I had a very good experience with Pine Street Carpenters. I left for the winter while they re-modeled the kitchen. I trusted them to keep my house safe and clean until I came back. When I came home I had a brand new kitchen except for the stove which took almost eight months! (Not their fault) They provided me with a substitute oven which was greatly appreciated because I had family staying for a month. I am happy I chose a local company who did their best to please me!
Areas Of Satisfaction - I was especially impressed by Dana Bender. She was personable, had great ideas, and was really easy to work with. I was really grateful that they provided a substitute oven while waiting for the original one to arrive.
Recognized Excellence - Dana Bender. Because I was away for the whole project I did not get to meet the people who actually remodeled my kitchen. They did a wonderful job and I would highly recommend them.
PM Professionalism - Engaging, knowledgeable, flexible... can't say enough good things... always made time to answer my questions, regardless of how basic they may have been. Include Eric too.
Recognized Excellence - Thru and thru, we were extremely pleased with the entire staff and tradesman, from the first interaction all the way to the end of the project. No weak links. Attentive to client needs, and appropriately steered us in the right direction when we veered off course.
Areas Of Satisfaction - Pine Street Carpenters exceeded our expectations on so many levels. From the initial walk-through, to bid, to design, construction, and timeline. Their professionalism, dedication to customer satisfaction, design and workmanship are unparalleled in this industry.
Recognized Excellence - A shout out to Eric DeProspero! Aside from his talent as a craftsman, his a hard worker - prompt, reliable, tremendous attention to detail and fastidious in regard to cleaning up after each day’s work. He was key to how smoothly our project ran.
Our kitchen is beautiful and functional, just what we were hoping.
PM Professionalism - Aaron is a first rate carpenter. He does beautiful work, is meticulous and calm. I can't say enough about the quality of his work. It is truly an art.
Areas Of Satisfaction - From design process to punch list, the team at Pine Street was professional, respectful, friendly, and did amazing work!!!
Additional Comments - I highly recommend Pine Street without hesitation to anyone looking to remodel a kitchen. Every member of the team was amazing!
Use Comments - Pine Street delivered the kitchen of our dreams! Everyone involved from design and customer service to sub contractors, were extremely professional. I felt comfortable with the people in my home each day. They were on time, clean and efficient. No time was ever wasted. We plan to use Pine Street for future bathroom renovation because now we know, they are simply the BEST!
We used Pine Street Carpenters to completely remodel our master bathroom. We were completely satisfied with our experience - from the design phase with Dana to the actual work done by Tommy and his crew. The work by both Pine Street and their subcontractors was meticulous and the job site was immaculately clean at the end of each work day. In addition, they completely discussed any issues that came up as the work progressed, and suggested many design changes that worked out perfectly.All in all, we were completely pleased by our experience with Pine Street. All of the workers were friendly, courteous, and highly competent. We highly recommend Pine Street!
Areas Of Satisfaction - The meticulous nature of their work, their professionalism, and the friendly nature of their crew. I work from home, so this made the process as painless as possible. In addition, the final product exceeded our expectations and has really transformed our house.
Recognized Excellence - Dana Bender, who provided wonderful design advice and guidance through all phases of the project. Tom O'Neill, who was a pleasure to work with and provided excellent suggestions as the work progressed. And, actually, all of their crew and subcontractors, who were professional, friendly, and very tolerant of our very large (and attention seeking) dog.
We hired Pine Street Carpenters for a Kitchen/Laundry/Powder rm reno that covered almost 1/4 of the house while we were over 1,000 miles away. That took guts and trust on a level I have never experienced but so happy we took that leap of faith as we now have a beautiful kitchen that totally exceeded our expectations. What a great group of folks at this company...always professional, friendly, accessible and really good at what they do.
Areas Of Satisfaction - The feeling of trust would be No 1. We were leaving our home for two months in the hands of the many people it took for this major renovation but after meeting owners and staff it became pretty clear they would take special care and they did. No 2 would be communication. That was imperative because of our inability to be at the site to make decisions etc. but everything went smoothly because Pine Street communicated so effectively during the entire process.
Additional Comments - Highly recommend based upon our experiences and the quality of the product we received.
Our second project with Pine Street, and we're once again pleased with their work. Our new front porch is beautiful, comfortable and we're enjoying it immensely. We love the design and the lighting. An all-around great job. We will use Pine Street for all our future remodel/construction products.
Areas Of Satisfaction - Design - Pine Street was able to take our thoughts and turn them into a beautiful porch design that has really changed the look of our house.
Design And Selections - Dana Bender was a huge help in our decision making process! Her thoughts and suggestions helped us choose a design that we love!
Pine St Carpenters helped create the kitchen, living room and dining room of our dreams. My wife is a professional chef and she now has a kitchen worthy of her skills. Accross the board, everyone we worked with was fantastic. They took the time to explain everything to us before, during and after the project, and were there whenever we needed help. Everyone who's walked into our house since completing the project has been amazed at the transformation of our home, which is now open, inviting, functional and much more structurally sound than when we first moved in a year ago. Pine St was professional, courteous, knowledgeable and quality through and trough. We are very grateful for Pine St Carpenters and their crew!
Pine Street engaged us early at a time when our dreams of renovations were just images, clippings and intentions. Despite having the highest cost estimate for the work, their thoughtfulness, thoroughness and candor about what we should expect beneath the top line cost summaries of the project won our trust and they then led us from discovery of the structure to design and plan, then through the journey of construction, selection and finishing. Their guidance, partnership, inventiveness and integrity throughout the process made this a beautiful experience for us and the finished product is out of this world. We would (and do!) recommend them to everyone.
Areas Of Satisfaction - Their engagement in the design of the house was the most surprising and ultimately the most satisfying aspect of our project. For example, we discovered potential in the structure we didn't know about from the beginning (a vaulted ceiling from a crawl space; dramatic beams that became both features and then accent molding; old brick left exposed in a corner as an accent and reminder of the rougher history of the house in the otherwise opulent kitchen). This kind of creative partnership was terrific.
Recognized Excellence - Tommy O'Neil was a star -- creative and affable, clearly invested in the project and trustworthy to an exceptional degree. He was the key player on the project and made our experience awesome.
Pine Street Carpenters recently completed the second major project we have engaged with themTheir quality, professionalism and ease of working with are surpassed by no other contractor we have worked with in the past
Pine Street Carpenters were professional, stuck to the time frame we agreed upon on, listened to our responses about changes on our plans, and overall we are happy with the end product. We will recommend them to a friends.
Recognized Excellence - Dana Bender was amazing to work with. Also, Jimmy and Tom - true assets to the company. And Ted did a wonderful job with the tiling
Pine St was a pleasure to deal with at all phases. Their honesty, integrity and workmanship are excellent. We will continue to use them on our next project.
Areas Of Satisfaction - We are so grateful to Pine Street for the quality of the labor, materials , and craftsmanship they provided in our new kitchen. Our contractors and subcontractors were easy to communicate with and always courteous. Dana was fanatastic at communicating with us and allowing us to bounce ideas off of her. Any additions that we requested along the way were never a problem. We love our new kitchen, every single detail!Thank you Pine Street!
Additional Comments - Thank you for a great experience and the dreamy kitchen!
We love our new kitchen, laundry/mud room and powder room. The carpenters at Pine Street are talented, professional, and knowledgable. The subcontractors they work with are excellent. Pine Street's staff are accessible and responsive. From the design phase to installation, Pine Street attends to every detail. While our new kitchen and laundry room have been completed for a few months, Pine Street stays in contact with us, ensuring that any issues that may arise are taken care of.
Areas Of Satisfaction - Design - we went through many design plans and changes till we reached the right one for us.Quality of custom cabinetry - our cabinets were made to our specifications both inside and out.Installation - the carpenters, Tommy and Jimmy, were talented, as well as kind.product search - suppliers suggested by Bill were helpful.
Expertise - Others told us we were unable to remove a wall and create the kitchen we wanted. Pine Street worked with us and was able to accomplish all aspects of the kitchen we wanted.
Problem Resolution - Anytime I had a question or concern, the guys on site were very helpful and answered all my questions. Communication from the office with additional questions was always prompt and professional.
PM Professionalism - Both Toms were wonderful to work with. Very professional and answered all of our questions as we progressed through the project. When we were away on vacation, pictures and notes were sent to update us daily.
Areas Of Satisfaction - Satisfied with the overall experience. The professionalism of everyone that worked on the project was wonderful. Going through a huge project (for us) was a little stressful, but once the team was working and so available for questions, our stress level was minimal and it was a very smooth 6 weeks. Another area of satisfaction was the cleanliness of the project. At no time was there dirt/dust throughout the rest of our home. Walls taken down, windows filled in, rebuilding walls. The rest of the house stayed clean with no dust anywhere.
Lead Source - We learned of Pine Street when Brendon Dolan was our son's baseball coach for one year. This was before we were ready to do any project. Over the next few years we followed Pine Street via their website, Houzz, and Facebook and watched their projects. When we were ready for our project, we knew who we wanted to work with.
Pine Street Carpenters did a great job and I would recommend them to others.
Areas Of Satisfaction - I was most satisfied with their cleanliness and professionalism. The end product was top notch and they were very easy to work with.
Our kitchen remodeling project was a great success. The design collaboration resulted in an ideal workspace that is both functionally and aesthetically outstanding. The project management and oversight was effective. The project stayed on schedule and the team easily handled the occasional change request from us. We are thrilled with the end result and highly recommend Pine Street Carpenters for home improvements.
Recognized Excellence - Absolutely impressed with Eric DeProspero's skill, work ethic, and professionalism.
Additional Comments - The project was a great success. Thanks to the Pine Street team!
PM Professionalism - Jim went above and beyond on our project and exceeded our expectations. He uncovered damage and repaired it to make our home structurally sound.
Areas Of Satisfaction - Pine Street delivered in every way. From design through demo to finish, Pine Street created our dream kitchen. We were impressed with Brendon's design and his focus on function, while using high quality products, to help us achieve the kitchen we envisioned. The entire team was responsive to any question or concern that we had, and the workmanship of those onsite (along with the neatness of the site) was exceptional. Many Thanks!! We enjoy our kitchen each and every day!!!
Recognized Excellence - We were impressed with everyone. Brendon was great at guiding us initially, and Sean kept things moving smoothly throughout the construction phase. Onsite both carpenters were great! We also were very happy with the electricians.
Areas Of Satisfaction - Overall competence in every aspect of project and amazing communication throughout project. Client focused.
Areas Of Satisfaction - Pine Street was exceptionally professional in all aspects - from the design of the project through its implementation. They not only met our needs but gave good suggestions based on their knowledge and expertise.
Additional Comments - Throughout the project, Pine Street was honest and straightforward with us. Additionally, all of their subcontractors were impressive in their knowledge and expertise. In all ways, Pine Street Carpenters respected the sanctity of our home.
Additional Comments - Pine Street Csrpenters offers exceptional commitment to the entire project.
Areas Of Satisfaction - They were extremely careful. We live in an old house and it was obviously their expertise, and they were very careful with the structure of the house. Also, they had an appreciation for maintaining the character of the house.
They were very creative. They had excellent ideas about how we could use our space. The whole configuration, from tearing down the walls to putting up beams, was very well done. The woodworking and molding are superb and it all has a very finished looked.
Punchlist - Eric was great.
Pine street provided creative design ideas and top-notch workmanship. Careful planning by their team ensured a smooth and seamless stream of work. They treated our home like it was their own.
Design And Selections - We were especially impressed with the ideas on design. There was "Out of the box" thinking that made our space much improved. Matt and Sean were excellent in giving us what we wanted while being sensitive to budget constraints. Ideas from other planners did not come close for design. In summary, very thoughtful work.
Construction Quality - The attention to detail is unparalleled. We were very pleased with the work.
PM Professionalism - Eric was great. We were well taken care of. He made himself available to us if we had any thoughts or questions. He had great ideas about how to make our ideas come true. Eric handled all aspects of the job with ease.
Recognized Excellence - Eric was great. Ben also did great work and especially friendly with the family, which was appreciated for such a long project. Dan was a great help and had some great ideas about the project. Jimmy made everything perfect--extraordinary attention to detail.
From the artistically rewarding design process throughout the functionally perfect execution, our experience with Pine Street Carpenters was amazing. Our kitchen layout was challenging as was our artistic vision but the challenge was not only met but exceeded. We've been involved with the design for awhile now so it's always interesting to hear the comments from friends and family who come to visit. Everyone that sees our kitchen is completely blown away. and so are we. Thank you Pine Street Carpenters.
Clean & Safe - This was true 100% of the time. Jimmy specifically and everyone that worked for Pine Street, did a terrific job at keeping the site clean and safe. The renovation was in a central point of our home and we constantly had to traverse the site. Everything was always perfect.
Construction Quality - I cannot say enough about every aspect of the craftsmanship of this renovation. Everything is beautifully done and the attention to detail is amazing.
PM Professionalism - Jim is truly amazing. We are so impressed with Jim on so many levels. He kept the job site immaculate. He always had great ideas and feedback. His craftsmanship is incomparable. We consider ourselves very lucky to have Jimmy as our on site person. He added so much value to this renovation and we are very appreciative.
Likely To Recommend - I would absolutely recommend Pine Street to a friend and have already done so. We expect to use them again for future ventures. From the artistically rewarding design process throughout the functionally perfect execution, our experience with Pine Street Carpenters was amazing. Our kitchen layout was challenging as was our artistic vision but the challenge was not only met but exceeded. We've been involved with the design for awhile now so it's always interesting to hear the comments from friends and family who come to visit. Everyone that sees our kitchen is completely blown away. and so are we. Thank you Pine Street Carpenters.
Recognized Excellence - Well I would have to say that I would not have pulled the trigger to do this renovation if I did not have the initial design process with Matt. Matt did his homework before we even met in person for the first time. His artistic sensibility, along with his knowledge of what was and was not possible, enhanced our vision and made us fall in love with the kitchen before we even began the venture. We could never sufficiently show our appreciation for Matt. From an execution and craftsmanship perspective, Jimmy is equally as amazing. We've said it several times through our comments but we are very lucky to have had Jimmy as our on-site person. Any future jobs I do with Pine Street, will have to have Jimmy on-site. We met Sean toward the end of our design process and the beginning of the build. . Sean also has an artistic sensibility but his main role was Project Manager and he did a fantastic job. Sean keeps us in the loop at every stage and is very hands on. One of Sean's many talents is his ability as a Solution Designer. We were faced with several unexpected challenges during this renovation and Sean was extremely insightful and invaluable at finding good workable and artistic solutions. Sean made us feel comfortable and informed every step of the way. This is the first time we've worked with a contractor and felt part of the process. This was a long renovation, at least for us, and Sean definitely made it easier.
Pine Street Carpenters exceeded our expectations in nearly every category. From design to implementation, every step along the way was done with attention to detail, integrity, and the customer's best interests as the focus. They listened to us in the beginning and designed a kitchen that really worked for our family and what we needed. When there were unforeseen issues, they worked with us to explain all of the options and come up with a solution that we could all live with. The attention to detail and craftsmanship displayed throughout the project was second to none.They will be the first people we'll call whenever we have a large project and I wouldn't hesitate to recommend them to someone else.
Clean & Safe - During the demo and rough-in phase, I was very impressed with the level of thought and care that was put into keeping the work areas as safe as possible. This was very important to us since we were living in the house with a small child throughout.
PM Professionalism - They're the best. No other way to say it.
Trust - Pine Street demonstrated the utmost integrity and focus on the customer in all of my dealings with them.
Areas Of Satisfaction - Their attention to detail and focus on doing the right thing for the customer is definitely a differentiating factor. I never had a doubt that their suggestions for changes or solutions for unexpected issues were motivated by anything but the customer's best interests.
Recognized Excellence - I can't compliment Tom and Jimmy enough for how they ran their respective phases of the job. Always polite and professional and knew when to ask questions to make sure the end state matched our expectations.
Areas Of Satisfaction - Beautiful work and great people.
Communication - Pinestreet identified a project manager for our effort who maintained continual communications with us. It was evident they were in constant and detailed updates with their lead carpenters, electricians and painters. They often reached out to ensure progress was as expected, and followed up whenever necessary.
Design And Selections - The design involved many iterations, and changed over time. Bill and his staff were patience, honest and willing to work with us, even as changes were presented to them.
PM Professionalism - Ken was very effective at organizing his team, and also able to engage with us as customers. Where available he often went out of his way to ensure minor matters were resolved. He acted as if he were a guest in our home and we would gladly welcome him back based on how he interacted with us, our children and even our dogs.
The professionalism of the staff was the best part. Everyone was on the same page, and we have never experienced this level of detail with any other Company. They were immensely helpful in assisting us in making the decisions we had to make. We needed to have a lot of assistance, and Pine Street had an uncanny ability to guide us toward what made sense to US. We valued their professionalism, and they were magnificent.
Construction Quality - I can't believe how good the craftsmanship is. They are wonderfully professional and very skilled.
Lead Source - In our previous home, we decided to take a screened in porch and make it a family room addition. they garnered trust with me. They match the design of a house that was built in 1880. We never had second thoughts about choosing Pine Street.
Additional Comments - Please have people who are considering Pine Street give us a call. We will GLADLY recommend them. They were good listeners, and their their understanding of the product and timelines was enriching.
PM Professionalism - I would rate Jim Osborne a 100.
Areas Of Satisfaction - I am most satisfied with the craftsmanship, design, follow through and trustworthiness. I trust them in my house.
Additional Comments - I really liked them.
We are very pleased with the remodeling work done in our kitchen, mudroom and powder room by Pine Street Carpenters. The design process allowed us to achieve all of the items on our wish list in the existing space, and the end result is all that we had hoped for and more. Our project went smoothly, and was completed in a timely fashion with as minimal a disruption to our household as possible. We intend to use Pine Street Carpenters again for future projects.
Areas Of Satisfaction - We worked with Brendon Dolan to design our kitchen/mudroom/powder room remodel. He was able to help us understand both the opportunities and limitations our space presented. We were able to achieve all of the items on our wish list in the existing space by rearranging the layout and widening doorways. The end result is everything we had hoped for and more. Sean Dolan supervised our project, which we felt was completed in a timely fashion with every effort made to keep the disruption to our household as minimal as possible.
Recognized Excellence - Jason Whiteman, our on-site project manager, was phenomenal. He is knowledgeable, courteous, and very attentive to any questions or concerns throughout the process. His craftsmanship is excellent, as is his attention to detail. We plan to have other work done by Pine Street in the future, and we will be requesting Jason for those projects.
Likely To Recommend - Thus is my second project with PSC. They have done another fabulous job. I can't wait for my next project!
Areas Of Satisfaction - Professionalism - every contact with them and their subcontractors exceed expectations. I know that they will treat my home as if it were their own. Quality work and quality people .
We have just finished up our new kitchen project with Pine Street Carpenters, and can't say enough great things about them. After reading the reviews on Houzz, we were impressed. We selected Pine Street Carpenters even though their bid came in higher, because of their attention to detail and their experience which was evident even in the design process. We felt the extra money was buying us peace of mind and no surprises, and that is exactly what we got. PSC are friendly, respectful, flexible, accommodating, and just an all around great team to work with, from the project managers to the owner. Our project was completed on time and on budget, and the final result is absolutely beautiful. We're very pleased with the work, and look forward to working with Pine Street Carpenters again for our next project.
Pine Street Carpenters were prompt, courteous, and professional in all aspects of the job from design through build. The staff were experts in their craft which resulted in building an amazing kitchen which we will enjoy for years to come.
Recognized Excellence - Matt Dolan did a great job with the design and Eric DeProspero did an amazing job with the day-to-day operations especially the carpentry.
PSC surpasses other contractors, they're professional, they do quality work and they're accessible. It's not just a big sell to get the business, then good luck when the project is underway.
Areas Of Satisfaction - PSC surpasses other contractors, they're professional, they do quality work and they're accessible. I know others who have dealt with contractors who had to hire someone else to fix their mistakes. Tom's attention to detail - notching the door frame for the molding in a mudroom? Others would have butted it to the frame. This is an example of a little detail that gives a simple room a "finished" look.PSC is accessible throughout the job and after. It's not just a big sell from a marketing person, then good luck when the project is underway. I can pick up the phone and talk to anyone at any time.PSC have a number of project managers who "manage" the project for you - no worries.
Recognized Excellence - Tom O' Neill - the best!
Lead Source - PSC was, probably, the ONLY company that mailed an ad to us when we first moved to a new home. Others would stick flyers on the mailbox . . . They were professional from the start. They wound up finishing our basement. They did such a good job we wouldn't look anywhere else.
My experience with Pine Street was great. The process was fast and efficient and they worked hard to minimize the impact to your life. Mine was a kitchen area and they set up a temporary kitchen area to help us survive the transition and the end product was fantastic. I can't find anything that I'm unhappy with and it's been several months since the install. It's fantastic.
Recognized Excellence - I think the whole crew was great, Tom, Brendan in the design phase, and Matt. They were very understanding and solution oriented.
Areas Of Satisfaction - Our entire experience with Pine Street was great. The project was completed on time and on budget. Everyone we dealt with from beginning to end was very helpful and friendly. During the process, the work areas were kept immaculate (even our garage where the saws were). I really felt like everything was well crafted and no short-cuts were taken. The end result is just beautiful.
A top notch outfit from the design phase through construction. During construction, they were courteous and neat. Straight talk, creative and great workmanship! If you have a wish list of what you are looking for in a home renovation contractor, this company of craftsmen excels in every category. I would definitely use them again.
Recognized Excellence - Bill's design help was very important in putting our loose concept into a drawing that brought our idea to life. Sean's oversight of the job kept everything moving and he was very responsive to our questions, usually the same day. Jimmy was a craftsman whose work was done beautifully and neatly.
Salesperson Accessibility - Bill was a gem. He navigated me through the overwhelming process of selecting bathroom tiles, countertops, fixtures etc. At times I felt I was his only client.
Construction Quality - There were never any short cuts taken. The craftmanship was excellent.
Improvement - We had the opportunity to interview a number of other contractors; in most cases, it was evident that they wanted to get in and out as quickly as possible to get on to the next job. Pine Street Carpenters were the exact opposite. They made every effort to be extremely caring and to work with you to whatever extent was needed. To sum it up, we would characterize them as being both extremely caring and very knowledgeable.
Recognized Excellence - We would like to especially recognize Bill and Sean Dolan and Jim Osborne and thank them for their knowledge and patience. Jim was truly an artist in everything he did.
Areas Of Satisfaction - The whole team was very easy to work with and they made the whole process of kitchen renovation easy in every way. They staged the project so we could continue to use the kitchen through out the process.
Areas Of Satisfaction - Our home was treated with the utmost care during the construction process. The attentive way that Jim took care of every detail on a daily basis was very impressive. He was extremely pleasant to work with and responded immediately to every request.
Areas Of Satisfaction - Quality of the finished product. Scheduling of project allow completion in a very timely manner with little "down time" between phases. On site management was very professional.
Areas Of Satisfaction - Pine Street is professional and trustworthy.
Pine Street Carpenters was superb. I would wholeheartedly recommend them to anyone looking to conduct home renovations. The entire staff was extremely professional. Our carpenter showed up on time every morning ready to work and left the work site clean at the end of each day. I have a family of five and felt completely comfortable with the entire staff whether we were here or away from the house.
Areas Of Satisfaction - We were most satisfied with the professionalism and reliability of the entire Pine Street team. Communication exceeded our expectations; project updates were provided on a weekly basis.
Recognized Excellence - Jimmy Osbourne was exceptional. He showed up on time every day ready to work and left the work site clean at the end of each day. I have a family of five and felt completely comfortable with him whether we were in or away from the house.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Pine Street Carpenters, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys