Areas Of Satisfaction - The service tech repaired a broken lock on my custom iron door. It matches the patina perfectly. Excellent craftsmanship.
Areas Of Satisfaction - They met all of them.
They are a great company!
Areas Of Satisfaction - They met or exceeded expectations in the quality and the design.
Additional Comments - They did very nice work, and I enjoyed working with them. They are a dedicated company, and the people in customer service are amazing!
Great quality and workmanship
Quinn at Scardino Doors is great and very communicative. The work is also very good.
We had a great experience with them. I would highly recommend them if someone was in the particular market for the doors they sell.
They have a very good system of service and the quality is very high.
Out of all of our renovations, the custom 9' Fench Steel door/window and Iron Front Door designed and installed by Scardino were by far the best decisions we made. The quality and craftsmanship is some of the best I've seen anywhere and Holly and her team are professionals. We did have a couple of setbacks during our project but communication and expectations were managed as well as can be expected. Will definitely use and recommend Scardino again!!!
It was great that they coordinated and communicated well with our general contractor.
We are beyond pleased with the quality of our door. The instillation process went perfectly. I have already recommended them to a friend!
They made everything look new. Like it was when it was first built.
Areas Of Satisfaction - It all was a great experience. We LOVE our doors!! It has added so much curb appeal to our house!
Areas For Improvement - Nowhere really. Perhaps the installers could’ve put plastic around the area so the dust was contained.
Lead Source - Friends....
I felt like the whole process was fantastic. The installers worked diligently and did a really great job.
From the beginning, Scardino's showed how professional they were. We spent several months looking at different iron door manufactures and chose Scardino's because their doors were not mass produced but are custom built to what the customer wants. From initial no pressure sales discussions, to the design stage where they photo shopped the door design on a picture of our home so we could see what it would look like. Once we decided on the exact door design they created CAD drawings and quickly made the changes we wanted. Since each door is handcrafted, they kept us informed and updated on when door would be completed. (Which was right on the schedule they advised us on). Their installation staff were extremely professional and did an excellent job on the installation. Once door was installed we had a few minor adjustment issues and Scardino's addressed them immediately. We are extremely pleased with the look of our new iron door and how it accents our home. We would highly recommend them to anyone looking for an iron door for their homes.
If I were to recommend someone, I would make sure to include the caveat about the fabricators.
I would recommend with qualifications. I would recommend them as the quality is very good and I would use them again. However, it needs to be done in the US, not over the ocean. It is not their fault and we didn't know that and were planning a wedding. I like the people and I would recommend them because I like the door, but I would tell them to understand the timeframe. If you need it quick, not count on it.
SCARDINO DOORS subcontractors damaged our door. We have tired for almost 2 weeks to get it resolved. No sucess
The repairmen did an extremely excellent job. I would recommend them to anyone.
Awesome experience. Love our doors!
This company has always responded to every request in a very timely matter.
Areas Of Satisfaction - Every area, they treat their customer, the way they would like to be treated.
Areas For Improvement - N/A
Lead Source - From another builder.
Additional Comments - We need more people like Tom in the business.
Problem Resolution - We didn't have any problems.
Areas Of Satisfaction - I was satisfied with the quality of the work.
Lead Source - It was a board member who knew about them.
Areas Of Satisfaction - I was very impressed with them and they gave outstanding service throughout the whole project from start to finish. I was impressed with their service and product.
Areas For Improvement - We were dealing with a new employee but she was really nice and everyone there was really helpful.
Lead Source - I found them online.
Additional Comments - The whole experience was outstanding!
Areas Of Satisfaction - Value
Areas For Improvement - Mfg time
Areas Of Satisfaction - I was satisfied with the finished product.
Lead Source - I heard about them from online research.
Areas Of Satisfaction - I was most satisfied with the actual doors, they are amazing.
Lead Source - I heard about them from a builder.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of SCARDINO DOORS as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys