be proud of, along with the providing life in a wonderful neighborhood.
My Saddlebrook representative, Tina, was wonderful to work with and made the process so easy and painless.
Staff was excellent & house was completed on time.
A great experience from signing the contract until closing on the property. Very professional staff from design, build and final close. Have been timely in responding to post close issues which have been minor to date.
We were very pleased with the entire buying process.