Wouldn’t call the places luxury townhomes. Certainly very nice, but finishes wouldn’t fall into that category. See 16. Should only be only allowed to owners - not rental units. Very disappointed on that front. Really drops value of community. See 12 for the drop to 3 stars.
I found them to be extremely professional. They went the extra mile, and paid great attention to detail.
Very. Professional and easy to work with on any issues.
Everyone we've worked with at Saddlebrook has been exceptional. Great house, great company. Very happy!
Very organized, and great customer service!
Saddlebrook has exceeded my expectations in regards to quality, responsiveness, customer service.
They are high-quality homes. They did a great job in assuring the quality of the whole process, including the inspection.
I worked with many builders. Saddlebrook has been the best by far.
Overall happy with the experience!
We would gladly recommend The Townhouses to anyone. It has been a great experience and Cathy McDonald was wonderful to work with..
The building process was very well organized. The design center was a plus.
Exceptionally high standard, fullfilled my expectations.
The quality and beauty of the homes truly show's their attention to detail!
The Saddlebrook process and people deliver a beautiful well built home. One to be proud of, along with the providing life in a wonderful neighborhood.
My Saddlebrook representative, Tina, was wonderful to work with and made the process so easy and painless.
Staff was excellent & house was completed on time.
A great experience from signing the contract until closing on the property. Very professional staff from design, build and final close. Have been timely in responding to post close issues which have been minor to date.
We were very pleased with the entire buying process.
It's a beautiful home, and you can't beat that. I just moved in on Monday, and I am already having problems with one of the bathrooms. The water won't get hot and the pressure is too low. If something is wrong you have to put it a work order to have them come out. The hardest thing is getting them to come out because they are so busy.
Th whole experience was very positive. Starting with the agent and then through the design studio, watching the construction progress, and any interaction with the workers on-site, it was a pleasant experience.
They have very good customer service and the company stands behind their committed date.
We have been through 2 new builds with Saddlebrook and remain very pleased with the entire build experience. Karlyn R. Was our guide through both builds and she is top notch. We cannot recommend her enough for her above and beyond attention and responsiveness. The entire Saddlebrook team has been a pleasure to work with. The integrity, quality, and customer care we have received is worthy of 10 stars.
I am ins till in process of warranty
Testament to Saddlebrook Properties
A few months ago, while driving and looking for a new home, we visited the beautiful community of Brookmere, a Saddlebrook Properties development. When we passed the entrance and saw the gorgeous tree-lined avenue, we knew this was a place we could call home.
Several months into the building process, we have not been disappointed. The Saddlebrook team is professional, attentive and well organized. Their attention to detail is remarkable and their work is of a high quality. Our sales agent, Robin Germain, continues to guide us with skill and care. Everyone aims to please.
We highly recommend Saddlebrook Properties.
Glenn and Joan Swift
October 27, 2020
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Saddlebrook Properties as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys